Product News: Optical Comparator Meets Medical Device Manufacturer Needs
(OGP: Rochester, NY) -- Optical Gaging Products (OGP) introduces a new 16 in. horizontal contour projector, the Focus Specialist, designed to meet the inspection and measurement needs of medical device manufacturers.
Product News: CL-200A Chroma Meter for LED, OLED Measurement Applications
(Konica Minolta Sensing Americas: Ramsey, NJ) -- Konica Minolta Sensing Americas Inc. (KMSA), a global provider of industrial measurement of color, light, and shape, announces the U.S.
Developing a Standardized Approach to Work, Part 2
In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells.
Congress Can Wait… But the FDA Won’t
For quite some time, polls have indicated that public approval for Congress remains at an all-time low. Congressional gridlock is difficult to watch for U.S.
Muddled in Middle Age
Should companies take different approaches to managing employees of different generations?
Health Insurance Service Experience More Important Than Cost to Employers
(J.D. Power and Associates: Westlake Village, CA) -- Even as health care insurance premiums continue to skyrocket, the service experience has more effect than cost management on overall employer satisfaction with their primary health insurance carrier, according to the J.D.
Health Insurance Service Experience More Important Than Cost to Employers
(J.D. Power and Associates: Westlake Village, CA) -- Even as health care insurance premiums continue to skyrocket, the service experience has more effect than cost management on overall employer satisfaction with their primary health insurance carrier, according to the J.D.
Study: Reducing Customer Effort Is Key to Managing Loyalty
(CEB: Arlington, VA) -- The Corporate Executive Board (CEB) has challenged conventional customer-service wisdom by revealing that it doesn’t pay to delight a customer.
Measuring Customer Satisfaction with New ISO Technical Specification
(ISO: Geneva) -- ISO has developed a new technical specification, ISO/TS 10004:2010, which provides guidance to organizations in establishing effective processes for monitoring and measuring customer satisfaction.