(CRC Press: Boca Raton, FL) -- In the book Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value (CRC Press, 2010), by Joan Wellman, Patrick Hagan, and Dr. Howard Jeffries, every health care organization can learn from Seattle Children’s Hospital’s continuous improvement process. But this book is not an operator’s manual. Instead, it is a challenge to everyone concerned with health care to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line are mutually exclusive, Seattle Children’s Hospital demonstrates that it’s quite possible to realize all these improvements concurrently.

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