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Are You Telling Customers You Don’t Care If They Die?

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How have you seen process take primacy over relationship? What techniques do you use to prevent this from happening? Photo by Harry cao on Unsplash.

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Turning the Tides on Tough Customers

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‘She wanted to return a cake that was almost gone. How bad could it have been? Normally, if something is spoiled or not up to standards, it’s returned almost intact. This thing was a pile of crumbs.

Introducing CoroMill MS60

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(Sandvik Coromant: Sandviken, Sweden) -- Sandvik Coromant presents the latest addition to its family of milling tools:

ComplianceQuest Joins National Safety Council TechHub Marketplace

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(ComplianceQuest: Tampa, FL) -- ComplianceQuest is now featured in the TechHub Marketplace, a searchable online directory created by the National Safety Council and designed to help companies easily find technology prov

Evident's DSX1000 Digital Microscope & PRECiV Image Analysis Software

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In this entry of Quality Digest Presents we see Evident Scientific's latest technology in software for Industrial Microscopes, PRECiV Image Analysis Software coupled with DSX1000 Digital Microscope.

Join Dirk Dusharme and Evident's presenter, Rob Bellinger (Product Applications Manager, Industrial Microscopy) as they look at the features of PRECiV and the DSX1000

ISO 9001 Is Being Revised

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The buzz has begun. ISO 9001 is being revised. There hasn’t been a revision in about 10 years, so it’s due—if not overdue. Still, there are individuals who don’t understand the justification or the purpose of the revision. After all, it’s a perfectly good standard.

From Inspections to Insights

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The cost of poor quality can be devastating to business: Failed quality control costs manufacturers anywhere between

Improvements Enhance MapROVER and SteerROVER Corrosion and Weld Inspection Scanners

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(Evident: Waltham, MA) -- Evident Corp., a leader in innovative inspection solutions, has announced significant advancements in operability and versatility with its field-proven phased array inspection solutions, M

Aras Announces Strategic Enhancements to PLM Platform

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How to Lose a War Before It Starts

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What do quality and productivity have to do with World War III, which we all hope will never happen? The answer is everything.

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