Seven Strategies for B2B Customer Retention
Credit: mikeg44311
Food Defense Management Certification
New Orleans
LA
USA
Food Defense Management Certification
Orlando
FL
Question the Consensus of Experts
A consensus of experts, either one or many, can be a problem
Photo: Pete Prodoehl
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering process in order to make informed decisions.
Manufacturing Trends to Watch in 2017
Amazon Go combines online and brick and mortar shopping using innovative technology
Credit: theverge.com.
D
Avoiding and Managing Product Recalls
Safe products are good for the consumer, good for the manufacturer.
Credit: Jim Makos
Two words no manufacturing organization wants to hear: product recalls. By their very nature, product recalls are unpredictable events.
Loyalty Lore and Truisms
There are a lot of obstacles between you and customer loyalty
Credit: Ron Ploof
The many “truisms” of customer loyalty lore are mostly a set of mythologies to deceive the gullible and exploit the innocent. Let us explore these mythologies and then talk about best practices for customer satisfaction and customer loyalty research.