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Delighting Call Center Customers and Turning a Profit With Dru Phelps

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  • Read more about Delighting Call Center Customers and Turning a Profit With Dru Phelps

Delighting Call Center Customers and Turning a Profit With Dru Phelps

Call Center Week Judge Talks Customer Happiness and Profits...

Book: Lean Health Care to Cure U.S. Health Care Delivery Waste, Errors

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(LEI: Cambridge, MA) -- Despite expensive increases in the cost of U.S. health care, Americans too often get mediocre results—or worse. National studies show that 15 million incidents of medical harm—e.g., drug errors, wrong-side surgeries, or infections—occur in the United States annually.

Use Innovation Tools to Make Transactional Lean Improvements

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Value stream or other lean analysis helps identify the main obstacles to  flow in a process.

Study: For the First Time, U.S. Autos Beat Imports in Initial Quality

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(J.D. Power and Associates: Westlake Village, CA) -- Domestic auto brands, as a whole, have demonstrated higher initial quality than import brands for the first time, according to J.D. Power and Associates’ recently released 2010 U.S. Initial Quality Study (IQS).

Study: For the First Time, U.S. Autos Beat Imports in Initial Quality

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(J.D. Power and Associates: Westlake Village, CA) -- Domestic auto brands, as a whole, have demonstrated higher initial quality than import brands for the first time, according to J.D. Power and Associates’ recently released 2010 U.S. Initial Quality Study (IQS).

Event: Hazardous Substances Process Management Lead Assessor

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(BQPM: Newark, CA) -- Are you searching for a practical and effective approach to the European Union directive, Restriction of Hazardous Substances (RoHS), on restricting the use of certain hazardous substances in electrical or electronic equipment?

TÜV SÜD Increases Consumer Goods, Retail Certification Test Activities

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(TÜV SÜD America: Plymouth, MI) -- TÜV SÜD America Inc. is offering added investment and increased engineering expertise through certification of playground equipment and surfacing for the International Play Equipment Manufacturers Association (IPEMA), bunk beds, safety eyewear, sports eq

3-D Scanning Helps Kimberly-Clark Save $500,000

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Kimberly-Clark and its well-known global brands are indispensable parts of life for people in more than 150 countries.

Product News: X-Ray Diffraction Instrument Features 3-D Detection System

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(PANalytical: Almelo, the Netherlands) -- Global X-ray analytical instrument manufacturer, PANalytical, has changed the game in multipurpose X-ray diffraction (XRD) with the launch of its Empyrean high-performance diffractometer.

Product News: Data Analysis Tool from Quantum Associates

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(Quantum Associates: Northbrook, IL) -- Quantum Associates Inc.

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