Reflections on Customer Experience in the 21st Century
Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can.
Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can.
Credit: mikeg44311
New Orleans
LA
USA
Orlando
FL
A consensus of experts, either one or many, can be a problem
Photo: Pete Prodoehl
Whether predicting demand for a product or forecasting spot prices for a resource or currency, we invariably seek out subjective opinions—expert viewpoints—to assist in the information-gathering process in order to make informed decisions.
Amazon Go combines online and brick and mortar shopping using innovative technology
Credit: theverge.com.
D
© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.