Featured Video
This Week in Quality Digest Live
Customer Care Features
Trevor Blumenau
Inexpensive wireless pick-to-light systems put warehouse productivity in reach for everyone
William A. Levinson
Real-world case studies
Annette Franz
Serving those who serve
Dirk Dusharme @ Quality Digest
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
Innovating Service With Chip Bell
Beware of using paradigm-colored glasses to view customer engagement

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for Sept. 22, 2017

Published: Monday, September 25, 2017 - 11:00


Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.

Manufacturing Day preview

There is a lot happening on Manufacturing Day, which falls on Oct. 6 this year, including Quality Digest’s Virtual Test & Measurement Expo.

“Is the Internet of Things Sending Us Back to the Middle Ages?”

You may think you own your phone, or your quarter-million dollar harvester... but do you really?

“Artificial Intelligence—Salvation or Skynet?”

We are witnessing the marriage of AI, ERP, and robotics. Is it conceivable that there may be unintended consequences when robots are building and repairing robots, and AI begets and programs AI?

Tech Corner: X-Rite’s Color-Eye

We have all tried (and failed) to purchase a specific color item online, only to find out that rose is not rose, even if it looks like rose online. There's an app for that.

 

Catch us again for another episode of Quality Digest Live this coming Fri., Sept. 29, 2017. You can watch us either on our home page or our dedicated player page. See you there!

Discuss

About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.