The Qingpu district of Shanghai recently commissioned the Shanghai Association for Quality to perform a public satisfaction survey on the quality of service the local government provides. The survey will be performed by SAQ’s Customer Evaluation Center, and the results of the poll will indicate the performance of 59 local government departments. SAQ reports that district officials hope to cause the district’s governmental functions to reflect a new focus on market supervision, economic adjustment and public service.

The survey is part of an improvement process already underway to make the district more receptive to public needs. The district has already streamlined its administrative fee and approval processes. It has also reduced the number of items requiring district approval or verification from 1,104 to 550.

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