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The Future of Quality Management Is Business Success, Part 6

Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services

Tom Taormina
Wed, 06/24/2020 - 12:03
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All articles in this series
The Future of Quality Management Is Business Success, Part 1
The Future of Quality Management Is Business Success, Part 2
The Future of Quality Management Is Business Success, Part 3
The Future of Quality Management Is Business Success, Part 4
The Future of Quality Management Is Business Success, Part 5
The Future of Quality Management Is Business Success, Part 6
The Future of Quality Management Is Business Success, Part 7
The Future of Quality Management Is Business Success, Part 8
The Future for Quality Professionals: Wrapping It Up
Body

Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall business management. In this article we look at the clauses and subclauses of section 8 of the standard.

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Clause 8: Operation

Clause 8 contains the requirements for planning, designing, and bringing to fruition your products or services. The processes within this clause must be robustly implemented to achieve business excellence. They must also be continually scrutinized for foreseeable risk.

8.1 Operational planning and control

8.1 and excellence
The “plan” is a series of interrelated process, each with acceptance criteria, and each with metrics that tie to the organization’s key objectives and key process indicators. Or, at least that has been my interpretation while leading scores of implementations.

 …

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