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The Pandemic Has Revealed Cracks in U.S. Manufacturing
Sridhar Kota, Glenn Daehn
The Covid-19 pandemic has revealed glaring deficiencies in the U.S. manufacturing sector’s ability to provide necessary products—especially amidst a crisis. It’s been five months since the nation declared a national emergency, yet shortages of test kit components, pharmaceuticals, personal…
Why Job Instruction Is More Urgent During Economic Uncertainty
LauraLee Rose
The reality for small and medium-sized manufacturers (SMMs) is that they are going to have to be good at training their workforce or they won’t make as much money. That’s a blunt assessment, but the need for proficiency in training will only increase, whether it’s retraining current employees for…
Is Telehealth As Good As In-Person Care?
Jennifer Mallow
Covid-19 has led to a boom in telehealth, with some healthcare facilities seeing an increase in its use by as much as 8,000 percent. This shift happened quickly and unexpectedly, and has left many people asking whether telehealth is really as good as in-person care. During the last decade, I’ve…
Are Your Quality Management Objectives Missing the Point?
Eric Stoop
When it comes to quality management objectives, what many manufacturers don’t understand about cost of quality could hurt them. A survey by LNS Research asked more than 500 manufacturing executives to identify their most important financial and quality management objectives. Across the board,…
How to Avoid Getting Sucked Into Needless Activity
Jennifer V. Miller
There’s no shortage of important work to do—both at home and in your job. So, the last thing you want tossed your way is unnecessary work. Nobody likes needless activity, right? But this is easier said than avoided. I’m sure you can easily recall getting pulled into something that did not add…
Remote Inspection: The Need of the Hour and the Future of Inspections
Shobhendu Prabhakar
Although remote inspection has been a topic of discussion in the oil and gas industry in the past, it has recently been getting more attention during the Covid-19 pandemic. Many oil and gas operators, as well as engineering, procurement, and construction (EPC) contractors and suppliers have come…
Why Some Artificial Intelligence Is Smart Until It’s Dumb
Tom Siegfried, Knowable Magazine
This story was originally published by Knowable Magazine. It’s Stardate 47025.4, in the 24th century. Starfleet’s star android, Lt. Commander Data, has been enlisted by his renegade android “brother” Lore to join a rebellion against humankind—much to the consternation of Jean-Luc Picard, captain of…
Four Things Our Summer Interns Have Taught Us This Pandemic Summer
Paul Laughlin
During this month of thinking about thinking, it’s a good time to learn from fresh perspectives, like summer interns. As a leader, it can often be helpful to adopt what Buddhism describes as a beginner’s mind or shoshin: seeking to let go of past knowledge, status, and assumptions to see things…
Transferring Plant-Floor Efficiency to Pricing Efficiency
Dallas Crawford
Manufacturers know the value of automation on the plant floor. The world is more interconnected, with more competitors, and consumers are more informed and thus more selective with purchasing decisions. With increased competition and disruption, manufacturers must leverage automation to achieve…
How I Taught the ‘Team From Hell’ to Trust Each Other
Manfred Kets de Vries
Effective organizations rely on teamwork, not least because it facilitates problem solving. Many leaders, however, are ambivalent about teams. They fear overt and covert conflict, uneven participation, tunnel vision, lack of accountability, and indifference to the interests of the organization as a…
How ‘Human’ Is Your Workplace?
Edward D. Hess
As the digital age advances and technology takes over more jobs, workers must get better at those “human” skills computers can’t do. They must excel at critical thinking, innovative thinking, collaborating, and emotionally engaging with others in the creation and delivery of products and services…
Harnessing Digital Power in the Quest for Excellence
ASQ
You already know that technological advances of the past decade have resulted in a new industrial revolution often referred to as the fourth industrial revolution or Industry 4.0. It’s a revolution driven by the exponential growth of disruptive technologies and the changes those technologies are…
Shared Truckloads: The Missing Piece in Sustainable Supply Chains
Katie Myers
Freight trucks account for 23 percent of U.S. transportation. Transportation is the No. 1 source of greenhouse gas emissions in America. The country’s freight industry is in no position to ignore its impact on the environment and the greater good. We can break down the trucking industry’s…
The Important Gap Between Capability and Need
Jeffrey Phillips
I will be writing occasionally for my friends at the Collective, a group focused on autonomy, mobility, and the use of drones. I think this group has an excellent opportunity to create new solutions and influence new products. I’ve learned a lot this summer, especially about drones, because I…
The Progression of Covid Within the United States
Donald J. Wheeler
This article tracks the progression of Covid-19 over the past six months on a state-by-state basis and provides a framework for interpreting these curves by including curves for seven other countries. While 52 states and territories are covered here, it turns out that there are just three basic…
Evidence-Based Ergonomic Risk Analysis for Environmental Health and Safety
Thomas R. Cutler
About one in two U.S. adults has a musculoskeletal disorder, costing an estimated $213 billion each year in treatment and lost wages, according to a report from the United States Bone and Joint Initiative. Musculoskeletal disorders (MSD) are injuries and conditions to the bones, muscles, and joints…
When Several Lines Are Better Than One
Knowledge at Wharton
We’ve all been in lines that seem to last forever, especially if we choose our queue at the checkout, and the one next to ours is moving faster. You know the existential dread that comes along with standing in a dedicated queue and waiting interminably. To make service of all kinds more efficient,…
Quality in Local Government: A Reinvigoration
James J. Kline
In today’s coronavirus environment, governments at all levels are under greater fiscal pressure. For instance, Oregon’s governor has told state departments to prepare for a 12-percent reduction in their budgets. Given this environment, perhaps it is time to reexamine an established approach to…
The Importance of Managing and Controlling Risk in the Medical Device Industry
Jon Speer
Imagine you’re a patient going in for any medical procedure. You probably think very little about the risks of the medical device being used on you. Generally, patients trust clinicians’ expertise and seldom wonder if the products being used have undergone rigorous testing and are proven to be safe…
Master Fear of Change With These Tips
The Un-Comfort Zone With Robert Wilson
When I was a kid, I hated Burger King. I hated it because they put sweet pickle relish on their regular hamburgers, and I hated sweet pickle relish. And, they put mayonnaise on The Whopper, and I hated mayonnaise. I know what you’re thinking: “Why didn’t you get the fish sandwich?” Well, they put…
Shrinking (Ultra)Violet
Jennifer Lauren Lee
While awaiting full access to their labs due to Covid-19 restrictions, scientists at the National Institute of Standards and Technology (NIST) have taken this rare opportunity to report the technical details of pioneering research they conducted on the disinfection of drinking water using…
The New Normal Will Require RE2ST3
Harry Hertz
Rest? The new normal will be about activity, you say. Actually, I believe some rest will be necessary. After the frenzy of activity since March 2020 to establish new work patterns and new home life patterns, many of us—especially those with young families—have been left totally exhausted. So some…
A Lean Reading List
Jim Benson
The quote in the picture from Zora Neale Hurston does not end there; it finishes, “It is a seeking that he who wishes may know the cosmic secrets of the world and they that dwell therein.” Zora was describing something specific in her life: researching folk music while she was attending Barnard…
Innovating With Crazy Customers
Chip Bell
Alice—of Alice's Adventures in Wonderland fame—had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google, or Amazon. If you read Lewis Carroll’s classic, you know the colorful adventures of Alice’s wonder world. In the Tim Burton 2010…
Investing in Advanced Manufacturing to Support Public Health Preparedness
Stephen M. Hahn, Anand Shah
Americans may be surprised to learn that many 21st-century medical products are still being manufactured using technologies commonly employed since the middle of the last century. These manufacturing platforms are not dynamic and can increase the risk of shortages, limit flexibility during an…

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