All Features
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they also distribute imported products produced by companies in the Far East. They have about 150…
Fred Mason
Many people know about William Tell shooting the apple on his son’s head. What can this archery event teach us about accuracy and precision? What do these words mean? When are they equal, and when are they not? “Accuracy,” “precision” and “resolution” are sometimes misunderstood or…
Denise Robitaille
Don’t you love it when you go to the store and they have a “BOGO” sale? BOGO, as in buy one, get one. Who can resist the attraction of being able to get two things for the price of one?
Bill Kalmar
Being retired affords one the opportunity to relax periodically in a hammock on a hot summer afternoon, doing a crossword puzzle and contemplating quality and customer service. While trying to think of an eight-letter term for "a person used as cover," my thoughts wandered to several topics:…
Praveen Gupta
Considering the leadership at Motorola and General Electric provided by stalwarts such as Bob Galvin and Jack Welch, respectively, I believe that two leaders with totally different styles can get similar results using the same tools. When I worked at Motorola in Bob Galvin’s time, there was a rule…
Ajith Kumar
The concept of total quality management (TQM) rose to prominence more than two decades ago. There were many reasons for it, the most important one being the European Union’s move to allow imports only from companies with ISO-standards certification. The International Organization for…
Alex Eksir
We’ve all heard about how calamitously insufficient a quality standard of 99 percent would be: One percent of airplanes crashing on take-off would mean nearly 200 domestic commercial airline crashes each day. One percent of erroneously filled prescriptions would mean about 35…
David Schwinn
Once upon a time, in a real, live U.S. corporation, top management decided that Six Sigma was a good idea. They trained up many Black Belts to lead projects to produce documented savings as defined by the existing accounting system. To encourage people to be successful, the Black Belts—…
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they also distribute imported products produced by companies in the Far East. They have about…
Fred Mason
Measurements add value to the parts you manufacture. That may not be a widely accepted position, because the act of measuring is an additional step in the manufacturing sequence, and every step has a cost associated with it. With pressure to reduce costs and improve productivity, some might think…
Denise Robitaille
I have long maintained that renumbering procedures from the defunct ISO 9001:1994 standard to reflect the numerical scheme of ISO 9001:2000 is an exercise of questionable value. After all, aren’t they just numbers? What difference can it possibly make if your purchasing procedure is…
"Therefore is the name of it called Babel; because the Lord did there confound the languages of all the earth…" —Genesis 11:9 The story of the Tower of Babel occupies but nine verses of the Book of Genesis, but it contains a valuable lesson for today: a multiplicity of languages makes…
Praveen Gupta
At a recent committee meeting of a professional association, the speaker talked about print media and the Internet. Print media are struggling because the Internet can more easily disseminate information. The Internet is changing the world, and print media are those most directly affected by this…
Thomas R. Cutler
HR Nicholson Co., “pioneers in the juice industry,” has operated for nearly a century. The company has grown from 45 employees to 75 employees in just the past six years. The family-owned, Baltimore-based manufacturing and distribution company realized that, unlike the first eighty-plus years when…
Christopher Werner
Although conventional homogenization has served the needs of the dairy industry and other industries for more than a century, the producers of pharmaceutical, personal care, chemical and food products are increasingly turning to high-shear fluid processing when highly precise processing is required…
Douglas C. Fair
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs to the business involved in the recall, in addition to potential costs of civil and criminal…
Steven Ouellette
I
n Dirk Dusharme’s First Word in the April 2006 issue of Quality Digest, he sneaks into the back of the “Church of the Six Sigma” and cannily reports the goings on. In this column, I will burst in through the doors dressed in motley and try to pry the scales off of your eyes, chanting, “DMAIC…
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they distribute products produced by companies in the Far East. They have about 150 employees and are by…
Denise Robitaille
"For want of nail a shoe was lost For want of a shoe a horse was lost For want of horse a rider was lost For want of a rider a battle was lost For loss of a battle a kingdom was lost And all because of a horseshoe nail." In researching the origins of this familiar cautionary maxim, I…
Bill Kalmar
In a recent Volkswagen Jetta commercial, a pleasant conversation between two friends is abruptly interrupted by a horrific accident. Fortunately there are no injuries thanks to the air-bag system in the Jetta. Similar experiences are provided by Allstate Insurance warning us to buy a…
Praveen Gupta
Six Sigma has gained a reputation as a data-driven statistical methodology for process improvement. If the statistical methodology by itself were responsible for Six Sigma’s success, then there would be nothing new in Six Sigma. Methodologies based on data-driven statistics have been known for many…
Thomas R. Cutler
At the Shorewood Packaging Midland Avenue facility in Toronto, real-time information helps yield world-class lean manufacturing results. Shorewood Packaging is part of International Paper, which has operations in more than 40 countries and sells its products in more than 120 nations. Shorewood…
A. P. Porter
The quality of my telephone experience has deteriorated over the years. As a teenager, I spent hours on the telephone when being on the phone meant being tethered to a wall. High-tech was a 25-foot cord. If I called a friend, he’d only answer if he were at home. If someone was on the…
Jerry Fireman
Diagnostic Hybrids Inc. manufactures discrete units of mammalian cell cultures and diagnostic reagents—such as antibodies—that are used to grow, isolate and type viruses. The company faced complex information-management challenges because of its many different product offerings, complex…
American Airlines’ CEO Gerard J. Arpey’s letter to the editor (Quality Digest, January 2006) shows exactly why the U.S. airline industry is in trouble: “We carry about a quarter of a million people every day,” writes Arpey. “Inevitably, there will be mistakes that impact our customers…