All Features
John Bruman
Editors note: The author submitted this just days before he lost his job. What is ironic about this "rant," as Bruman puts it, is that it was written seven years ago. Do we never learn?
Recent months have brought disturbing news about the U.S. economy, the stock market, and business leadership…
Russ Russo
The original title for this article was “How to Win the Baldrige.” But of course, no one can give you some secret on how to win the Malcolm Baldrige National Quality award. Instead, this article sets a less daunting objective: to identify the practical steps in writing a Baldrige application. Your…
Chet Kagel
Command Medical Products of Ormond Beach, Florida, is a medical-device manufacturer that designs, manufactures, assembles, and packages disposable medical devices such as intravenous tubing, blood bags, IV bags, and catheters. Command Medical initiated its journey into lean manufacturing to…
Bill Kalmar
None of us, I suspect, are fond of visiting our physician, making an unexpected trip to the hospital emergency room, or undergoing an operation. From time to time, we hear about the unanticipated results of a botched operation where the wrong leg was removed or an incorrect diagnosis resulted in…
Donald J. Wheeler
Last month we showed the X chart in figure 1. The four lowest values and the three highest values were seen to be “outliers” when we looked at the histogram. When we fitted a bell-shaped curve to the histogram, the outliers corrupted the model and resulted in a poor fit. Yet we used all the data…
Dan Seal
Many of us in the aerospace community have come to know the value of data in the Online Aerospace Supplier Information System (OASIS), a reliable resource for aerospace supplier certification and registration data housed and maintained by SAE International. The OASIS database is available to…
Here’s a story that proves once again that exciting quality applications can occur anywhere in the world.
BHP Billiton operates the EKATI Diamond Mine in Canada’s Northwest Territories, approximately 200 miles northeast of Yellowknife—just below the Arctic Circle. Arctic winter gear designed…
Walter Pastorius
Assemblers of large objects, such as automotive bodies, have strongly recognized the need to continually improve processes to enhance dimensional integrity of assemblies, maximize customer aesthetic perception, and optimize product performance.
Implementing laser sensors for dimensional…
SURVICE Metrology was recently awarded a U.S. government research grant to improve upon the current methods used to measure and repair damage to composite materials associated with next-generation aircraft. The problem is that current ways of measuring and repairing damage (as a result of…
CMSC
Technology is changing the face of aerospace manufacturing and quality assurance. No place is that change more welcome and dramatic than at Vought Aircraft Industries Inc. in Hawthorne, California.
According to Paul Evans, quality assurance lead, changes in processes and systems at his…
Robert Clem
Hello readers, and welcome to the latest issue of CMSC World, which is packed with the latest news and features in the metrology arena.
Registration for CMSC 2009 in Louisville, Kentucky, is now open! As most of you know, this year is an historical landmark for the CMSC. In two months, the…
Chet Marchwinski
The current recession is the fifth in my working career. And it is beginning to feel like the worst. I can't imagine that any manager or improvement team member in any industry in any country isn't feeling a bit queasy at this point, as the world economy keeps recessing toward an unknown bottom.…
Steven Ouellette
A colleague of mine made an interesting point about how we teach and learn experimental design techniques, and I thought I'd explore the subject further. He observed that the order that we teach statistics is almost exactly opposite of how one would actually use them. So this month I will describe…
Mike Micklewright
Question: How do Somalian pirates differ from some Wall Street CEOs?
Answer: A Somalian pirate takes hostages and demands money. A Wall Street CEO takes money and demands hostages.
Without the need, drive, pursuit, and focus on reducing waste; and because we had $1 billion to spend, Saturn…
John W. Stoneback
Is your toolholder showing wear in the areas indicated on the toolholder shown?
We’ve been asking this question for some time now, and we know the answer. Normally, close inspection of the tapered area will show a difference in finish at the threaded area a
Toolholder…
Bill Kalmar
M
ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that soundly confirmed my contention that customer service is rebounding and doing so in large leaps. (If…
Bill Kalmar
M
ost of us, I suspect, have had a week that we would prefer relegating to our mental recycle bin. But every now and then we have a week that is truly remarkable. I recently had such a week that soundly confirmed my contention that customer service is rebounding and doing so in large leaps. (If…
Abiding by strict environmental rules can at times seem as much like a religion as a lifestyle. It’s often difficult and even conflicting to balance the intention to live “green” with the attractions of modern convenience. Moving into igloos or pit houses made of mud, is sustainable, yes, but not…
The approach of using a Wiki to document a quality management system (QMS) may seem overwhelmingly obvious in a year or so, yet we are far from that today. Chances are you've used Wikipedia on the web, but you may not appreciate the power that a Wiki can bring to virtually every facet of…
Steven Ouellette
One of the most frequent questions I get from Black Belts and Green Belts I train is about the characteristics of a good Six Sigma project, particularly a first project. Define, measure, analyze, improve, control (DMAIC) is a procedure that is useful for certain types of projects and terrible for…
Akhilesh Gulati
Those best adapted to particular conditions will succeed in the long run. This idea was invented by Herbert Spencer in Principles of Biology (University Press of the Pacific, 2002) to describe Charles Darwin's theory of natural selection of living species.
By the early 1900s, this insight was…
Michael Casey
S
ince 1979, an automotive-parts manufacturer had one premier product that is used by automakers such as General Motors, Toyota, Ford, Honda, Mercedes, and Daimler-Chrysler. For competitive reasons, this business didn’t want to share their name for this article.
Overview
In May 2008, the…
Bill Kalmar
Since the year 2000, we have either been mesmerized, entertained, or in my case, irritated by a TV program called “Survivor.” Contestants on this show are isolated in the wilderness and compete against each other for cash and other prizes. The program utilizes a progressive elimination gimmick,…
Mark Albert
Many shops have implemented computerized systems to gather data for production reporting, quality control, statistical process control (SPC), and tool management. Stephen Birman, president of High Tech Research Inc. of Deerfield, Illinois, believes one knowledge-based system that integrates all of…
Patrick Sweeney
A work instruction is a tool provided to help someone do a job correctly. This simple statement implies that the purpose of the work instruction is quality and that the target user is the worker. Unfortunately, in many workplaces, today’s work instructions have little connection with this…