All Features
Umberto Tunesi
According to official statistics, the root cause of most accidents that befall us at home, on the road, or at the workplace is “distraction.”
However, if we were walking around in Mr. Ishikawa’s skin, we would immediately say that distraction is itself an effect of a number of causes. And if we…
Kimberly Egan
Nutrition labels have been much in the news lately, presumably because we have once again won the fattest nation contest. The Food and Drug Administration (FDA) and various nutrition researchers have all put out some thought-provoking information for us to ponder.
The problems
First, people don’t…
John F. Early
In part one of this two-part series, quality by design was discussed as a business problem involving successive gaps in new product introduction. A five-phase architecture was introduced. Part two looks at the last two elements of this architecture, customer-focused optimization and dominance over…
Matthew Barsalou
Editor’s note: This is part two of a four-part series on the history of quality. For a description of the early years of the quality movement, see part one. For the later years, see part three and part four.
After the end of World War II, U.S. industry had become a seller’s market, and the…
Matthew E. May
Iam an avid cyclist. Last year I purchased a piece of electronic equipment for my cycling habit, produced by Garmin, called the Edge 500. It’s a nifty little gizmo that I mounted on my bike’s steerer tube.
It uses GPS to track speed, routes, distance, incline/decline angles (which allows me to…
Dawn Keller
As I sat down to examine cost of quality (COQ) at Minitab, I flashed back to my certified quality engineer (CQE) exam almost 20 years ago. I can still vividly remember staring down at a particularly difficult cost of quality question and wondering why I didn’t just follow my fourth-grade career…
John F. Early
If you are a proficient Six Sigma Master Black Belt or Black Belt, you are almost guaranteed lifetime employment. Most enterprises continue to create new quality problems that somebody will need to fix. Or as Joseph M. Juran characterized it, almost every product development process is a hatchery…
Davis Balestracci
What exactly is “culture?” As Jim Clemmer puts it, “Culture is ‘the way we do things around here’… especially when the boss isn’t looking.”
As I asked in my January 2013 column: Do cultures’ (unwritten) expectations unwittingly create the leaders they have? Are various guises of “traditional…
Michael Causey
Turns out that some paranoid people have a reason to, well, be paranoid. Researchers from the London Business School issued a report last year finding that many people at work who thought they were being talked about were probably right.
Maybe some in the medical device industry can be forgiven…
Roger Richardson
Delta Sigma Co. (DSC) specializes in developing systems, software, and tools to automate large, complex assembly tasks and manufacturing processes. The company is involved in the design, development, production, and deployment of systems used for the research and development, production, quality…
Paul Naysmith
Seven Quality Tools of an Improvement Ninja, Part 1 The cause and effect diagram
Seven Quality Tools of an Improvement Ninja, Part 2 The check sheet
Seven Quality Tools of an Improvement Ninja, Part 3 The control chart
Bruce Hamilton
I was reminded this week how problematic the conceptual blind spots in our management systems can be. An otherwise insightful and passionate-to-improve organization that I was visiting was caught in a vicious production cycle that I’ll refer to ineloquently as “piling on.”
That is, each…
Quality Transformation With David Schwinn
The day I wrote this column, Jan. 21, 2013, the second presidential inauguration of Barack Obama took place. A presidential inauguration is a celebration of America and what it stands for. In the news coverage, someone quoted American author Alex Haley as saying, “Find the good and praise it.” It…
Jeff Cope
In 2013, machine shops are focused more than ever on finding ways to improve their business. From implementing new processes and adapting to new materials to major investments in new equipment, manufacturers across the supply chain must drive improvements that translate to bottom-line results.…
Paul Naysmith
If you haven't read part one of my Improvement Ninja series, don't worry. Unlike The Godfather Part II, you don't need to see the preceding installment to make sense of this article. I continue my journey to enlighten newly initiated quality colleagues by discussing the check sheet, which is the…
Pravesh Mathur
To demonstrate that a typical spacecraft reflector is designed and manufactured according to specifications and caters to postulated performances, a detailed testing and verification campaign must be conducted. 3D metrology plays an important role in this process.
Conventional coordinate measuring…
Bennie Fowler
Quality is a journey. This journey is about continuous improvement and, ultimately, transformation. As with any journey, you need to decide where you are going and how you are going to get there.
At Ford Motor Co., we have a clear destination for our quality journey: to be the best-in-class in…
Matthew Barsalou
Editor’s note: This is part one of a four-part series about the history of quality. For a description of the later years of the quality movement, see part two, part three, and part four.
Joseph Juran’s A History of Managing for Quality (ASQ Quality Press, 1995) traced the history of quality…
Timothy F. Bednarz
At a sporting event, cheerleaders are present for the single purpose of providing support for their team. The same applies to the manager in the workplace. Once plans and programs are in place, it becomes the manager’s responsibility to provide the support his employees need to achieve maximum…
Steve Solow
A lmost 10 years ago, I started working in a regulated industry, one that follows current good manufacturing practices. I was attracted to its logical and straightforward manner right away. Coming from a background in molecular biology, it made perfect sense for me to build a quality system as a…
MIT News
The percentage of companies reporting a profit from their sustainability efforts rose 23 percent last year, to 37 percent, according to the most recent global study by the MIT Sloan Management Review (MIT SMR) and the Boston Consulting Group (BCG). The study, “The Innovation Bottom Line,” was…
Mark R. Hamel
We’re all familiar with the Toyota Production System “house.” You know, the structure schematic with, among other things, the just-in-time and jidoka pillars. Well, sometimes I think it would be more appropriate to refer to the house, any lean house, as a house of pain.
What?! Not great for lean…
A failure modes and effect analysis (FMEA) is a reliable tool for improving products and processes while reducing engineering workload. A good FMEA can also improve machine and resource availability by identifying, analyzing, and improving high-risk components. However, an FMEA's value is often…
Tripp Babbitt
The rhyme we all learned as children rings in my ears: Humpty Dumpty sat on a wall / Humpty Dumpty had a great fall / All the king’s horses and all the king’s men couldn’t put Humpty together again. I like to use Humpty Dumpty to describe companies that have functionally separated their work.…
Norman Bodek
Afew years back, I visited Toyota’s plant in Georgetown, Kentucky, with the group of executives from various construction corporations. One member of our team asked Gary Convis, the first American to head a Toyota vehicle plant in North America, “What do you expect from your workers?”
“Only two…
