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Leveraging Twitter to Address Bad Customer Reviews
Now that reviewer websites such as Yelp have become more common, you probably take the typical approach of glancing over the comments about your business, looking for patterns of praise or complaints. And if you are wise, you are adjusting your business practices according to the overall feedback…
Green Power Study: Better Turbine Spacing for Large Wind Farms
Large wind farms are being built around the world as a cleaner way to generate electricity, but operators are still searching for the most efficient way to arrange the massive turbines that turn moving air into power. To help steer wind-farm owners in the right direction, Charles Meneveau, a Johns…
Complex Solutions May Be the Leanest Ones
While eating my lunch at the park last fall, I looked down at the wooden deck below me, and noticed that an ant had picked up a large crumb from my sandwich. The crumb was heavy, and the ant labored to move it. Unfortunately, the gap between the deck planks was too wide for the ant to cross…
Biotechnology and GMP Courses Featured at ISPE Training Event
(ISPE: Tampa, FL) -- The International Society for Pharmaceutical Engineering (ISPE), a global not-for-profit association of 22,000 pharmaceutical science and manufacturing professionals, will offer seven training courses, including sessions focusing on biotechnology and good manufacturing…
IQPC Process Excellence Winners Announced
(IQPC: Orlando, FL) -- Following the final round of judging on Jan. 17, winners and honorable mentions were announced at the International Quality and Productivity Center’s (IQPC) 2011 Process Excellence Awards ceremony. Winners were selected based on their achievements in a range of judging…
Informatics Launch Planned for PITTCON 2011 Conference
(Thermo  Fisher Scientific: Waltham, MA) -- Thermo Fisher Scientific Inc., a world leader in serving science, will showcase its new informatics offerings within booth No. 2835 at the annual conference and exposition on laboratory science, PITTCON, being held from March 13–18 at the…
Speed Up the Weight Calibration Process
(Mettler-Toledo Inc.: Greifensee, Switzerland) -- Balances are tested and calibrated with weights. Only calibrated weights are traceable to the International Prototype Kilogram, calibrated at the Bureau International des Poids et Measures (BIPM) in Paris, and ensure accurate weighing results.…
DALSA Announces Software Release for BOA Smart Cameras
(DALSA: Ontario, Canada) -- DALSA Corp., a global leader in digital imaging technology, has announced a new release of software for its BOA smart cameras. iNspect Express version 1700 adds new features, improves performance, and offers even greater ease of use. Designed for automated inspection and…
Single-Column Materials Tester Works for Multiple Applications
(Ametek: Largo, FL) -- A new single-column materials-testing machine from Lloyd Instruments, the LS1, provides enhanced speed, accuracy, and flexibility for all materials-testing applications under 1 kN force. High-precision displacement measurement is ensured by the LS1’s linear guide…
A Better Way to Do R&R Studies
Last month’s column looked at how to fix some of the Problems with Gauge R&R Studies. This month I will show you how to learn more from your gauge repeatability and reproducibility (R&R) data with less effort. Rather than getting lost in a series of computations, the "evaluating the…
Pay-for-Performance Targets Do Not Improve Patient Health
Pay-for-performance targets set for general practitioners in the United Kingdom are failing to improve the health of patients with high blood pressure, according to a joint study funded by U.K., U.S., and Canadian research organizations. The study, which presents the strongest evidence yet that…
Health Care Quality Professionals: Meet Twitter
Twitter is not at all what I expected. After a few months, I now use Twitter to improve my knowledge in health care quality, expand my professional network, and save time. Through Twitter, I’ve connected with an amazing variety of people, including health care providers, marketing pros, e-patients…
ASQ Celebrates 65 Years of Quality
(ASQ: Milwaukee) -- The American Society for Quality (ASQ), the world’s largest network of quality resources and experts, celebrates 65 years of providing insights, ideas, and tools to advance the global quality community. Using its recently unveiled new tagline—The Global Voice of Quality—ASQ is…
LRQA Accredited to Certify Food-Safety Scheme
(LRQA: Coventry, UK) -- Lloyd’s Register Quality Assurance (LRQA) has been accredited to certify companies to FSSC 22000, a complete certification scheme for food-safety management systems. Food safety is a global concern, not only because of the importance for public health, but also because of…
Tripartite Agreement Signed on U.S.-China Standards Collaboration
As President Barack Obama met with President Hu Jintau of China earlier this month, members and staff of the American National Standards Institute (ANSI) welcomed a delegation from the Standardization Administration of China (SAC), led by SAC administrator, Ji Zhengkun, for a series of high-level…
Digi-TEST II Durometer Offers New Design and Features
(Qualitest: Fort Lauderdale, FL) -- The Digi-TEST II hardness measurement system from Qualitest USA LC comes with many easy-to-use features and important engineering advances that allow for quick handling and user-friendly operation. The system is a modular design and allows users to combine…
Miniature Piezoelectric Force Sensor Ideal for Modal Analysis, Process Control
(Dytran Instruments: Chatsworth, CA) -- Dytran Instruments Inc. a leading manufacturer of piezoelectric and DC accelerometers, force and pressure transducers and associated electronics, has introduced the model 1022V, an IEPE force sensor, designed to offer low-mass dynamic measurement capabilities…
SPI Precision Measurement Products Now Sold by MSC Industrial Direct
(MSC Industrial Direct: Melville, NY) -- With precision, quality, and value in mind, MSC Industrial Direct Co. Inc., the country’s leading supplier of cost-down metalworking solutions, presents the Swiss Precision Instruments (SPI) brand of precision measurement products. The SPI product line…
How Liquids Behave
In a finding that has met with surprise and some controversy in the scientific community, researchers at the Massachusetts Institute of Technology (MIT) and elsewhere have discovered a basic property that governs the way water and many other liquids behave as their temperature changes. Liquids…
Cancel That
It seems every day we view “breaking news” reports on television or read about a particular event in the paper that catches our attention. It might be acres of brush fires that level hundreds of homes, a new law that restricts the number of calories that can be consumed in school cafeterias, or…
Bridging to Daily <i>Kaizen</i>—14 (no, 15) Questions
My teenage education was (maybe) enhanced by substantial doses of Monty Python. Occasionally, I discover a lean metaphor somewhere within their body of work. One of my absolute favorite scenes is from the movie, Monty Python and the Holy Grail. The three-minute scene goes by two names: “The…
The Versatile Laser Tracker
The technology from which the laser tracker is drawn has a diversified beginning, from the laser instrumentation to the methods of capturing the beam. Unmistakably, it is the integration of all components, along with its portability, that makes the laser tracker an appealing measurement tool. Many…
Lessons for 2011: The Case of Toyota and Deepwater Horizon
The worst U.S. environmental disaster in history and a leading automaker beset by recalls: Was 2010 a year that we’d all like to forget? As we launch into 2011, Process Excellence Network looks back at two of the top stories that shaped last year and the lessons learned for operational excellence…
High-Performance Photoelectric Sensor Includes OES3 Technology
(SICK: Minneapolis)--SICK, a global leader in the manufacture of sensors, safety systems, machine vision, and automatic identification solutions for factory and logistics automation, has announced the launch of its W9-3 photoelectric sensor, a high-performance sensor in an extremely tough plastic…
With RFID, Every Pipette Has a Story to Tell
(Mettler-Toledo Inc.: Columbus, OH) -- Radio Frequency Identification (RFID) makes lab asset management easy. By embedding RFID tags into every model of Pipet-Lite XLS, pipette and tip manufacturer Rainin has taken lab asset management to a whole new level, transforming pipette management with…

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