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Learning How Things Fall Apart
Materials that are firmly bonded together with epoxy and other tough adhesives are ubiquitous in modern life—from crowns on teeth to modern composites used in construction. Yet it has proved remarkably difficult to study how these bonds fracture and fail, and how to make them more resistant to…
MEP Launches Competition to Fund Manufacturing Centers in 10 States
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) has opened a competition to award new cooperative funding agreements for its Hollings Manufacturing Extension Partnership (MEP) centers in 10 states. The competition is the first in a multiyear effort to update…
You Can’t Craft a New Strategy Until...
A new strategy requires that some conclusions be made about the old one. The old strategy must be reframed as a choice between at least two mutually exclusive choices, from which some initial possibilities can be considered through focused, facilitated brainstorming. (Side rant to all the…
Probortunities
Standing on the football field in the fall of 2011, hours before a Baltimore Ravens game against the Pittsburgh Steelers, I reached out to shake the hand of former NBC Sports president Dick Ebersol and introduced myself. “Nice to meet you,” I said. “I’m Gerry Sandusky.” He snatched his hand back…
Quality Improvement in Healthcare
Via Christi Health, the largest provider of healthcare in Kansas, operates a Center for Clinical Excellence that’s made up of a team of quality practitioners; all have had lean and Six Sigma training. I recently had the opportunity to talk with the team about the types of projects they’re working…
DMSC to Demonstrate QIF v. 2.0 Draft Standard at IMTS 2014
(DMSC: Burleson, TX) -- The Dimensional Metrology Standards Consortium (DMSC) will be conducting multivendor demonstrations of its quality information framework (QIF) during the International Manufacturing Technology Show (IMTS 2014), Sept. 8–13, 2014, at Chicago’s McCormick Place. The QIF is a…
Want Quality?
Here is the story of two companies from the same industry. Let’s call them Company A and Company B. Both have a similar history, started in business at around the same time, are among the big players in the industry, and operate in the same markets. They even have approximately the same number of…
Latest I-360 Handheld Scanning Device Released
(API: Rockville, MD) -- Automated Precision Inc. (API) has released the newest generation of its I-360 suite of handheld probing and scanning accessories to the Radian Laser Tracker. Sensing robotics automation integration All three models in the product family have been updated. New features…
Why the Internet of Things Will Engage Everyone
The Internet of things (IoT), is dominating the media these days. Some say IoT itself is probably a misnomer. For instance, futurist and inventor Ray Kurzweil says it really ought to be called the “Internet of everything” (IoE). Whenever we hear IoT, the first thing many start talking about is M2M…
Essentials for Sustaining an Operational Pharmaceutical Quality System
After nearly 20 years helping the biopharmaceutical industry to regulatory enforcement by implementing an operational and sustainable quality management system, I have come to the conclusion—at the most fundamental level—that there are three quintessential elements required for success. I call…
Stop Writing Job Ads That Sound Like Every Other Job Ad
There’s no better litmus test of job ad effectiveness than asking: “How many other companies are saying the identical thing our company is saying?” In a recent search of a major job board for programmer jobs, nearly every single job ad said it had “dedicated passionate co-workers,” “tremendous…
NIST Seminar: Fundamentals of Metrology
(NIST: Gaithersburg, MD) -- The Fundamentals of Metrology seminar will introduce participants to the concepts of measurement systems, units, measurement uncertainty, measurement assurance, traceability, basic statistics, and how they fit into the laboratory quality management system. Purpose…
Cuckoo for Quality
If you teach statistics or quality statistics, you’re probably already familiar with the cuckoo egg data set. The common cuckoo has decided that raising baby chicks is a stressful, thankless job. It has better things to do than fill the screeching, gaping maws of cuckoo chicks, day in and day out…
You Gotta Spend It to Make It
‘There is most likely some interplay between the weak capital spending numbers and the weak job market of the last few years; there is less incentive to spend money on productivity-enhancing equipment when labor is cheap.” This recent musing by Neil Irwin of The New York Times was his reflection…
Balancing Two Types of Knowledge for Lean Transformation
I am halfway through reading what I consider (thus far) an important lean book. Alan Robinson and Dean Schroeder’s The Idea-Driven Organization: Unlocking the Power in Bottom-Up Ideas (Berrett-Koehler Publishers, 2014) is a thoughtful, practical book on the topic of employee engagement and daily…
Fill ‘Er Up... With Hydrogen
To support the fair sale of gaseous hydrogen as a vehicle fuel, researchers at the National Institute of Standards and Technology (NIST) have developed a prototype field test standard to test the accuracy of hydrogen fuel dispensers. Once the standard is field tested, it will serve as a model for…
How to Lose a Customer in 10 Days
After my recent column, “19 Signs Customers Are Just Not That Into You,” which sounded an awful lot like the romantic comedy, He’s Just Not That Into You, I was inspired to write this piece by the title of another rom-com, How to Lose a Guy in 10 Days. When we engage with customers (or when they…
‘What’s the Trend?’
In my last column, I showed how hidden special causes can sometimes create the appearance of common cause, but the purpose of common-cause strategies is to deal with this and smoke them out. When there's an underlying structure to how these data were collected, or when one can somehow code each…
DCS Releases v. 7.3 of 3DCS Variation Analyst
(DCS: Troy, MI) -- Dimensional Control Systems (DCS) has released its latest version of 3DCS Variation Analyst, v. 7.3. As an update to the 3DCS Suite, both CATIA-integrated users and multi-CAD standalone users will get access to all the new functions. What’s more, those who are under active…
Stranded Passengers and the Moment of Truth
Quality Digest’s readers are quite familiar with the deficiencies of the U.S. airline industry, whether through articles in the media, personal experience, or both. Relatively minor issues involve inefficient boarding processes, fees for the first piece of checked luggage, and uncomfortable…
The Measurement Uncertainty Approach to Measurement Systems Capability
For decades now, the measurement systems analysis (MSA) approach has been the predominant method for evaluating measurement systems capability. Although this method is widely considered to be an acceptable and comprehensive approach throughout most of the world, a growing number of specialized…
New Frontiers in Quality Management
Just as technology has changed the way people do business, quality systems are transforming the way manufacturers manage the assurance of the quality of their products, as well as compliance with regulatory requirements. Companies rely more and more on automated quality systems instead of manually…
Humantech Seeks Participants for Survey on Technology and Ergonomics
(Humantech: Ann Arbor, MI) -- Humantech has launched a new survey on the use of computer technology for managing ergonomics programs. It is conducting the study to determine current trends, needs, and best practices used to manage information, plans, and results of effective programs. This 16-…
Making the Cut
Diode lasers—used in laser pointers, barcode scanners, DVD players, and other low-power applications—are perhaps the most efficient, compact, and low-cost lasers available. Attempts have been made over the years to amplify the brightness of these valuable lasers for industrial applications, such…
We Are All Role Models
At some point, maybe at many points, it strikes me that we are all role models. We all influence each other. We are a network of emotions and actions. When we do something, positive or negative. Kind, indifferent, or cruel. Self-centered or altruistic. Other people notice. Other people react.…

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