All News
The ISO 9001 standard is currently under revision. The decision to do so wasn’t driven by one dramatic event happening in the marketplace, but rather by due diligence of the International Organization for Standardization (ISO) committees and working groups that perform systematic reviews of…
Irecently watched a reality show about a classic car restoration shop in Canada. In the episode, the owners of the shop had hired an apprentice mechanic. After a few months on the job they considered him worthy of increased responsibilities, so they gave him a project to manage.
I found the…
(ISO: Geneva) -- As businesses worldwide look to be more nimble, reduce risks, and tap into wider networks of expertise, it’s no wonder that the trend toward outsourcing has exploded. Just as well that a new ISO standard for outsourcing has been published.
Outsourcing—transferring work to…
Probably the most important component of listening to the voice of the customer is acting on what you hear. To do that, we must first optimize how we are listening. What do I mean?
When we ask customers for feedback, it’s imperative that we make the most of that conversation. I’m specifically…
Comparisons are often required as part of doing business. Are these two machines the same? Is this process the same as that process? Are two operators performing in the same way? In this article we will look at two ways of making these comparisons.
The data we shall use are the maximum observed…
This is the final installment in our six-part series on how automating common business processes with a quality management system (QMS) can benefit your organization. In this installment, we'll focus on risk management.
The product life cycle is moving at warp speed, which makes measuring…
In every major corporation today, people are going to work. They're focused on processing invoices, holding meetings, and launching new marketing campaigns. They're working hard to ensure that the actual results meet the forecasts, and that the spending is equal to or less than the budgets. These…
In my first article on relevant metrics and key performance indicators (KPIs), I explained why limiting management’s strategic planning to high-level goal setting is doomed to failure. For strategic goals to be realized, they have to be translated into daily KPIs that are meaningful to everyone in…
When auto manufacturers set out to create award-winning vehicles, much consideration is given to interior sound quality. Ironically, the manufacturers have been so successful in mitigating road noise they have inadvertently caused a new problem for themselves: Apparently, the cars are too quiet.…
Mike passed the stack of test papers over his back to me. I lifted one off the top, sniffed the blue mimeograph ink, then passed the rest behind me to Laylah. The teacher instructed us to begin. It started out easy enough; all I had to do was select the proper word, from two or three choices, to…
(Wiley: Hoboken, NJ) -- Measurement Madness, by Dina Gray, Pietro Micheli, and Andrey Pavlov (Wiley, 2014), presents a level-headed approach to performance management, helping leaders avoid the often-bizarre and unintended consequences of key performance indicators (KPIs).
Using real-life…
It’s rare to find a company where the lean manufacturing culture is companywide, ingrained in every employee. But such is the case of Jonesboro, Arkansas-based Hytrol Conveyors, a designer and manufacturer of advanced conveyor systems. As a longtime contributor to Quality Digest Daily, I wanted to…
During annual strategic planning meetings, the temptation is always to spend most of the time working on the business, discussing the big-picture strategic plans and breakthrough developments that are critical to the future of the company. But just looking at long-term plans ignores a critical…
My son, a member of the optimization generation, where pretty much every aspect of his life will be tracked, measured, and ultimately ruled by the Alg, posed a fascinating question to me the other day. He simply asked, “How much should I work?”
Now, the context for the question is that he’s…
Today I read something that reinforced what I have come to understand at some level but now I’m able to make a deeper connection.
Shigeo Shingo taught that it is not enough just to teach people “how” to do something; they must also be taught “why” they are doing it. This allows them to think…
(Mahr Federal: Providence RI) -- Mahr Federal has introduced MarVision QM 300, a new video measuring microscope with image processing capability, the flagship product for a new line of Mahr optical measuring instruments.
Designed for the measurement or dimensioning of geometric elements, the…
Today I would like to offer a brief tip of the hat to Larry Keeley and his team at Doblin Group, for their concept of the “Ten Types of Innovation.” Keeley and his team created a nice graphic that captures many of the different types of potential outcomes of an innovation activity. That is,…
A typical home improvement store here in the United States is more than 100,000 sq ft in size, and costs almost $20 million to build and $5 million to stock. Other big box stores would be similarly equipped and valued.
With shelves fully stocked, all well-managed businesses conduct periodic…
Two of the more interesting Internet-driven companies these days are Airbnb and Uber. They call themselves part of the “sharing economy.” But let’s take a look at the word “share.” From the MacMillan dictionary, share is “to allow someone to have something you own.” Is that what’s happening here?…
(NIST) -- Time is not your friend when your information systems are under cyber attack, but sharing threat information before, during, and after an attack with a trusted group of peers can help. Not only does it alert the other members of your community to a potential attack, it can provide…
In today’s world, it’s almost expected that product or service innovation will yield competitive advantage. So how does one innovate? One approach is to hire genius employees and to combine the attributes of a number of tools (e.g., theory of constraints or experimentation), or use specific…
A 49-year-old father of two hits his alarm clock at 6:30 a.m., starts a pot of coffee, and prepares for his daily commute. For the past three years, Bill Lewis has worked for a large company based in the heart of New York, and even though his home in Texas is nearly 2,000 miles from the office,…
A 49-year-old father of two hits his alarm clock at 6:30 a.m., starts a pot of coffee, and prepares for his daily commute. For the past three years, Bill Lewis has worked for a large company based in the heart of New York, and even though his home in Texas is nearly 2,000 miles from the office,…
This is the final installment in our six-part series on common business challenges and the quality management system (QMS) tools that can help alleviate those challenges. Previous installments have reviewed how QMS tools help simplify your common business processes and change the way you handle…
(ISO: Geneva) -- As a food manufacturer or a regulator, safety is one of your biggest concerns. But how can you make sure that your food safety management system (FSMS) follows global best practice? If you are looking for advice to ensure your FSMS is up to standard, then ISO 22004 can help you…
