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Three Skills Product Managers Need to Succeed
Music lovers will likely know Spotify, a music streaming service that has become famous for curating tunes based on its users’ preferences. Back in 2013, Spotify had a personalized news feed called Discover that gathered together artists, album reviews, new releases, recommendations, and playlists…
Use Motion As a Lever: Become a Scientist of Visual Improvement
It’s easy enough to make a visual device—or borrow an idea for one from something you saw in a book or at another workplace. Reproducing other people’s ideas (as long as you say thank you) is a positive, and it can keep you going for a while. But not for very long. Unless you are a natural-born…
Blockchain’s Value and IoT
There’s much ado about blockchain, and still plenty ado about the internet of things (IoT). But are these two technology phenomena complementary? Both suffer from significant barriers such as scale, market fragmentation, costs, and regulatory issues. But if the past is prologue, technological…
Advanced Manufacturing Trends to Watch
Within the advanced manufacturing industry there will always be a race to reduce speed and cost while maintaining quality. To this end, the industry’s landscape continues to quickly change as new technologies enter the market, new strategies are adopted, and consumer preferences evolve. Below are…
Nudging Your Staff to Healthier Habits
Employers have a stake in their staff’s health. It’s not just a matter of keeping health insurance premiums in check which is a consideration in countries without universal healthcare. It’s also about maximizing employee engagement and productivity, and even happiness. Promoting health habits is…
A Recipe for CX Success
Retailers and brands convened in New York recently to experience the National Retail Federation’s Retail’s Big Show, and one of the biggest topics on attendees’ minds was technology. From automation to personalization to social marketing, the growing importance of technology in the shopping…
Just Because It’s Connected, Doesn’t Mean It’s Smart
As a journalist in the quality improvement field, I try to keep an eye on emerging technology that can help us do things better, faster, and more efficiently. Naturally, the internet of things (IoT) is cropping up more often. IoT is all about connected devices, that is, connected to the internet,…
The Five Levels of Trust
All relationships depend on a foundation of trust. There is a direct relationship between employee trust and performance. Customer trust is a key factor in decisions on purchases. And in our personal lives, friendships are built on trust and one of the biggest causes of destroyed marriage is lack…
Yes, I Am Technically Inept
The other day I observed a person locking his car with a key. When’s the last time you saw that? What with remote lock and unlock and key fobs, keys are a thing of the past.  We have a new car, and it comes with a key fob. As you approach the car, one merely needs to press a button on the door,…
ASF Metrology Intends Acquisition of CMM Business from Nikon Metrology
(Nikon Metrology: Brighton, MI) -- Nikon Metrology has announced that ASF Metrology intends to acquire Nikon Metrology’s coordinate measuring machines (CMM) business. The closing of the transaction is expected to take place in about two months. Nikon Metrology’s CMM activities, with offices in…
What Is It Like to Be a Leader? Part 3
They are ubiquitous today, those bag-salad kits you find in the produce section of most grocery stores. But they are a recent innovation, one that truly disrupted a category. Since 1995, Taylor Farms has been doing just that: disrupting the produce department with bagged salads, salad kits, fresh-…
Is Your 10:30 Medical Appointment Really for 11:15?
Patients often wait weeks or months for medical appointments. Canada’s Fraser Institute recently reported that Canadians typically wait 10 weeks to see specialists. Long wait times are one reason Canada ranks behind other developed countries in healthcare quality. In the United States, waits are…
Is Your 10:30 Medical Appointment Really for 11:15?
Patients often wait weeks or months for medical appointments. Canada’s Fraser Institute recently reported that Canadians typically wait 10 weeks to see specialists. Long wait times are one reason Canada ranks behind other developed countries in healthcare quality. In the United States, waits are…
Nine Useful Habits to Start Now
Before you drag out that dusty old treadmill, how about challenging yourself with something you can live with, some good habits that will dramatically improve your life? Here are some for work that you might consider implementing: 1. Schedule 20 minutes of solitude every day. And if that feels…
Inside Quality Digest Live for Feb. 2, 2018
It was Groundhog Day last Friday, and fortunately neither Dirk nor I saw our shadows. Early springs for everyone! Take a gander at what we showed you instead: “Millions, Billions, Trillions: How to Make Sense of Numbers in the News” If you’re number-challenged (like moi), you’ll enjoy this piece…
Three Ways to Expose MTBF Problems
MTBF use and thinking is still rampant. It affects how our peers and colleagues approach solving problems, and there is a full range of problems that come from using the “mean time between failure” (MTBF) metric. So, how do you spot the signs of MTBF thinking even when MTBF is not mentioned? Let’…
Are You Ready for the EU’s General Data Protection Regulation?
In just a few short months, the European Union’s General Data Protection Regulation (GDPR) will take effect. The regulation, which replaces the EU’s 20-year-old Data Protection Directive, imposes new and more rigorous requirements on any entity that collects or maintains personal consumer data,…
New Steps to Facilitate Medical Device Innovation
In recent days, the U.S. Food and Drug Administration (FDA) has committed to several new policies that will modernize the agency’s approach to regulation in the medical device system. For instance, we announced our intention to propose an alternate approach to the traditional 510(k) clearance…
New Steps to Facilitate Medical Device Innovation
In recent days, the U.S. Food and Drug Administration (FDA) has committed to several new policies that will modernize the agency’s approach to regulation in the medical device system. For instance, we announced our intention to propose an alternate approach to the traditional 510(k) clearance…
Is That Last Digit <em>Really</em> Significant?
Whenever we make a measurement, we have to decide how many digits to record. Traditional answers for this question are often little more than guesswork glorified by time. And with digital readouts, are all the displayed digits real? This column provides a sound and practical answer to these…
Is That Last Digit <em>Really</em> Significant?
Whenever we make a measurement, we have to decide how many digits to record. Traditional answers for this question are often little more than guesswork glorified by time. And with digital readouts, are all the displayed digits real? This column provides a sound and practical answer to these…
Workplace Engagement Through Self-Esteem
The sad truth is that the word “engagement” is not very engaging. It’s one of those fluffy, ambiguous terms that have become all too familiar around the business world, like “empowerment” and “respect.” What does engagement really mean, and how do you, as a leader, engage your workforce? The…
Drug Manufacturing That Is Out of This World
Liquid-liquid separation and chemical extraction are key processes in drug manufacturing and many other industries, including oil and gas, fragrances, food, wastewater filtration, and biotechnology. Three years ago, MIT spinout Zaiput Flow Technologies launched a novel continuous-flow liquid-…
Counting on Fingers
My youngest son entered first grade this year with great excitement. As a high-functioning autistic, his obsession from an early age has been numbers and letters. He memorizes license plates at a glance, can count to the millions (and break down the digits), and tell you how many minutes he has…
In Defense of Fuzzy Thinking
It’s not easy to find topics to write about, and even if I find good topics, it has to pass my threshold level. As I was meditating on this, I started to think about procrastination and ambiguity. So my column today is about the importance of “fuzzy concepts.” I am using the term in a loose sense…

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