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When to Use Tightened Specifications
In my article, “Tightened 100% Inspection” (Quality Digest, March 29, 2021), we found that the excess costs associated with tightened specification limits are generally prohibitive. Here we consider the question: “Under what conditions can we use tightened specifications without incurring undue…
How Does Analytical Testing Improve Food Quality?
Food manufacturers must carry out numerous specific processes to check that the foods they produce and distribute are safe for consumers. Analytical testing plays a vital role in meeting that goal. Here’s a look at how such examinations raise food quality and purchaser trust. Checking foods for…
New ISO Standard for Compliance Management Makes Everyone a Winner
The regulatory landscape is constantly changing, and organizations need systems in place to ensure they keep up. But complying with laws and regulations can be so much more than just ticking a box: it can be the result of a deeply entrenched culture of integrity and good ethics. All of which is a…
Hayward Gordon Group Announces Launch of RMS Monitor
(Hayward Gordon: Halton Hills, Ontario) -- Hayward Gordon Group is pleased to announce the launch of the RMS Monitor. The RMS Monitor maintains a continuous watch over pump and mixer equipment and provides alerts about potential problems. Predictive information supplied by the RMS Monitor enables…
Can Managers Who Wear Many Hats Be Trusted?
In March 2001, publishing executive Ann Godoff—then in her third year as president, publisher, and editor-in-chief of Random House Trade Publishing Group (RHTPG)—was the subject of a gushing profile in New York Magazine. Laced with tributes from authors and peers (“She’s the real deal,” rhapsodized…
FDA’s Ongoing Use of Inspectional Tools During the Covid-19 Pandemic
During the past year, the U.S. Food and Drug Administration’s (FDA) approach to foreign and domestic inspections for food and medical products has been both risk-based and deliberate. The Covid-19 pandemic required us to rework our business operations so that we could carry out our public health…
FDA’s Ongoing Use of Inspectional Tools During the Covid-19 Pandemic
During the past year, the U.S. Food and Drug Administration’s (FDA) approach to foreign and domestic inspections for food and medical products has been both risk-based and deliberate. The Covid-19 pandemic required us to rework our business operations so that we could carry out our public health…
How One Person Can Change the Reliability Culture
In 2019, Nicholas W. Eyrich, Robert E. Quinn, and David P. Fessell published an article in the Harvard Business Review titled, “How One Person Can Change the Conscience of an Organization.” In it, they discuss how corporate transformations, although assumed to occur from the top-down, are actually…
How Do You Get the CEO to Care About Customers?
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings. When I outline a number of possible approaches…
Thomson Industries Announces 48-Volt, Heavy-Duty Electrak HD Linear Actuator
(Thomson Industries: Wood Dale, IL) -- Thomson Industries Inc., a leading manufacturer of linear motion control solutions, has announced the availability of a 48-volt option for its Electrak HD electric actuator. The added voltage capacity designed into this actuator provides motion control…
PULSEROLLER Pallet-Handling Motor Rollers Move Pallets Up to 70-in. Wide, Reduce Energy Consumption
Motorized drive rollers (MDR) are an efficient and safe way to move large or heavy products down a conveyor line. They are also a key part of zero pressure accumulation, which allows conveyor systems to accumulate product without collision. In traditional conveyor systems, products can back up…
Flow As a Lean Agile Lens
In lean there is mura, the waste of unevenness. It’s probably the most important, but also most overlooked, in the waste theater. For knowledge work, unevenness primarily interrupts flow. It’s when you have work that you should do easily but you don’t. There is this mura lying around that makes…
Exact Metrology Helps Restore Sandstone Finials on Cincinnati Music Hall
(Exact Metrology: Cincinnati) -- Exact Metrology, a comprehensive 3D metrology service provider and hardware sales company, is proud to be a part of the restoration of Cincinnati Music Hall’s sandstone ornaments in Cincinnati. The restoration includes 10 finials atop gables and a sandstone lyre.…
Reshoring Must Be Our Top Priority
The current national controversy over the need for a mandatory high minimum wage is but a symptom of a much larger underlying problem: the offshoring of American manufacturing capability. Offshoring ruined Spain and Portugal during the 16th century, and it is similarly a clear and present danger…
Small Manufacturers Seek New Ways to Find Quality Personnel
The demand for quality assurance and quality control managers in the manufacturing sector has never been stronger, according to Patrick O’Rahilly, founder of FactoryFix. This online platform matches vetted manufacturing workers with companies seeking specific skill sets. They set a new quality…
Marposs Announces Merlin Plus Standalone Software With Statistical Process Control
(Marposs: Auburn Hills, MI) -- Marposs, a world leader in measurement, inspection, and test technologies, has announced the standalone availability of Merlin Plus gauging software. Formerly only embedded in Merlin hardware devices, this software is now offered for use on any PC running Windows 7 or…
Observing With Your Hands
Today I’m looking at the ideas inspired by mirror neurons. Mirror neurons are a class of neurons that activate when someone engages in an activity, or when they observe the same activity being performed by someone else. The phenomenon was first identified by a group of Italian neurophysiologists…
The Staggering Costs of Health Insurance ‘Sludge’
Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process. It’s no secret that healthcare in the United States is…
Using Artificial Intelligence to Generate 3D Holograms in Real Time
This story was originally published by MIT News. Despite years of hype, virtual reality (VR) headsets have yet to topple TV or computer screens as the go-to devices for video viewing. One reason: VR can make users feel sick. Nausea and eye strain can result because VR creates an illusion of 3D…
Counting Queries: Extracting Key Business Metrics From Datasets
How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not? Although they seem simple or trivial, counting queries are used extremely often. Counting queries such as histograms can express many useful…
Counting Queries: Extracting Key Business Metrics From Datasets
How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not? Although they seem simple or trivial, counting queries are used extremely often. Counting queries such as histograms can express many useful…
Businesses Need to Get Serious About Reaching Their Online Customers
Unfortunately, a website is no longer enough for a significant or successful digital presence. Essentially, a presence is nonexistent without some consideration of search engine optimization (SEO). But this, too, has become one of the basics of “going digital”—a must, rather than a “nice to have…
Exact Metrology Helps Pattern Maker Ensure Greater Accuracy
Located in Butler, Wisconsin, Accurate Pattern has specialized in wood, metal, and plastic patterns, tools, fixtures, gauges, prototypes, and models since 1985. Technologies and services include CAD design, manual and CNC machining, wood and metalworking, painting and welding, plastic fabrication,…
Hitachi High-Tech Expands High-Performance Metals Analysis Range With OE720
(Hitachi High-Tech: Oxford, UK) -- Hitachi High-Tech Analytical Science has further expanded its metals analysis range with the launch of the OE720 optical emission spectrometer (OES) metals analyzer. A year ago, the reveal of the ground-breaking Hitachi OE750 caused waves in the industry by making…
Quality Management Can’t Be Optional Anymore
Here’s an unfortunate truth: The story of the Covid-19 pandemic is one of epic quality failures in almost every area imaginable. Although there have been some admirable successes, such as the food and beverage organizations that have ensured the continued safe delivery of food supplies to most…

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