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The Three A’s of Quality Consciousness
The 2022 theme for World Quality Week, an annual campaign presented by the U.K.’s Chartered Quality Institute (CQI) and International Register of Certificated Auditors (IRCA), was “Quality Conscience: Doing the Right Thing.” Working in quality often requires us to make tough calls and stand up for…
A Story of Student-Run Manufacturing Enterprises
Northwest Industrial Resource Center (NWIRC), one of the centers that make up the Pennsylvania Manufacturing Extension Partnership, is helping launch student-run enterprises throughout northwest and north-central Pennsylvania. These enterprises connect industry with high schools and career and…
The Rising Importance of Soft Skills in Driving Productivity
Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation. In France, 60 percent of employers consider soft skills, such as the ability to organize, adapt, and work in teams,…
The Rising Importance of Soft Skills in Driving Productivity
Soft skills, the behavioral and social traits that enable individuals to work harmoniously with one another, aren’t just nice to have. They’re essential for the growth of a nation. In France, 60 percent of employers consider soft skills, such as the ability to organize, adapt, and work in teams,…
Three Reasons You Get Suck(er)ed Into Black Friday and Cyber Monday Sales
Imagine you put on an old coat you haven’t worn in a while, and to your surprise you find a crumpled $20 bill in your pocket. How good does it feel? Do you go up half of a notch on a 1–10 mood scale—or maybe a full notch? Let’s imagine a different scenario. Your grandmother calls to say she hopes…
‘AI Bill of Rights': Five Principles to Make Artificial Intelligence Safer, Less Discriminatory
Despite the important and ever-increasing role of artificial intelligence in many parts of modern society, there is very little policy or regulation governing the development and use of AI systems in the United States. Tech companies have largely been left to regulate themselves in this arena,…
Seven Practical Steps to Build a Culture of Safety and Human Reliability
A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week. An electrical engineer flips the wrong switch in a substation control room. He isn’t injured. But within seconds, a $50,000…
Four Ways Digital Tools Improve Quality
Twenty years ago, digital tools were “a thing.” Now they flow through all things. To some degree, every manufacturer is now a digital company. And with the right modern platform, any manufacturing organization can break down silos of ownership to focus on the intersection of people, processes, and…
The 25-Minute Meeting
The world of work will always revolve around people working with people. Meeting together is an important way to get things done, which is why meetings will always be a part of organizational life. But they’re also hated by most people—not because they get things done (which they do), but because…
How to Lead a New Team to Success
Miles had just been promoted to his first position at the director level after two short years of working for a large manufacturer in a complicated, heavily regulated industry. What surprised him most about the culture of the company is how project-oriented the firm had become during his tenure as…
Sustainability and the Supply Chain: Making the Connection
The phrase “supply chain” became part of the everyday vernacular during the pandemic, as supply chain issues seemed to affect everyone's life—from toilet paper to automotive components. Supply chain problems are well known to cause disruptions with product delivery, particularly in the complicated…
Three Ways to Avoid the Epidemic of Quiet Quitting
Everyone’s heard of it by now: “Quiet quitting” is the freshly coined phrase to describe the age-old behavior of not quite leaving one’s job entirely but rather opting to no longer go above and beyond. It’s service fatigue to the extreme, risking not just customer satisfaction but also staff…
Deep Learning With Light
Ask a smart home device for the weather forecast, and it takes several seconds to respond. One reason for this latency is that connected devices don’t have enough memory or power to store and run the enormous machine-learning models needed for the device to understand what a user is asking of it.…
How to Build a Loyal Customer Base in 2023
The decade of the 2020s has given businesses—and the consumers who count on them—quite a ride. Neither tea leaves nor the best efforts of analysts could have predicted the impact that the one-two punch of a pandemic and roller-coaster economy would have on both markets and marketplaces. Consumers…
Simplifying the Production of Lithium-ion Batteries
When it comes to battery innovations, much attention gets paid to potential new chemistries and materials. Often overlooked is the importance of production processes for bringing down costs. Now the MIT spinout 24M Technologies has simplified lithium-ion battery production with a new design that…
Going from Being a Peer to Being Their Boss
One of the most awkward situations you can encounter in business is when someone goes from being a peer to being the boss. If you do a few things well, you can make the transition smoothly. Life is full of awkward moments: the first kiss, an interview candidate having spinach stuck in their teeth…
To Break New Ground With Frequency Combs, NIST Plays With the Beat
An improvement to a Nobel Prize-winning technology called a frequency comb enables it to measure light pulse arrival times with greater sensitivity than previously possible—potentially improving measurements of distance along with applications such as precision timing and atmospheric sensing. The…
Employers Can’t Fill Vacancies
The UK was supposed to be facing a spike in unemployment after the pandemic furlough schemes ended. But instead the job market is the tightest in a generation. Given that there are also more vacancies than active job seekers, and many sectors are struggling with skill shortages, you might expect to…
Tiny Bits Work Together to Do Big Things
Taking advantage of a phenomenon known as emergent behavior in the microscale, MIT engineers have designed simple microparticles that can collectively generate complex behavior, much the same way that a colony of ants can dig tunnels or collect food. Working together, the microparticles can…
Manufacturers Identify Top Challenges They Expect to Face
When Nico asked me if I wanted to collaborate on this year’s challenges blog, my second thought after agreeing to the idea was a scene from the 2007 film Music and Lyrics, which I likely haven’t seen since approximately 2008. Why this popped into my head is unknown, but ha—pop! I had forgotten…
Manufacturers Identify Top Challenges They Expect to Face
When Nico asked me if I wanted to collaborate on this year’s challenges blog, my second thought after agreeing to the idea was a scene from the 2007 film Music and Lyrics, which I likely haven’t seen since approximately 2008. Why this popped into my head is unknown, but ha—pop! I had forgotten…
From Training to Inference: Creating a Neural Network for Image Recognition
While traditional image processing software relies on task-specific algorithms, deep learning software uses a network to implement user-trained algorithms to recognize good and bad images or regions. Fortunately, the advent of specialized algorithms and graphical user interface (GUI) tools for…
How Do You Make a Decision When Every Option Looks Bad?
Patagonia, the sportswear brand, made headlines this summer when its founder and CEO, Yvon Chouinard, announced his intention to effectively give away the multibillion dollar business instead of selling it. Chouinard, a famously “reluctant” entrepreneur, detailed his decision to an astonished…
What Is an Asset Management Policy?
Assets are resources owned and used by a company to generate a positive economic benefit. Assets can be physical items, like equipment or furniture, or they can be intangibles like software, patents, or documents. As a business owner, it’s important to know which assets you own, their location,…
ESG and Cybersecurity Compliance Are Every Employee’s Concern
In late spring 2022, the U.S. Securities and Exchange Commission (SEC) charged an elite investment adviser for “misstatements and omissions” about environmental, social, and governance (ESG) considerations related to its managed mutual funds. This same financial firm has also faced myriad…

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