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AI Is Here—and Everywhere
The year 2023 was one of AI hype. Regardless of whether the narrative was that AI was going to save the world or destroy it, it often felt as if visions of what AI might be someday overwhelmed the current reality. And though anticipating future harms is a critical component of overcoming ethical…
AI Is Here—and Everywhere
The year 2023 was one of AI hype. Regardless of whether the narrative was that AI was going to save the world or destroy it, it often felt as if visions of what AI might be someday overwhelmed the current reality. And though anticipating future harms is a critical component of overcoming ethical…
AI Is Here—and Everywhere
The year 2023 was one of AI hype. Regardless of whether the narrative was that AI was going to save the world or destroy it, it often felt as if visions of what AI might be someday overwhelmed the current reality. And though anticipating future harms is a critical component of overcoming ethical…
New Business Idea? What’s Your Problem?
If you have a new business idea, I’m excited for you. If you ever want to get it off the ground, however, be sure you have a problem. A real problem. I know that sounds cryptic. Allow me to explain. When I hear a new pitch, the first question I ask is, “What’s the problem?” You would be surprised…
Riding the Wind
There is something wonderfully simple about a wind turbine gently turning in the breeze.  As the wind flows by the blades of the turbine, a rotating force is created that spins the giant assembly. The rotation is then converted into electricity, just like conventional power generation.  A wind…
Outlook for a New Generation of Project Management Pros
Business skills are constantly changing to keep up with current technological and societal trends. But 2023 wasn’t an ordinary year, and there were three major developments that accelerated the evolutionary process of project management.  First, thanks to the launch of ChatGPT in November 2022,…
Disposal by Type?
Smart waste management is one of the core tasks within smart cities, i.e., those urban areas in which innovative technologies and data-driven solutions are used. They aim to improve residents’ quality of life, minimize environmental impact, and use resources more efficiently. Conserving resources…
Investors Are Watching, and Judging, Your Work-From-Home Policies
Many companies have struggled with figuring out their flexible work policies. What they may not realize is that many investors are watching—and judging. Indeed, a number of investors have explicitly and publicly integrated work-from-home (WFH) policies into their evaluations of prospective…
Generative AI Can Boost Productivity Without Replacing Workers
Since generative AI went mainstream in 2023, it has inspired an equal measure of hype and fear. Boosters of tools such as ChatGPT and DALL-E predict that they will transform our economy, while skeptics worry about their potential to produce inaccurate or harmful results and ultimately replace…
SPC Outside of Manufacturing
So far in this series our focus has remained on statistical process control (SPC) in manufacturing. We’ve alternated between more traditional uses of SPC that remain relevant in this digital era and discussing uses of SPC and its related techniques that are enabled by the marvels of modern…
SPC Outside of Manufacturing
So far in this series our focus has remained on statistical process control (SPC) in manufacturing. We’ve alternated between more traditional uses of SPC that remain relevant in this digital era and discussing uses of SPC and its related techniques that are enabled by the marvels of modern…
The Benefits of Lean Maintenance Programs
The term lean maintenance describes a methodology that focuses on eliminating waste and continually identifying opportunities for improvement. Over time, a lean approach to maintenance extends the useful life of assets, maximizes profitability, improves resource allocation, and enables more…
The Price of Excellence
Quality consistently ranks among organizations’ foremost competitive priorities; it’s a prerequisite for success in the global marketplace. Firms that want a competitive edge do it by delivering products that meet customer needs and function as intended. Despite the long-standing emphasis on the…
The Price of Excellence
Quality consistently ranks among organizations’ foremost competitive priorities; it’s a prerequisite for success in the global marketplace. Firms that want a competitive edge do it by delivering products that meet customer needs and function as intended. Despite the long-standing emphasis on the…
A New Year’s Resolution to Improve Your Business
By eliminating low-value work from your life, you can focus on more important things. Get rid of difficult customers and focus on driving your business instead. To get your new year started right, I’d like to share with you what I’ve been taught by homemade bread, lawn mowers, and cheap customers…
Automated Quality Control Best Practices
End-to-end manufacturers are companies that lead products through the entire manufacturing process, from design to customer delivery. Unlike businesses that manufacture their products with a segmented manufacturing process, end-to-end manufacturers have complete control over the different parts of…
Empirical Root Cause Analysis for Human Error
A root cause analysis (RCA) should be empirical; however, this can be difficult when dealing with human error. A typical human failure is a missed operation, such as when a process step isn’t carried out. This could mean a part wasn’t installed, a bolt wasn’t tightened, or a server didn’t deliver a…
How to Make Your Team Smarter
Nano Tools for Leaders—a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management—are fast, effective tools that you can learn and start using in less than 15 minutes, with the potential to significantly affect your success and the engagement and…
Meet the Five ‘Al’ Siblings and Their Young Cousin
Let me introduce the five “Al” siblings: informational, aspirational, foundational, directional, and decisional. Also, meet their young cousin, survival. In my years of learning about organizations and teaching graduate students about strategy and organizational analysis, I have seen several key…
Thinking Friday
The first day of the conference was over, and most of us congregated for happy hour, relaxing, networking, and furthering our connections. We reminisced about the day, commenting about the good, the bad, and the ugly: events at work, travel, organizational policies, you name it. Interestingly, the…
Overcoming Challenges in Hybrid Meetings
Have you ever felt like you’re speaking into a void in a hybrid meeting? You’re not alone. The shift to hybrid workplaces has introduced a unique set of challenges in communication and collaboration. The goals? To make the office worth the commute, and the virtual connection minimally distant from…
Leveraging AI for Real-Time Quality Control in High-Precision Manufacturing
High-precision manufacturing is critical in industries where even the slightest deviation can lead to significant consequences. It encompasses processes that demand the utmost accuracy, often in sectors like aerospace, medical devices, and electronics. Precision is important due to its direct…
In Pursuit of Quality Excellence
Today’s quality leaders in the life sciences industry have nearly impossible charters. Long-term trends and sudden black swan events in combination can hinder an organization’s ability to exert control over product quality. Globalization, labor shortages and strikes, outsourcing, just-in-time…
Auld Lang ‘Time’
While people around the country are preparing champagne and getting ready to watch the ball drop on New Year’s Eve, I’m closely monitoring our clocks at the National Institute of Standards and Technology (NIST).  We actually monitor them every nanosecond of every day, not just on New Year’s Eve.…
Survey Reveals 87% Admit to Using Regrettable Language Under Stress
Stress is an inevitable part of life, shaping and influencing our every decision, emotion, and action, including the way we communicate. It may induce the silent treatment or cause an emotional outburst, both of which can cause future regret. Preply, a language learning service, surveyed Americans…

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