All Features
Davis Balestracci
When improvement initiatives don’t yield the results promised, it’s very tempting to have the knee-jerk reaction of blaming the workers for their poor attitudes and lack of work ethic. But what if one took a counterintuitive approach: looking within one’s business systems for the true causes for…
Davis Balestracci
How true are the following statements as you perceive things in your work environment?
1 = Not true at all 2 = True to a small extent 3 = True to some extent 4 = Mostly true 5 = Completely true
1. Employees in this organization are energetic and enthusiastic. 2. Employees are highly productive…
Stosh Walsh
Measuring employee engagement is essential for companies that want to perform at their peak. But let’s be clear about one thing: Measurement doesn’t cause engagement. Top-down solutions may produce clarity, but they don’t inspire buy-in or practicality.
Many companies use Gallup’s Q12 employee…
Bill Kalmar
June 3, 2013, marked the retirement of one of the legends in the quality arena, namely Harry Hertz, director of the Baldrige Performance Excellence Program. Harry has been director since 1995 and during his tenure the Baldrige Program has become the premier program for quality and performance…
Lean Math With Mark Hamel
Machine cycle time (Tcm) represents the actual time it takes for one machine to complete all of its operations on one piece, product, patient, file, etc. It is applicable for both single-piece and batch processing. Unlike effective machine cycle time, Tcm excludes load and unload time as well as…
Dawn Keller
I spend the majority of my time entrenched in statistics. Using statistics. Studying statistics. Developing and testing statistical software. Statistics guide many of my decisions at work and in life. That’s the world of an engineer.
For this reason, you can imagine my surprise when my husband…
Chip Bell
My granddaughter recently asked the inevitable birds-and-bees question: “I know a baby comes from inside the Mommy’s stomach, but how did the baby get there in the first place?” I deflected the question with, “That’s a great question. Why don’t you ask your mother?”
I was more than willing to…
Keyence Corp.
Timex is the United State’s leading watchmaker and is present in more than 80 countries. Fralsen, its French entity, makes watch movements using three technologies: plastic-injection moulding of small parts with very fine details; turning and cutting of parts such as wheels, pinions, arbors and…
NIST
For the first time, scientists working at the National Institute of Standards and Technology (NIST) have demonstrated a new type of lens that bends and focuses ultraviolet (UV) light in such an unusual way that it can create ghostly, 3D images of objects that float in free space.
The easy-to-…
Donald Cohen
The measurement of a component’s surface texture may be described by many texture parameters. The question often arises: How many measurements do I need to make for a given parameter to obtain a particular level of confidence in the result? This article will give some basic guidelines for…
Bill Kalmar
Not a day goes by that we don’t hear about the quality of our nation’s educational system. Test scores are lower. Enrollment in the sciences is not up to expectations. Our students are lagging behind students in other nations. Some schools are crumbling, while others have had their funding reduced…
University of Michigan
The type of sensors that pick up the rhythm of a beating heart in implanted cardiac defibrillators and pacemakers are vulnerable to tampering, according to a new study conducted in controlled laboratory conditions.
Implantable defibrillators monitor the heart for irregular beating and, when…
University at Buffalo
Despite the awareness of workplace bullying and the resistance to it by employers and employees, many workplace bullies achieve high levels of career success, according to a new study from the University at Buffalo (UB) School of Management.
Published in the Journal of Managerial Psychology, the…
Kyle Toppazzini
One of the recurring sentiments I hear from business executives is that lean Six Sigma (LSS) simply takes too long to implement. Without senior management buy-in, implementing it is not only difficult, it’s also nearly impossible. What if there were an easier way that resulted in faster…
Alan Nicol
I write a great deal about the difference between lean, Six Sigma, and kaizen on the production floor and in the office. Despite the fact that many of us have figured out that the same tools can be used in those very different environments with some translation for context, the training in the…
Mike Richman
If you call any of us at Quality Digest today, you are going to go straight to voicemail. That’s because the entire team is taking a day away from our regular work to gather, plan, debate, eat, and strategize during the company retreat. This day—today—we step away from the phones, the emails, the…
Harry Hertz
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum, the CEO of Frasers Hospitality Pte. Ltd. in Singapore. He spoke at the international plenary session that we hosted…
Mehul Shah
Most people think quality is all about compliance, but it delivers operational benefits as well. From our research, it is apparent that companies that have taken an integrated, holistic approach to quality with technology such as enterprise quality management software (EQMS) considerably outperform…
James Andrews
T
ake a moment to consider some of the foods we find at the supermarket: eggs, tomatoes, coffee — maybe even chocolate chip peppermint brownie ice cream. Now, try to imagine all the steps and processes that the food went through to get all the way to those shelves.
Although the ice cream likely…
Jack Dunigan
Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.
M y woodshop in the Caribbean used a lot of mahogany. Lots and lots of it. In my business, Dunigan Designs (I sold the business a few years ago, but you can check out the…
Karl Stephan
Somebody was going to do it sooner or later. And we have Cody Wilson, a law student at the University of Texas at Austin, to thank for the fact that, when it was finally done for the first time, the news media learned about it right away. All the same, now that somebody has used a 3D printer to…
Alex Orlov
Some time back, I was working as a Six Sigma Black Belt within the customer service department of a credit card organization. Our processes included responding to customer emails and mail correspondence.
One fine day the general manager of my process called to say we were getting additional…
Jim Frost
In a previous post, I wrote about how the field of statistics is more important now than ever before due to the modern deluge of data. Because you’re reading this, I’ll assume that we’re in agreement that statistics allows you to use data to understand reality. However, I’d also bet that you’re…
American Customer Satisfaction Index ACSI
The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a year ago.
The information sector benchmark—the combined aggregate score for wireless…
Barbara A. Cleary
Bill Kalmar’s column (Working for Free) about internships and the tendency to exploit students’ availability by providing no compensation caused some reflection within my company, PQ Systems, about its own internship program. The company has offered paid internships for more than 20 years, and has…
