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Five Words to Banish From the Internal Audit Dictionary
Richard Chambers
I recently spoke at a conference where one of the sessions was called “Four Most Dangerous Words in Finance.” It reminded me of a blog I wrote a few years ago called “Ten Things Not to Say in an Audit Report.” Beyond the categories of phrases or messages that I explored in that blog, however, lie…
Recognize Your Value Stream
Alan Nicol
At the heart of lean methodology are the seven classic wastes (eight or  nine if you subscribe to evolved methods). Waste is the enemy of lean. Strategies such as pull systems, first-in-first-out prioritization, takt time management, and kaizen are methods we use to minimize and eliminate waste in…
When You Should Globally Standardize a Quality Process
Matthew Littlefield
Editor’s note: There is a free recording of the QD/LNS webinar on enterprise quality management software (EQMS) which ran Tuesday, June 25, 2013, at 11 a.m. Pacific. Click here to view recording. There are a number of costs and benefits when standardizing across the enterprise a process that’s…
What Every Manufacturing Leader Should Know About the Cloud
InfinityQS
With cloud computing becoming the new norm in the market, manufacturing leaders would be wise to fully educate themselves on how they can benefit from its services. Following are six benefits you can expect from the cloud. Cost flexibility. By using the cloud, manufacturing leaders can reduce IT…
A Chocolate Maker’s Big Innovation
MIT News
You may have seen little squares of Tcho chocolate in their brightly colored wrappers decorated with futuristic parabolas of gold and silver. They’re easily found: Starbucks has sold them; Whole Foods sells them now. Those usually aren’t the stores you visit to track down handcrafted chocolate…
FDA to Plug Holes in Medical Device Security Systems
Michael Causey
The Internet giveth and the Internet taketh away. For years, we’ve been hearing about the benefits online tools will bring to the medical industry, especially at hospitals and physicians’ offices. Many of those promises have come true, and it’s been a benefit for patients and industry. But that…
Elegant Solutions No. 1
Matthew E. May
If you’ve followed the evolution of my thinking through the series of books I’ve written, you know that elegance—defined as the ability to achieve the maximum effect with minimum means, and characterized by the presence of both uncommon simplicity and surprising impact—is my root cause. Elegant…
How Technology Is Destroying Jobs, Part 2
MIT News
Editor’s note: This is part two of a two-part series on how technology is, in part, behind the sluggish employment growth of the last 10 to 15 years. To read part one, click here. To get some insight into Harvard economist Lawrence Katz’s question, “Will the job disruptions caused by technology…
Can’t Always Believe Somebody Saying, ‘Toyota Would Tell You To...’
Mark Graban
From my experience, you have to be cautious when somebody says either, “Lean says you should...” or “Toyota would tell you to...” because those statements, even if stated authoritatively, can be wrong. At a recent speaking engagement (I won’t disclose where), a professor (one who teaches about…
Large vs. Small Business Quality Management Strategies
LNS Research
Editor’s note: LNS president and principal analyst Matthew Littlefield will appear on Quality Digest Live this Friday, June 21, 2013. There will also be a free QD/LNS webinar on enterprise quality management software (EQMS) Tuesday, June 25, 2013, at 11 a.m. Pacific. Click here to register. When…
How Technology Is Destroying Jobs, Part 1
MIT News
Editor’s note: This is part one of a two-part series on how technology is, in part, behind the sluggish employment growth of the last 10 to 15 years. To read part two, click here. Given his calm and reasoned academic demeanor, it is easy to miss just how provocative Erik Brynjolfsson’s contention…
Neutrino Hunters Win DOE Project Management Award
Brookhaven National Laboratory
In recognition of the early and ongoing success of the Daya Bay Reactor Neutrino Project, the U.S. leaders in the international project received one of the U.S. Department of Energy’s (DOE) top 2012 Project Management Awards—the Secretary’s Achievement Award. Lawrence Berkeley National Laboratory…
Learning by Writing... by Hand
Kevin Meyer
Iam an early-adopter tech geek at heart, and generally am among the first to embrace a new technology. I love my gizmos, although I focus on how they can be used to streamline and simplify life, not add unnecessary complexity. But there’s one area where I’m still decidedly old school. I like to…
Printing Artificial Bone
MIT News
Researchers working to design new materials that are durable, lightweight, and environmentally sustainable are increasingly looking to natural composites, such as bone, for inspiration. Bone is strong and tough because its two constituent materials, soft collagen protein and stiff hydroxyapatite…
Insights on Excellence from a Baldrige Education Leader
Dawn Bailey
One of my favorite educators was my high-school American history teacher because I remember really learning something. Rather than taking primarily written tests, we often reenacted notable moments in history, and our tests came from how well we understood the issues facing our characters.  In my…
Five Ways to Cultivate Gratitude at Work
UC Berkeley NewsCenter
Why should anyone thank you for just doing your job? And why should you ever thank your co-workers for doing what they’re paid to do? These are common questions in American workplaces, often posed rhetorically—and sometimes with hostility. Elsewhere in American life, we say “thank you” to…
Sensitivity
Jack Dunigan
Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share. This may seem like an unusual or even inappropriate trait, and I want to be clear from this first sentence that I am not suggesting sensitivity in the emotional or…
Value-Stream Map Lead Time
Lean Math With Mark Hamel
Recently a reader posed the following value-stream mapping, lead time-related question(s). My experience, after facilitating more value-stream mapping activities than I care to remember, is that it’s not an uncommon question. In fact, it’s a very good question. I provided a quick answer,…
Good Witch or Bad Witch?
Bruce Hamilton
A recent comment from a business friend, call him Tom, who manages a small factory, reminded me of a scene from The Wizard of Oz. “Our president is an accountant by training,” Tom said. “But she’s a good accountant.” “So, what is a good accountant?” I asked. “Well, you know, she thinks that…
When Conduct Becomes a Crime
John Roth
In an earlier article, I explained how the Food and Drug Administration’s (FDA) Office of Criminal Investigation (OCI) works when a small portion of the industry fails to adequately respond to regulatory action. For Abbott Laboratories and Amgen, the price for regulatory malfeasance was high: $1.4…
What Is a T-Test?
Patrick Runkel
A t-test is one of the most frequently used procedures in statistics. But even people who frequently use t-tests often don’t know exactly what happens when their data are wheeled away and operated on behind the curtain using statistical software like Minitab. It’s worth taking a quick peek behind…
The Best Ways to Keep Hospital Patients Safe
Gallup
If you’re a hospital leader, the safety of your patients and your employees might be keeping you up at night. That’s because senior management is accountable for creating and maintaining a safe environment for hospital staff and patients. You’re right to be concerned. Research has shown that the…
Improving a Process
Editor’s note: Distinguished statistician and essayist David Kerridge passed away last month in Aberdeen, Scotland, at the age of 81. The former head of statistics at Aberdeen University, Kerridge was a leader in the British Deming Association and lectured with W. Edwards Deming. There is not one…
Become Unstoppable With Momentum
Michelle LaBrosse
Momentum is a very powerful thing. In physics, momentum = mass × velocity. The cool thing about momentum is that the faster an object is moving, the harder it is to stop. This is also true for any project that you are working on. Accomplishing project tasks (gaining “mass”) in a quick and…
Strength Through Compassion and Connection
Quality Transformation With David Schwinn
At the invitation of our friend and colleague, Margaret (Meg) Wheatley, my wife, Carole, and I just returned from a conference called “Resilience: Strength Through Compassion and Connection.” I want to share some thoughts about the conference theme and I want to add strength through celebration…

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