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Building Expertise and Crossing Boundaries to Improve Oversight
Howard Sklamberg
To keep the food supply safe, have safe, effective, and high quality medical products, and decrease the harms of tobacco product use, we have to work with the rest of the world. As the Food and Drug Administration’s Deputy Commissioner for Global Regulatory Operations and Policy (GO), I oversee…
The Journey Toward Excellence
Quality Transformation With David Schwinn
This month’s column is about a recent trip to New York and what I learned along the way. About a month ago, we attended the National Band and Orchestra festival at Carnegie Hall. The high school orchestra our granddaughter, Claire, plays in was invited to participate, and we were not about to miss…
To Rust Unburnished
Umberto Tunesi
Let’s consider for a moment the discipline we need to be quality professionals. It might take years to master our profession, but even when we have, we must not stop practicing and exercising it. Rather like being linguists or musicians, we must keep performing quality to keep ourselves fit for it…
Healthcare of the Future
Enterprise Innovation Institute at Georgia Tech
Two major noncommercial health information technology organizations are working together in a new vendor-neutral health IT innovation network designed to stimulate development of new ideas and shorten the time required to bring new solutions into practice. The Department of Veterans Affairs (VA)…
Nothing Fixes a Bad Manager
Jim Clifton
Companies seem to try everything imaginable to fix their workplaces, except the only thing that matters: Naming the right person manager. Leaders go to seminars, hire consultants, and employ a long list of interventions—competencies, 360s, and so forth. I don’t think any of them work. What’s…
The Confidence Factor
Michelle LaBrosse, Kristen Medina
“We gain strength, and courage, and confidence by each experience in which we really stop to look fear in the face... we must do that which we think we cannot.” —Eleanor Roosevelt When I think back to the moments that have shaped me to be who I am today, I don’t credit the times of relaxation and…
Substitutions Allowed
MIT Management Executive Education
One famous scene from the movie Five Easy Pieces shows Jack Nicholson ordering a side of whole-wheat toast with his omelet at a diner. He’s then informed that the system doesn’t allow sides of toast. So he orders a chicken salad sandwich on whole-wheat toast—without butter, lettuce, mayonnaise,…
Are Your Processes ‘Too Variable’ to Apply Statistical Thinking?
Davis Balestracci
My recent columns have emphasized the need for critical thinking to understand the process that produces any data. By just plotting data in their naturally occurring time order, many important questions arise about the data’s “pedigree” (a term coined by my respected colleagues Roger Hoerl and Ron…
The Devil on the Bus
Kevin Meyer
The other day, while skimming LinkedIn, I came across yet another one of those cheesy quotes that, unfortunately, have become all too common on the site: “Surround yourself with people on the same mission.” I proceeded to get into an online discussion with several people who have probably never…
Pay Attention to International Cultures
William A. Levinson
The Golden Rule “do unto others as you would have them do unto you” may have applied in biblical times when the “others” lived in your village and shared your values and attitudes. Someone halfway around the world might not, on the other hand, want you to do unto him as you would have him do unto…
Oxymorons: Food for Thought
Brian Maskell
I’m starting a new series (thought provoking or maybe just provoking…) about some of the oxymorons we find in the “traditional” manufacturing world. An oxymoron is a figure of speech that combines contradictory terms. We hear these all the time in common speech, things like “open secret” or “…
Big Data Shouldn’t Mean Business As Usual
MIT Management Executive Education
The big data gold rush has become a stampede. Technology vendors are racing to bring big data solutions to the market, and companies with a never-ending flow of data are looking to big data to make better sense of their business—and to generate better value as a result. The challenge is that…
Making Waves on the Oasis of the Seas
New River Kinematics
The Oasis of the Seas is the largest passenger ship in the world with a gross tonnage of 225,282 and room for more than 5,400 passengers. Not surprising, it creates a huge bow wave when sailing the seas and encounters waves of more than 60 ft when crossing the Atlantic Ocean. When wave action…
Metrologists Gain ‘Street Cred’ With CMS Level Two Certification
Belinda Jones
The Certification Committee of the Coordinate Metrology Society (CMS) has been laser-locked on its target to deliver its first Level Two Certification, a device-specific performance assessment for users of portable coordinate measuring machines (CMMs). Those efforts will come to fruition at this…
Level Two and Beyond
Ron Hicks
With the 30th anniversary of the Coordinate Metrology Systems Conference (CMSC) around the corner, I am happy to celebrate World Metrology Week with you. This year’s conference will be held in North Charleston, South Carolina, from July 21–25, 2014. Charleston is the oldest and second-largest city…
Measurement Accuracy of a Mirrored Surface Measured Directly Using a Laser Tracker
Laser trackers and the software that controls them have revolutionized the way metrology data have been taken. With software and hardware advances have come new and better ways to take measurements. One of these advances in metrology software is the ability to measure the angle normal to a mirrored…
This FIB Doesn’t Lie
NIST
Microscopes don’t exactly lie, but their limitations affect the truths they can tell. For example, scanning electron microscopes simply can’t see materials that don’t conduct electricity very well, and their high energies can actually damage some types of samples. In an effort to extract a little…
Recipe for Success: Food Safety Regulations and the Role of Quality Management
Kelly Kuchinski
Editor’s note: A webinar on this topic will held on May 29, 2014, at 2:00 p.m. Eastern / 11:00 a.m. Pacific. Register here. Food and beverage manufacturers have seen a considerable number of changes over the last decade. Mergers and acquisitions have expanded the footprint of many food and beverage…
A Historic Lesson in Quality
In 1927, my grandfather, A. N. Brunson, was 22 years old and repairing surveying instruments. That was the year he established Brunson Instrument Company in the back room of a map business in downtown Kansas City. When the Great Depression came along, he was fortunate to keep very busy. Because no…
How to Become a Certified Metrologist
Belinda Jones
M etrologists employ numerous portable 3D metrology devices and techniques to acquire coordinate data to measure a manufactured article or assembly. There are many variables induced by an operator that can dramatically influence data collection. Although measurement equipment is calibrated to…
If It Flies, Calibrate It
U.S. Air Force
The 2nd Maintenance Squadron’s Precision Measurement Equipment Laboratory (PMEL) at Barksdale Air Force Base in Bossier, Louisiana, calibrates and maintains an inventory of more than 6,700 pieces of equipment for Team Barksdale. With countless tools and test equipment used by ground crews every…
Rounding Up the Numbers
Taran March @ Quality Digest
“Measure what is measurable, and make measurable what is not so.”—Galileo Galilei It’s all well and good to say that metrology “includes all theoretical and practical aspects of measurement,” but that doesn’t adequately express its gestalt, which I think even metrologists would agree is hard to…
A Better Way to Understand Product Profitability
Brian Maskell
Many companies calculate product profitability by subtracting a standard cost from the price and calling it a margin. But this calculated margin does not tell you how much money you are making. It tells you almost nothing about profit because the standard cost is made up from a lot of tenuous…
What Are Good Measurements?
Donald J. Wheeler
Who could ever be against having good measurements? Good measurements are like apple pie and motherhood. Since we all want good measurements, it sounds reasonable when people are told to check out the quality of their measurement system before doing an experiment or putting their data on a process…
Metrology Meets Meteorology
Cathy Hayat
Air travel has long been considered the safest form of transportation. Statistically speaking, the average American is safer in an airplane than an automobile. Though this is reassuring, the industry is relentlessly pursuing ways to improve air travel safety. One such improvement is the continued…

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