Quality Features

Jesse Lyn Stoner's picture
Jesse Lyn Stoner
It used to be unusual for a leader to take a public stand on social issues. The concern was it might be bad for business, and that this is the responsibility of government, not companies. However,...
Jon Speer's picture
Jon Speer
Believe it or not, paper is very expensive. Although the going rate for a ream of standard copy paper is only about 10 bucks, the expense of relying on paper for your medical device quality...
Anne Trafton's picture
Anne Trafton
After a patient has a heart attack or stroke, doctors often use risk models to help guide their treatment. These models can calculate a patient’s risk of dying based on factors such as the patient’s...
Anthony Veal's picture
Anthony Veal
When Microsoft gave its 2,300 employees in Japan five Fridays off in a row, it found productivity jumped 40 percent. When financial services company Perpetual Guardian in New Zealand trialed eight...
Tom Taormina's picture
Tom Taormina
In part one of this series, I said that I want to help my colleagues use their ISO 9001 implementation as a profit center and to turn risk-based thinking into risk avoidance. To do this I will share...
Phanish Puranam's picture
Phanish Puranam
Machine learning, the latest incarnation of artificial intelligence (AI), works by detecting complex patterns in past data and using them to predict future data. Since almost all business decisions...
Jennifer Lauren Lee's picture
Jennifer Lauren Lee
3D printing of metal objects is a booming industry, with the market for products and services worth more than an estimated $2.3 billion in 2015, a nearly fivefold growth since 2010, according to...
Kelvin Lee's picture
Kelvin Lee
Biopharmaceutical manufacturing uses living cells to produce therapies that treat diseases like cancer, diabetes, and autoimmune disorders. Manufacturing medicine using biology presents different...
Christine Schaefer's picture
Christine Schaefer
Robert Rouzer is retired, but he may be busier than ever as a Baldrige volunteer. In recent years, Rouzer has served not only as a Baldrige examiner for the Baldrige Performance...
Jim Benson's picture
Jim Benson
‘It’s the shoes!” Spike Lee yelled into the camera on the Air Jordan ads. But it was never the shoes. Michael, Magic, and LeBron would have outplayed their leagues in golf cleats. It was never the...
Annalise Suzuki's picture
Annalise Suzuki
The argument for moving toward enterprisewide model-based definition is simple: The way we describe products is increasingly digital, not paper-based. The way we optimize and validate products seems...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Two of my articles (the first regarding standards, standardization, and standard work; and the second on visual standards) drew a lot of response. Readers were kind enough to share their...
Michael Baxter's picture
Michael Baxter
You would expect a building where vinegar is made to have a sour smell, highly pungent, perhaps with a whiff of apple. World Technology Ingredients (WTI) smells nothing like this. Their manufacturing...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Government bureaucracies are inefficient. They waste taxpayer dollars, and they have no incentive to improve. We’ve all heard and probably repeated these axioms about wasteful government spending....
Ryan E. Day's picture
Ryan E. Day
Lean: an employee-championed method of waste reduction. Six Sigma: a robust method of defect reduction. Embracing both methods provides organizations with multiple tools for continuous improvement....
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
At the University of California at San Diego, lean concepts have taken hold. Along with its process improvement curriculum, the university applies what it teaches through initiatives around campus....
Ryan E. Day's picture
Ryan E. Day
Lean looks at ways to reduce waste and improve flow. The principles are relevant to virtually every organizational sector and vertical. It’s no surprise, then, that so many organizations tout lean...
Harry Hertz's picture
Harry Hertz
It has been a little more than two years since I last summarized the topics that are keeping CEOs up at night, either thinking about challenges their organizations face, or opportunities and...
Orit Peleg's picture
Orit Peleg
Gathered inside a small shed in the midst of a peaceful meadow, my colleagues and I are about to flip the switch to start a seemingly mundane procedure: using a motor to shake a wooden board. But...
Donald J. Wheeler's picture
Donald J. Wheeler
Short Run SPC, Part 1 and Part 2 showed how to use zed charts and difference charts to track the underlying process while making different products. This part will illustrate both the...