Quality Features

Shobhendu Prabhakar's picture
Shobhendu Prabhakar
In India, Mahatma Gandhi is one of the most revered leaders of our time. He was a man who devoted his life to truth and nonviolence. You may be wondering why I’m talking about him here. Well, we all...
Jyoti Madhusoodanan's picture
Jyoti Madhusoodanan
A frog the size of a fingernail. A poncho-clad farmer leading his mule. A tree, some intertwining leaves, a silhouetted figure holding a pot. Such logos are stamped on labels of coffee, cocoa,...
Ryan E. Day's picture
Ryan E. Day
Midwest Metrology Solutions (MMS) is a company in Indiana that provides onsite precision measurement services using state-of-the-art metrology equipment and software. With an extensive knowledge of...
Lawrence Lanahan's picture
Lawrence Lanahan
Ryan Tillman-French sat at his seventh-floor desk early on a Thursday morning, the skyscrapers of downtown Boston crowding the windows behind him. On a laptop in the nearly empty office, he worked...
Christine Alemany's picture
Christine Alemany
No matter how siloed roles or departments are, no one works in a bubble. What happens in marketing affects finance. And finance’s forecasts have ramifications for customer service. In such an...
Mike Figliuolo's picture
Mike Figliuolo
Creating a business plan is the most fundamental step in building a business, and the importance of it cannot be underscored enough. You may ask, “Why do I need a business plan? Why can’t I just...
Harish Jose's picture
Harish Jose
I must confess up front that the title of this column is misleading. Similar to the Spoon Boy in the movie, The Matrix, I will say, “There is no lean problem or a Six Sigma problem. All...
Davis Balestracci's picture
Davis Balestracci
Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook. Literally right after I...
Boris Liedtke's picture
Boris Liedtke
‘Any customer can have a car painted any color that he wants,” said Henry Ford in 1909, “so long as it’s black.” Ford’s strategy of standardization and efficiency made a runaway success of the Model...
Jon Speer's picture
Jon Speer
This notion of risk-based processes within quality systems is something that has become part of our formal lexicon following the release of ISO 13485:2016, the globally harmonized...
Jason Furness's picture
Jason Furness
One of my hobbies is building and flying radio-controlled model aircraft. Not the small foam ones from Kmart but larger 2-m wingspan craft. It is a lot of fun and usually very relaxing. My birthday...
Annet Aris's picture
Annet Aris
Even tedious jobs like cleaning out archives can sometimes lead to great insights. Sifting through my old files recently, I was pleasantly surprised to find a treasure trove of old memories and...
James daSilva's picture
James daSilva
When you think about Domino’s, you think about getting pizza quickly—30 minutes or less. Domino’s has also become known for technology, including flashy and fun concepts such as the Associated Talent...
Larry Hardesty's picture
Larry Hardesty
MIT researchers have developed a computer interface that can transcribe words that the user verbalizes internally but does not actually speak aloud. The system consists of a wearable device and...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Many people are writing about innovation. Yet, the more I read, the more confusing the term becomes. Some have said an innovation is an idea. Others have said an idea isn’t an innovation until it...
Jody Muelaner's picture
Jody Muelaner
Whether we like it or not, manufacturing is becoming digitized and connected. Industry increasingly connects production machinery with internet of things (IoT) devices, gathers multiple real-time...
James Beagle III's picture
James Beagle III
In Parts One and Two we defined the equivalence of instruments in terms of bias and measurement error based on studies using a single standard. Here we look at comparing instruments for differences...
Jeremy Marvel's picture
Jeremy Marvel
I was told there would be robots. We are living in a world in which we are surrounded by technology tailored to our needs. Our clothes are treated with nanoparticles to resist wrinkles and stains....
Anonymous's picture
Rick Gould
Well over half the world’s population does not have access to safe sanitation. For many people, this means the indignity and risks that come of having no toilets. The answer, it seems, lies in new...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Many years ago, I worked for the president of a bank famous for aggressive bank acquisitions and rapid growth in the financial services space. The bank ultimately became the Bank of America, and the...