Graham Freeman
Many industries have no clear boundary between safety and quality culture. In fact, they are often closely integrated. Quality failures and nonconformances that require rework have been correlated...
Scott A. Hindle
‘Process Capability: What It Is and How It Helps,” parts one, two, three, and four, discussed Alan’s development in the field of process capability1 He’d learned about the mistakes that can be made...
Steve McKee
Your business does not have a brand; your brand has a business. That may sound odd, backward, even heretical, but it’s true.
Consider the smartphone on which you may be reading this. When it was...
Jack Dunigan
Graham was a salesman of specialty products with a proven record of success. His many years of experience had yielded a high degree of confidence in himself and the products he sold, and an advanced...
Wendy White
Starting a new facility in the food-processing industry is an enormous undertaking. There are thousands of things that must be accomplished, from hiring and training new staff to ordering and...
Henrik Bresman
A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market. So, in collaboration with researchers, it...
Eric Stoop
In 1982, W. Edward Deming’s Out of the Crisis (MIT Press, 2000 reprint) outlined 14 points by which companies could learn from his success in helping to drive the industrial boom of post-World...
Kevin Meyer
When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan. 3, 2019, many articles memorialized him, including this one by Bill Taylor in the Harvard Business Review and this one by Mark...
Lolly Daskal
When we think of leaders, we don’t often think of failures, but one of the hallmarks of the best leaders is knowing how to fail well.
Successful people are those who have failed at something—and in...
Donald J. Wheeler
With the click of your mouse you can turn a list of values into a bubble plot. No thought or effort is required. Simply sit back and let the software gods do the heavy lifting of transforming...
Brad Egeland
In case you haven’t heard this one before, “I’m big in Japan” is a way of boosting yourself in some unverifiable fashion. Specifically, it means, “To say or pretend you are someone of stature...
Teresa Purzner
Developmental biologist Matthew Scott and I went from purely basic biological research in our lab at Stanford University, to discovering a target for drug development, to identifying a drug for a...
Harish Jose
The TV show The Walking Dead, about survival in a post-apocalyptic zombie world, is one of the top-rated currently. I’ve written previously about the show, but today I want to briefly look at...
Tom Siegfried
If Fyodor Dostoyevsky had been a mathematician, he might have written a book called Crime and Statistics. However, since “statistics” doesn’t have quite the same ring as “punishment,” it wouldn’t...
Innovalia Metrology
Industry 4.0 has catapulted industrial production processes into new realms of advanced manufacturing, in some cases leaving quality control scrambling to catch up. The trend of industrial quality...
Hamish Knox
Have you ever heard a leader say, “I thought they knew what they were supposed to do?” Have you ever said that about those you lead? Either situation should make us cringe.
Leaders’ No. 1 job is to...
Innovating Service With Chip Bell
Visioning beyond the customer is the responsibility of every person interested in a competitive advantage.
What do Bill Marriott, Ray Kroc, and Al Hopkins have in common?
No, they are not all people...
Zac Cooper
The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous...
Dirk Dusharme @ Quality Digest
We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of the current U.S.-China trade war. Does China really care,...
Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....
