All Features
Philip Crosby Associates
Ask employees at any financial institution to pick two words to describe a typical core system conversion, and "major headache" is likely the nicest description you’ll hear. Ask that question at $1 billion South Carolina Federal Credit Union, North Charleston, South Carolina, and prepare to hand…
Denise Robitaille
There’s a marauding infestation of adverbs and adjectives that infiltrate the text of quality documents and operating procedures, wreaking havoc wherever they are found. The leader of this menacing bunch is called “All.” Among his compatriots you’ll find “Never,” “Always,” “Every” and “None.”
When…
Mike Micklewright
I’m a huge proponent of both Six Sigma and lean manufacturing. I’ve been teaching the tools used in Six Sigma for more than 15 years, and I make a portion of my living from consulting and training in these areas.
However, Six Sigma and lean manufacturing are business improvement processes that…
Praveen Gupta
Launching a Six Sigma initiative starts with a lot of enthusiasm from the “champion” who’s found courage and conviction to persuade management to commit to it. With enough resources, interest, excitement and the help of some consultants, the Six Sigma initiative gets off the ground. After initial…
Derrell S. James
Six Sigma. Lean. What do these initiatives have to do with the supply chain? The short answer is everything. The origins of these approaches are based, in Six Sigma’s case, on continuous improvements in quality and variation control, and in lean’s case, on production velocity and…
Praveen Gupta
Six Sigma is an expensive initiative with a huge potential for return on investment. However, there are risks associated with it. False starts, lack of commitment or lack of planning may lead to unsatisfactory results. Considering the complexity of the Six Sigma process, one must minimize the risks…
Craig Cochran
Lean means doing the most with what you have. It’s efficiency and intelligence. In the modern economy, lean is a fact of life. Management systems must absolutely be lean, or they will be abandoned as impractical dinosaurs. In the October 2003 issue of Quality Digest, we began exploring…
Denise Robitaille
We all love exceptions. They afford us unfettered permission to break the rules. They are the vehicles we use to get around “things”—whatever those things happen to be.
For those of us who attended elementary school in the sixties, the tradition of exceptions reaches deep down to our grammatical…
Arthur G. Davis
Falling revenues and changing customer requirements have forced many companies to look for ways to reduce the workload on current staff while developing long-term solutions. When companies are forced to downsize, the increased workload on remaining employees frequently results in stress…
Using Six Sigma initiatives to focus on improving the performance of business and manufacturing processes isn’t a new concept. But a growing number of manufacturers seeking to stay competitive and improve profitability are, instead, turning to Six Sigma to provide stronger value to…
Ronald J. Bowen
After undergoing an often costly and usually painful process to achieve ISO 9001:2000 registration, organizations invariably ask, "What do we do now to ensure that we maintain our registration and gain maximum benefit?" Under ISO 9001:1994, the old answer was fairly straightforward: Continue doing…
Denise Robitaille
Do not ever, ever, do anything just to please an auditor. This is quickly becoming one of my new favorite mantras. For many individuals, this statement would seem to be self-evident, and yet there are instances when an organization has felt compelled to change a process or implement a new practice…
Craig Cochran
Supplier management is one of the most troublesome disciplines within a management system. There’s nothing inherently difficult about it, though. Companies make it difficult by instilling the process with lots of unwieldy bureaucracy. The trick is to strip the process down to its essential elements…
Dave Wojczynski
The first article in this series, "What the Doctor Didn’t Order But Should Have," established a case for business improvement in the outpatient health care sector. More important, it provided real-life examples of how a Six Sigma framework can help outpatient facilities overcome…
Denise Robitaille
When is faster not better? In our warp-speed, 21st-century lives, getting the task completed on time--or ahead of time or before the competition--has become a goal in itself. We want this project done so we can move on to the next big thing. We tick things off our to-do list and gauge each day’s…
Greg Brue
From its inception, Six Sigma was considered revolutionary. The six original pioneers who implemented the methodology at Allied Signal--the only true Senior Master Black Belts--vowed that the system would unearth inefficiencies in business operations that lead to outrageous levels of…
Dave Wojczynski
The following article, the first of a two-part series, outlines the growing need for Six Sigma initiatives in the outpatient health care market. In part one, we’ll compare a series of health care-specific businesses with parallel enterprises from other industries in order to categorize…
Under QS-9000, suppliers relied on the Supplier Quality Requirements Task Force for guidance and direction in dealing with questions related to the standard’s requirements. With the global application of ISO/TS 16949:2002, a globalized group was needed to offer the same direction that was given…
(Publisher’s Note: This article, is reprinted with permission from THE INFORMED OUTLOOK, in which it first appeared in Nov. 2003.)
Following the ISO 9001:2000 transition, the future of quality management continues to align with that of business management. The challenge in both cases is for…
Ronald Ames
As a methodology, Six Sigma has been around since the 1980s. Yet it took a couple of U.S. industry giants, Allied Signal and GE, to draw the world’s attention to the benefits the program offers businesses. Even so, many companies fail to integrate Six Sigma into their corporate cultures due to a…
Craig Cochran
Editor’s story update 6/15/2017: This article was originally published on our site in 2004. Although it references ISO 9001:2000 rather than the current version of the quality management standard, Cochran’s 10 questions remain useful for organizations preparing for an audit.
All experienced…
Kamal Hassan
Would you spend millions of dollars for a return of more than a billion? Sure you would, but that’s just a fantasy, right? It wasn’t just a pipedream for GE’s CEO Jack Welch, who expected to reap a hefty return for every dollar his company spent on Six Sigma. Needless to say, he did. In 1997, GE…
Rick Beaver
Would you spend millions of dollars for a return of more than a billion? Sure you would, but that’s just a fantasy, right? It wasn’t just a pipedream for GE’s CEO Jack Welch, who expected to reap a hefty return for every dollar his company spent on Six Sigma. Needless to say, he did. In 1997, GE…
Jim Mroz
What roles do quality and quality management systems play in a business sector facing revolution? The term isn’t too strong for what’s currently underway in the telecommunications industry. Competitive pressures and customer demands are driving the sector to introduce next-generation network…
Howard Cooper
To succeed in our increasingly competitive global economy, many companies have implemented lean manufacturing, a step beyond just-in-time production systems. Other companies claim they’re "lean" but hedge on the concept. They maintain work-in-progress inventories because they fear the consequences…