When the Automotive Industry Action Group (AIAG) develops a new guideline or updates an existing one, it is often accompanied by the availability of new training. In the case of the second edition of Consumer-Centric Warranty Management Guideline: A Guideline for Industry Best Practices (product code CQI-14), the goal of the training is to develop practitioners well-versed in the tools provided in the manual to implement a warranty process that delivers best practices.

The best practices in the guideline have been developed based on the collective experiences of team members in the North American automotive original equipment manufacturer (OEM), light vehicle market. From General Motor Co.’s perspective, this project is an opportunity to be proactive within the value chain, working with OEMs, suppliers, and customers to identify and reduce warranty issues, and an opportunity to save billions of dollars in warranty cost. The benefit of industrywide training will accelerate the learning curve and more readily enable culture change.

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