All Features
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n emergency response organization differs substantially from our usual public health organization for day-to-day business. However, as the spring 2009 H1N1 (also referred to as swine flu) outbreak highlighted, usual public health processes are fundamental for effectively responding to a…
Donald J. Wheeler
This is the final column in the debate between Donald Wheeler and Forrest Breyfogle on whether or not to transform data prior to analysis. Because the debate started with Wheeler's article "Do You Have Leptokurtophobia?" we are letting him have the last word on the topic.
The articles following…
Raissa Carey
To Chris Collins, lean and Six Sigma, just like government and business management, go hand in hand.
In Erie County, where he fiercely advocates that a lean government can and will save taxpayers millions of dollars, Chris Collins became the first county executive in the nation to implement lean…
ANDREA LAHOUZE
“It’s a messy world,” says Dusty Gibbs while walking past piles of copper wiring and kitchen sinks in the warehouse of Kirschbaum & Krupp (K&K) Metal Recycling LLC. “But this is about as clean and organized as it gets.”
Gibbs would know. As the new co-owner of K&K—and a longtime co…
Forrest Breyfogle—New Paradigms
Why did the current financial crisis occur? Among other things, we could point to greed, ethics, and policy creation. However, could we also consider commonplace business management systems and their metric-creation practices as a source for encouraging and amplifying these and other unhealthy…
Greg Hutchins
One week in May, I spoke on “Risk in the Supply Chain and Other Changes” at the World Conference on Quality and Improvement (WCQI), the Macon, Georgia, ASQ section, and the Atlanta, Georgia, ASQ section.
My message was that many business rules and assumptions have changed radically since…
Miriam Boudreaux
If you have ever found equipment that is out of calibration, then you know it is not something to take lightly. Whether you manufacture children’s toys or automobile tires, you know that the implications and ramifications of the decisions you make can be devastating for your company. Although the…
GHSP
The story of how one Michigan-based automotive supplier, GHSP, embraced the quality circle process and very quickly earned a spot as a leader from one of the most demanding customers in the business
There’s still a little surprise in Beth Koch’s voice when she talks about the Honda of America…
Dirk Dusharme @ Quality Digest
All the talk of health care reform has resulted in many hospitals turning to lean Six Sigma to help improve efficiency and aid in cost cutting. However, health care efficiency expert Ron Wince contends that many of these facilities are not applying the tools properly and therefore will not reap…
H. James Harrington
Two months ago my column “Are Quality Methodologies All Smoke and Mirrors? Part One” was a review of my interview in 1988 with F. James Mc Donald, the CEO of General Motors Corp. at that time. The interview focused on what GM was doing to bring about a radical change in the quality of all of their…
For some time, auto experts have reported that objective quality differences have all but disappeared across most automotive brands. Indeed, the Detroit Three automakers have eliminated or substantially reduced large differences in defect rates after 90 days of ownership—no small achievement.…
Kimberly Douglas
If your team members (or you) hear “Meeting at 3:00” and think, “Here comes another waste of my time,” then it’s time for a meeting overhaul at your organization. While meetings can be important team-building and idea-generating opportunities for your employees, the key is knowing how to do them…
While I have been saying this for decades, and while K’ung Fu-tzu implied it millennia ago when he called for a balance of knowledge and action, it takes a while to sink in. W. Edwards Deming showed how simply taking a pencil with paper and plotting the data makes action possible. Experts in data…
Patrick Lanthier
There are several challenges that can arise when you start the process of measuring micro and meso scale parts. Some important factors to consider before you begin the actual part measuring are: part handling, cleaning, and fixturing. Using a coordinate measuring machine (CMM) allows you to …
David C. Crosby
Y
ears ago, when I was a field quality rep (source inspector), part of my job was to audit prospective suppliers. The basis of the audits was MIL-Q-9858A, the military quality system. Most audits were simply me sitting across the desk from the head guy or gal asking questions. Do you do this?…
Denise Robitaille
It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.
Over the last two decades, more than a million organizations have…
Sidney Vianna
Aviation safety is a very critical issue. For millions of people to fly safely every day around the world, a very large and complex network of business and regulatory agencies have to operate flawlessly, delivering defect-free, on-time parts and hardware to all corners of the globe.
During the…
Raissa Carey
As auto making evolves and cars increasingly become simply computers on wheels, independent repair shops are facing a new kind of problem: trying to decode and read cars’ on-board computer systems in order to diagnose problems and hopefully repair them.
It’s common knowledge that automakers…
Bill Kalmar
Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from these bastions of performance excellence. Employees are always seeking to deliver spectacular service,…
Forrest Breyfogle—New Paradigms
A previous article of mine in this newsletter, “NOT Transforming the Data Can Be Fatal to Your Analysis,” addressed the need for appropriate transformations and a predictive performance measurement system.
The statistical business performance charting (SBPC) methodology that was described in…
Alex Lucas
Top-100 automotive supplier, Kautex, relies on Metris XC50-LS Cross Scanner on LK CMM to verify the production quality of composite fuel tanks. Kautex engineers set up and execute automatic measurement routines that speed up the serial inspection process for fuel tank by 30 percent. Incorporating…
Cathy Sunshine
When first hearing the word “clues,” your mind might start envisioning great fictional detectives such as Sherlock Holmes or Miss Marple, but in the business world it is essential for every leader to be prepared to recognize and address the dangerous signs that lead to lowered productivity and…
James O. Pearson
We have all had to plan a trip to the airport. Sometimes it goes well and sometimes not so well. One of the problems we have is dealing with the variation in the trip time to the airport. Since I travel to the airport a lot and like analyzing data, I keep track of my travel time to the airport.…
Steven Ouellette
If you have been following my articles over the last few months, you have seen that even though statistical process control (SPC) charts are very powerful tools for examining a process, it turns out that there are a lot of ways to mess up SPC. This month, I am going to finish up with a few more…
John Stiller
Story update 9/23/09: Reference to 9.5.2.f was changed to 8.5.2.f in second paragraph.
As more suppliers are required by their regulators and customers to achieve ISO 9001 certification, and because certification symbolizes a point of competitive differentiation in a tight economy, emphasis on…