Quality Features

GKS Global Services's picture
GKS Global Services
Jamie Goldstein from Newton, Massachusetts, was 15 years old and an aspiring car designer when he sculpted an elaborate car design in clay. Having the foresight to create a design portfolio of his...
Akhilesh Gulati's picture
Akhilesh Gulati
The economy is uncertain, pessimism is rife in businesses, and many are standing around waiting for things to happen. However, complacency does not send a positive message to customers, colleagues,...
Maribeth Kuzmeski's picture
Maribeth Kuzmeski
Once upon a time, customer service meant more than pressing 2 to wait (and wait and wait) for “the next available representative.” Companies valued those who bought their goods and services and went...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
“Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is...
Jon Miller's picture
Jon Miller
Leaders lead. Or do they? There is not always a cause-and-effect relationship between leadership actions and follower behavior. Not all leaders succeed at pulling people along in the same direction...
Andrew Reich's picture
Andrew Reich
Looking for a new factory to work with in China can be daunting. With pressures from poor rice production on the rise and labor throughout China unstable, more China-based manufacturers are closing...
Martin VanDerSchouw's picture
Martin VanDerSchouw
All organizations can slot their activities into one of two categories: projects or new initiatives, and operations. Everything falls into one of those. To succeed, an organization must do both very...
NIST's picture
NIST
With growing interest in using nanoparticles for everything from antibacterial socks to medical imaging to electronic devices, the need to understand the environmental, health, and safety risks of...
Michelle LaBrosse's picture
Michelle LaBrosse
I was recently watching the movie “When Harry Met Sally,” and there’s that funny scene where Harry tells Sally that she’s high maintenance: Harry Burns: There are two kinds of women: high...
Robert I. Sutton's picture
Robert I. Sutton
Recently, I wrote a list of “12 Things Good Bosses Believe.” Now I want to delve into the ninth belief mentioned in that article: “Innovation is crucial to every team and organization. So my job is...
Anonymous's picture
Patrick Sullivan
During the past few years, I’ve found myself encountering more customers requiring gauge repeatability and reproducibility (GR&R) studies performed on thread gauges. When I say, “thread gauges...
Bob Cramblitt's picture
Bob Cramblitt
When the NASA Discovery space shuttle launches in November, there will be dozens of upgrades and safety modifications, but one thing will remain unchanged from every mission during the last five...
Steven Ouellette's picture
Steven Ouellette
Last month I wrote about how the random sampling distribution (RSD) of various sample statistics are the basis for pretty much everything in statistics. If you understand RSDs, you understand a lot...
Laser Design Inc.'s picture
Laser Design Inc.
RavenWorks, a Maple Grove, Minnesota, company known for its automotive machining and testing business, is launching its own line of automotive parts. RavenWorks’ employees, who are hot-rod...
Taran March @ Quality Digest's picture
Taran March @ Quality Digest
Although it takes longer to say, “Do we really need a leap second?” than to allow one to come and go, the ongoing wrangle over these troublesome if fleeting moments has spanned a decade now. Most of...
Miriam Boudreaux's picture
Miriam Boudreaux
If you have ever wondered what the difference was between a gap analysis, an internal audit, or a pre-assessment, you might not be alone. When trying to figure out whether your company meets the...
Tripp Babbitt's picture
Tripp Babbitt
W. Edwards Deming did a great disservice. He left a prescription for what the United States should do to improve government, manufacturing, and service. The prescription is composed of his 14 Points...
J. LeRoy Ward's picture
J. LeRoy Ward
Organizations that struggle with outsourced projects which have gone bad or failed completely usually cite vendor management issues as the reason. It’s as if the vendor is always to blame, and the...
Donald J. Wheeler's picture
Donald J. Wheeler
In my August column, “How to Turn Capability Indexes Into Dollars,” I defined the effective cost of production and use and showed how it can be obtained directly from the capability and performance...
Bill Kalmar's picture
Bill Kalmar
This is a story that, if columns in Quality Digest Daily had a rating, would be rated PG 13—not suitable for children and sensitive adults. As the story progresses, you will see why. You have been...