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Process Behavior Charts and Covid-19
Donald J. Wheeler
Since the start of the Covid pandemic I have received many questions about how to analyze the Covid numbers using process behavior charts. Various schemes have been proposed and used. This column will discuss appropriate ways of analyzing data from epidemics and pandemics. Now to be clear, in this…
Building Digital Resilience Around the Customer
Joerg Niessing
Since Covid-19’s arrival, digital resilience increasingly refers to the strategic use of digital technologies in delivering customer value and business growth despite adversities. Indeed, some industries—such as hospitality, higher education, or traditional retail—were hit more than others because…
Telemedicine’s Tipping Point
Lola Butcher, Knowable Magazine
This story was originally published by Knowable Magazine. In February 2020, the month before Covid-19 hit Boston, Partners Healthcare, the huge health system that includes Massachusetts General Hospital, treated 1,600 patients via video visits. By April, the number of patients seeking care through…
The Future of Everything Is Risk-Based
Greg Hutchins
My recent epiphany was that the lens for all work and even for everyday living during the next few years will be risk-based. Why do I make this case? In January 2020, my company was selected to participate in the largest pitch fest in the Northwest, TechfestNW, which was originally scheduled for…
The Future of Quality Management Is Business Success, Part 7
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall…
Lasers Can Help Us Detect Viruses Faster Than Typical Medical Tests
Katherine McCormick
To detect a virus, you need to already know intimate details about it. You need to design a test particular to that virus: one that finds and copies only a specific, identifying piece of its genetic material. But Mauricio Terrones and his collaborators at Penn State University think they’ve found…
As Offices Reopen, Here’s What to Expect if You’re Worried About Getting Sick on the Job
Elizabeth Tippett
If you’re among the tens of millions of people returning to work or preparing to do so after months sheltering in place, you may be worried it will put you and your family at increased risk of exposure to Covid-19. The dilemma may be especially stark for the millions of Americans who can expect…
People Think Robots Are Pretty Incompetent and Not Funny, New Study Says
Ben Brumfield
Dang robots are crummy at so many jobs, and they tell lousy jokes to boot. In two new studies, these were common biases human participants held toward robots. The studies were originally intended to test for gender bias, that is, if people thought a robot believed to be female may be less…
Our Return to Work Initiative: Respond, Return, and Reimagine
Farhana Ahmad
When Intelex developed its return-to-work program, we decided the best approach would be a phased one. Similar to the concept of continuous deployment, breaking down the plan to allow individuals to quickly process, adapt, and execute practices and procedures makes it more manageable for employers…
Lasers Could Turn Regular Metal Surfaces Into Bacteria Killers
Kayla Wiles
A new laser treatment method could potentially turn any metal surface into a rapid bacteria killer just by giving it a different texture, researchers say. In a new study, they demonstrated that this technique allows the surface of copper to immediately kill off superbugs such as MRSA. “Copper has…
How We Make Decisions During a Pandemic
Katherine Harmon Courage, Knowable Magazine
This story was originally published by Knowable Magazine. From mask wearing to physical distancing, individuals wield a lot of power in how the coronavirus outbreak plays out. Behavioral experts reveal what might be prompting people to act—or not. With many states and towns lifting strict stay-at…
My Stay-at-Home Lab Shows How Face Coverings Can Slow the Spread of Disease
Matthew Staymates
As a fluid dynamicist and mechanical engineer at the National Institute of Standards and Technology (NIST), I’ve devoted much of my career to helping others see things that are often difficult to detect. I’ve shown the complex flow of air that occurs when a dog sniffs. I’ve helped develop ways to…
Are We Getting Better Yet?
Donald J. Wheeler
The daily Covid-19 pandemic values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle. This article will present a global perspective on the pandemic and show where the United…
Preparing for the HEROES Act
William A. Levinson
The U.S. House of Representatives has passed the HEROES Act (Health and Economic Recovery Omnibus Emergency Solutions Act)1 which will, if approved by the Senate and president, require OSHA to develop a standard for workplace protection against Covid-19. Under section 120302 the legislation says…
Are Your Customer’s Telling Stories?
Chip Bell
One of my favorite movies is Stripes. Starring Saturday Night Live comedians Bill Murray and John Candy, the 1981 hit movie features a scene in which new Army recruits (including Murray and Candy) are in a “get-acquainted” circle with their basic training platoon sergeant. Each recruit tells the…
Could Pressure for Covid-19 Drugs Lead the FDA to Lower Its Standards?
Leigh Turner
Given the death, suffering, social disruption and economic devastation caused by Covid-19, there is an urgent need to quickly develop therapies to treat this disease and prevent the spread of the virus. But the U.S. Food and Drug Administration (FDA), charged with the task of evaluating and…
The Future of Quality Management Is Business Success, Part 6
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall…
Unified CX
Sarah Simon
Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related but different) professional camps. In each case, there was some level of misalignment between professional villages, ranging from misunderstanding to distrust and even acrimony. Three major transitions I…
Textile Coating Could Make PPE Last and Last
Maggie Pavlick
Masks, gowns, and other personal protective equipment (PPE) are essential for protecting healthcare workers. However, the textiles and materials used to make such items can absorb and carry viruses and bacteria, inadvertently spreading the disease the wearer sought to contain. When the coronavirus…
How to Spot When an Employee Is Secretly Struggling
Thomas Hellwig
The Covid-19 world is marked by a high degree of uncertainty and existential fear, a dearth of social interaction, the convergence of professional and personal space, a lack of physical activity, and an obsessive focus on hygiene and social distancing. For professionals, this amounts to a toxic…
Addressing Measurement Challenges for Detecting Chemicals That Could Cause Cancer
Jessica Reiner
For more than 20 years, a class of man-made, potentially cancer-causing chemicals called per- and polyfluoroalkyl substances (PFAS) has commonly been found in humans and the environment. These chemicals are used in a variety of industries and can be found in many consumer products, such as food…
Fake PPE on the Rise: Don’t Get Fooled
Dirk Dusharme
Around the world, local agencies and institutions have scrambled to find personal protective equipment (PPE) to protect their essential employees from Covid-19. Not just healthcare workers, but also the men and women who to work to keep our cities and counties up and running, from emergency…
This Time, It’s Not All China’s Fault
Stanley Chao
‘Can you help me source PPEs from China?” asks a caller on the phone. I have received dozens of these inquiries since March from local governments, medical clinics, and mom-and-pop shops after hospitals and first responders began reporting massive shortages of N95 masks, latex gloves, and surgical…
The Problem With Fake N95 Masks
Quality Digest
It’s easy to assume that something as simple as a mask wouldn’t pose much of a risk. Essentially, it’s just a covering that goes over your nose and mouth. But masks are more than just stitched-together cloth. Medical-grade masks use multiple layers of nonwoven material, usually polypropylene,…
Possible Cure for Outbreak of Fake Certificates From Covid-19 Pandemic
Grant Ramaley
The International Accreditation Forum (IAF), the association of conformity assessment accreditation bodies worldwide, held an emergency meeting after confirming what appears to be an outbreak in the use of fake ISO 13485 certificates. ISO 13485 is a quality management system standard particular to…

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