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ISO
There’s more than one path to service management. It refers to all the activities, policies, and processes that organizations use for deploying, managing, and improving IT service provision. In today’s technology-driven corporate landscape, the two leading methodologies come from the world of…

Caroline Zimmerman, Theodoros Evgeniou
People often associate the term “data literacy” with mastering a litany of technical skills: SQL for data querying, Python for data analysis, and Tableau for data visualization, to name a few. However, one skill that is less discussed and has great power to scale data-guided decision making across…

David L. Chandler
This story was originally published by MIT News.
As the world continues to warm, many arid regions that already have marginal conditions for agriculture will be increasingly under stress, potentially leading to severe food shortages. Now, researchers at MIT have come up with a promising process for…

Lawrence Livermore National Laboratory
A Lawrence Livermore National Laboratory (LLNL) scientist and collaborators have demonstrated the first-ever “defect microscope” that can track how populations of defects deep inside macroscopic materials move collectively.
The research, which appeared last month in Science Advances, shows a…

Zach Winn
This story was originally published by MIT News.
Many scientists and researchers still rely on Excel spreadsheets and lab notebooks to manage data from their experiments. That can work for single experiments, but companies tend to make decisions based on data from multiple experiments, some of…

Phanish Puranam
As businesses increasingly adopt AI-driven decision making, experts agree that the most interesting questions are not about whether humans can beat machines or vice versa, but how the two forms of intelligence can most fruitfully collaborate—and how organizations can best facilitate those…

MIT News
First published June 29, 2021, on MIT News.
MIT and Harvard University have announced a major transition for edX, the nonprofit organization they launched in 2012 to provide an open online platform for university courses: edX’s assets are to be acquired by the publicly traded education technology…

Matt Fieldman
This article is the fourth in a monthly series brought to you by the America Works initiative. As a part of the MEP National Network’s goal of supporting the growth of small and medium-sized manufacturing companies, this series focuses on innovative approaches and uncovering the latest trends in…

Zach Winn
This story was originally published by MIT News.
Whether it’s computer chips, smartphone components, or camera parts, the hardware in many products is constantly getting smaller. The trend is pushing companies to come up with new ways to make the parts that power our world.
Enter Boston Micro…

Katherine H. Freeman, Raymond Jeanloz, Knowable Magazine
This story was originally published by Knowable Magazine.
In 2020, the annual committee meeting of the journal we edit was a bit of a mess. It took place in March, just days before the World Health Organization declared Covid-19 a pandemic, so some attendees canceled their travel even as others…

Glenn Daehn
Failure of a machine in a factory can shut it down. Lost production can cost millions of dollars per day. Component failures can devastate factories, power plants, and battlefield equipment.
To return to operation, skilled technicians use all the tools in their kit—machining, bending, welding, and…

Doug Devereaux
The premise for the NIST MEP Digital Supply-Chain Network project is familiar to MEP centers—many small and medium-sized manufacturers (SMMs) are often not ready for Industry 4.0 and don’t know how to implement it. Manufacturers with fewer than 50 employees often lag in digital supply-chain areas…

Brian C. Black
When President Joe Biden took Ford’s electric F-150 Lightning pickup for a test drive in Dearborn, Michigan, in May 2021, the event was more than a White House photo op. It marked a new phase in an accelerating shift from gas-powered cars and trucks to electric vehicles, or EVs.
In recent months,…

Paul Laughlin
Do you see the limitations and over-hyped expectations of today’s approach to artificial intelligence (AI)? Does it need a reboot, a redirection, to finally achieve its potential, one that truly understands us and we can trust?
That is the premise of a great book on the subject, Rebooting AI:…

Chip Bell
When you played cowboys and Indians as a kid, did you want to be the cowboy or the Indian? I wanted to be the Indian. All the ones I saw in comic books had super-cool moccasins and could move around with their bow and arrows without making a sound. And there were plenty of famous Native Americans…

Dawn Bailey
In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.
From a one-person consulting firm founded in 1979, MESA has grown to support a workforce of more than 250 people. The largest privately owned company in its market, it is a…

Anne Trafton
First published June 7, 2021, on MIT News.
MIT engineers have discovered a new way of generating electricity using tiny carbon particles that can create a current simply by interacting with liquid surrounding them.
The liquid, an organic solvent, draws electrons out of the particles, generating a…

Harry Hertz
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most recent summary was after the 2019 conference (the 2021 conference included recipients from the last two years).…

Adam J. Fleisher
In an essay titled “The end of artefacts,” Nobel laureate and National Institute of Standards and Technology (NIST) fellow William D. Phillips details how scientists came to realize the original vision of the metric system, or the International System of Units (SI)—a system of units “for all times…

Chip Bell
We live in an era of statue removal. Meanwhile the largest mountain carving in the world is under construction in the Black Hills of South Dakota just 17 miles from Mount Rushmore. The final carving will be 640 feet long and more than 50 stories high. The subject of that carving? Crazy Horse.…

Caroline Zimmerman
With big data and artificial intelligence (AI) transforming business, it’s almost certain that every executive will need to leverage these technologies at some point to advance their organization—and their career. However, doing so carries a heavy intimidation factor for most leaders, and this is…

Lawrence Berkeley National Laboratory
Plastics are a part of nearly every product we use on a daily basis. The average person in the United States generates about 100 kg of plastic waste per year, most of which goes straight to a landfill. A team led by Corinne Scown, Brett Helms, Jay Keasling, and Kristin Persson at Lawrence Berkeley…

Benjamin Kessler
Suddenly, supply chains are in the spotlight. The practical details of how products arrive on supermarket shelves, for example, gained unwelcome relevance amid last year’s wave of panic buying caused by Covid-19 disruption. At the same time, the environmental damage wrought by wasteful industrial…

James Wells
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just did it. She then related how one of her colleagues protested that she should have used some Six…

Eric Brown
This story was originally published by MIT News.
Blade Kotelly is a senior lecturer at MIT on design thinking, user interfaces, and innovation. His enthusiasm for cars is intertwined with his passion for innovative design. But despite Kotelly’s love affair with the internal combustion engine, he…