Training Features

Alena Komaromi's picture
Alena Komaromi
When your own inbox is overflowing with unread messages, it may not seem like the best tactic, but with the right approach, email can be a powerful negotiation tool, not least in the B2B realm....
Manufacturing USA's picture
Manufacturing USA
The future of advanced manufacturing in the United States is being built at innovative facilities that enable experimentation in process and product development. The people and organizations at these...
Kate Zabriskie's picture
Kate Zabriskie
Do any of these sound familiar? “The lawn service had to go. I used them for more than 15 years, and by the last season, my lawn looked terrible. The spring seeding didn’t take, nutsedge and...
Jane Bianchi's picture
Jane Bianchi
Let’s pretend, for a moment, that you’re a primary care physician and you refer one of your patients to another doctor for a colonoscopy. Will the patient follow through? If not, how will your team...
Bruce Hamilton's picture
Bruce Hamilton
Norman Bodek, who sadly left us on Dec. 10, 2020, at the age of 88, will no doubt best be remembered for the amazing library he brought us more than 30 years ago from Japan: primary sources like...
Anthony D. Burns's picture
Anthony D. Burns
Augmented reality (AR) means adding objects, animations, or information, that don’t really exist, to the real world. The idea is that the real world is augmented (or overlaid) with computer-generated...
Gleb Tsipursky's picture
Gleb Tsipursky
Have you changed your views about Covid-19 months into this pandemic? Or are you anchoring to the same views you held last spring? For example, many people still believe the false claim spread by...
Phanish Puranam's picture
Phanish Puranam
Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside. By moving organizations from the office into the virtual space, the pandemic has cracked...
Peter Dizikes's picture
Peter Dizikes
The American workforce is at a crossroads. Digitization and automation have replaced millions of middle-class jobs, while wages have stagnated for many who remain employed. A lot of labor has become...
Joerg Niessing's picture
Joerg Niessing
A new digital era of business-to-business (B2B) sales and marketing is upon us. It’s driven by corporate customer demand for online access to their suppliers’ offerings and expertise. Taking...
Matt Martin's picture
Matt Martin
Morale has dipped during Covid-19. We’re separated from our friends, families, and colleagues but busier than ever. The majority of workers are reporting higher stress, greater anxiety, and emotional...
Knowledge at Wharton's picture
Knowledge at Wharton
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an...
Liz Uram's picture
Liz Uram
If you work remotely either part-time or full-time, temporarily or permanently, you have probably discovered that you are a lot more productive when you are not in the office. The main reason for the...
Klaus Wertenbroch's picture
Klaus Wertenbroch
From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with...
Jessica Ellspermann's picture
Jessica Ellspermann
How you communicate a message is as important as the message itself. When it comes to internal communications, this certainly holds true. Company culture can give your organization a major strategic...
Gleb Tsipursky's picture
Gleb Tsipursky
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome...
MIT News's picture
MIT News
As part of the MIT Task Force on the “Work of the Future’s” recent series of research briefs, MIT professors Paul Osterman and Kathleen Thelen highlight the critical role that skills, education, and...
Sue Via's picture
Sue Via
Research has shown that during economic uncertainty, companies that find a balance between reducing resources to survive and investing in key areas for growth will fare better through the recession...
Jason Davis's picture
Jason Davis
In 2017, Indonesian state-owned giant Pertamina had two ambitious strategic objectives: Transition from oil and gas to a more diverse portfolio, including renewables; and entrench itself deeper in...
John Young's picture
John Young
During the course of helping organizations and teams develop more effective ways of working, I have found that many of the obstacles to delivering value quickly to customers originate from mental...