Training Features

Stuart Hearn's picture
Stuart Hearn
Managers have a profound effect on employee engagement. This is something we have known for quite a few years. According to a 2015 Gallup poll, managers account for at least a 70-percent variance in...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also...
Claire Harbour-Lyell's picture
Claire Harbour-Lyell
Born to a Dalit family, Megha was raised in Southwest India and learned English at her convent school. As a child, she aspired to be a fashion designer or a cardiologist, but her parents insisted...
Jim Benson's picture
Jim Benson
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
I had the pleasure of interviewing Whitney Johnson, author of the book, Build an A Team: Play to Their Strengths and Lead Them Up the Learning Curve (Harvard Business Review Press, 2018). Whitney has...
Henrik Bresman's picture
Henrik Bresman
A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market. So, in collaboration with researchers, it...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Why do we waste our time and effort completing checklist after checklist for tasks that we can complete even when half awake? Do we not have better things to do than complete checklists? Good...
Stephen Fankhauser's picture
Stephen Fankhauser
The world is running out of experienced pilots. Supply is not keeping up with the growing demand for air travel. In Australia, the effects are already starting to bite. Even flagship carrier Qantas...
Peter Dizikes's picture
Peter Dizikes
Should business leaders spend more time asking questions? Hal Gregersen has a firm answer to that: Yes. Gregersen, the executive director of the MIT Leadership Center and a senior lecturer on...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Who’s more clever, engineers or designers? Alexa-connected toilet, anyone? How do you promote rigorous thinking? We discussed all of that and more during this week’s QDL. “CES brings you... the...
Davis Balestracci's picture
Davis Balestracci
“People think that if you collect enormous amounts of data you are bound to get the right answer. You are not bound to get the right answer unless you are enormously smart.” —Bradley Efron There has...
Richard Harpster's picture
Richard Harpster
On Oct. 13, 2018, the Automotive Industry Action Group (AIAG) sponsored a webinar on the status of the AIAG Core Tools Software (AIAG CTS). John Cachat, AIAG project manager for the AIAG CTS project...
Donald J. Wheeler's picture
Donald J. Wheeler
Story update 1/15/2019: Thanks to the sharp eye of Dr. Stan Alekman, who spotted an inconsistent value in figure 2, I discovered an error in the program used to construct the table of critical...
Mike Richman's picture
Mike Richman
Happy New Year one and all! For our first QDL of 2019, we were pleased to present some thought-provoking content on the benefits of compromise, the dangers of rhetorical trickery, and the meaning of...
Wes Kao's picture
Wes Kao
If you’re a leader, you got to where you are because you think strategically and are killer at execution. You simply can’t get far without being good at both. Now that you’re in charge of people,...
David Currie's picture
David Currie
This is part three of a three-part series. Read about good metrics in part one and bad metrics in part two. Have you ever had occasion to dread a metric reviewed month after month, where the metric...
Kelsey Rzepecki's picture
Kelsey Rzepecki
As the global economy grows, it’s more necessary than ever to stay on top of efficiency. Keep up with increasing production demands by implementing a continuous improvement method to streamline the...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K. What happens if customers want designer babies? We discuss the latest news about a Chinese...
Aytekin Tank's picture
Aytekin Tank
A giant engine in a factory fails. Concerned, the factory owners call in technicians, who arrive with bulging toolkits. None of them can work out what the problem is. The issue persists. One day, an...
Davis Balestracci's picture
Davis Balestracci
I always enjoy my fellow columnist Arun Hariharan’s musings. He has worked in the field of quality for more than 30 years and, like me, has obtained reasonable results. But he has also made his share...