Training Features

Amanda Hunt's picture
Amanda Hunt
Tensile testing of materials is critical to a wide array of industries, which means preparing specimens for testing is equally important. If a specimen is not prepared correctly, the test results...
Jennifer Sillars's picture
Jennifer Sillars
Policies define expectations and boundaries for behavior, but these expectations frequently go unmet. There are three major triggers for new policy creation or policy amendment: • An adverse event...
Sharon Lurye's picture
Sharon Lurye
Schools are always trying to get their kids interested in pursuing careers in science, technology, engineering, and math (STEM). But that’s hard to do when the students don’t have a solid idea of...
Jason Furness's picture
Jason Furness
I would like to share with you a tale from the real world. It’s an extract from the book Michael McLean and I wrote, Manufacturing Money (Amazon Digital Services LLC, 2015). It offers an example of...
Megan Ray Nichols's picture
Megan Ray Nichols
Manufacturing is in the middle of a new industrial revolution that requires skilled laborers. However, by most reports, many manufacturers lack enough of these well-trained employees, creating a...
Robert Gabsa's picture
Robert Gabsa
In today’s talent market, employees are consumers of the workplace: They are attracted, recruited, and wooed into making employment decisions, similar to how companies market products and services to...
Naphtali Hoff's picture
Naphtali Hoff
A story is told about a reporter who was interviewing a successful bank president. He wanted to know the secret of the man’s success. “Two words: right decisions,” the banker told him. “And how do...
Dick Wooden's picture
Dick Wooden
Iran across the book, Successful Human Relations: Principles and practice in business, in the home, in government (Harpercollins, 1952) while browsing older books about relationship development...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards. Given the current conflicts in the Middle East, I recently watched the four-hour movie to learn more...
Donald J. Wheeler's picture
Donald J. Wheeler
Some properties of a probability model are hard to describe in practical terms. The explanation for this rests upon the fact that most probability models will have both visible and invisible portions...
Mike Richman's picture
Mike Richman
There are many ways that we lose attention on tasks at hand. From nosy and noisy colleagues to extraneous emails and meetings to burdensome and often pointless short-term projects, even the most...
MIT Sloan School of Management's picture
MIT Sloan School of Management
Traditional corporate hierarchies tend to rely on static design. There’s the CEO at the top, followed by directors and managers. Red tape and inefficient processes can bog down decisions. ...
Knowledge at Wharton's picture
Knowledge at Wharton
Volatile markets, challenging consumer demands, and the technological disruptions resulting from digitization and Industry 4.0 are producing unprecedented rates of change. In response, companies have...
Mike Richman's picture
Mike Richman
On the May 4 episode of QDL, we discovered that love is a key component to winning a Baldrige Award, learned how to be more efficient at work, and discussed how great art helps us to really see our...
Mark Rosenthal's picture
Mark Rosenthal
A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument machine that produces in large batches. I’d like...
Mary Hallock's picture
Mary Hallock
In lean we talk about “seeing the waste” and using visual tools. Many of us who use these terms  have had a lot of training in engineering, manufacturing, and other highly technical areas....
Harry Hertz's picture
Harry Hertz
The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference is prioritizing the most important messages for me and my organization,...
Scott Berkun's picture
Scott Berkun
The great surprise for people with good ideas is the gap between how an idea feels in their minds and how it feels when they try to put the idea to work. When a good idea comes together, it feels...
Bruce Bolger's picture
Bruce Bolger
Grace Swanson, vice president of human capital at Accumold, a leading micro-molding plastics injection company located just outside Des Moines, Iowa, knows the field of standards well. Her company...
Marin Hedin's picture
Marin Hedin
Limiting first-year medical residents to 16-hour work shifts, compared to “flexing” them to allow for some longer shifts, generally makes residents more satisfied with their training and work-life...