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All Features

What Makes Food ‘Local’?
Stephanie Parker, Knowable Magazine
This story was originally published by Knowable Magazine. An anthropologist looks at the myriad ways we link food to place—and whether it really could make a difference. “Local food” is a term loaded with virtue for many people. Some with environmental concerns lean toward local because food…
Break the Curve and Keep It Broken
William A. Levinson
The phrase “flatten the curve” means to slow the transmission of the coronavirus (Covid-19) in order to spread the total number of cases out over a longer period of time. This will avoid overwhelming the healthcare system.1 The model is accurate as presented throughout the internet, but it also…
How to See Your Projects to Completion
Mike Figliuolo
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared a success. Why are we so horrible at executing projects, especially when we have all these “tried and true” project management methodologies? There are seven deadly killers of…
Four Weird Things That Happen When You Videoconference
Norm Friesen
As the Covid-19 pandemic forces many U.S. colleges and universities to move their courses online, connecting online via video is now having its moment. Family, friends, neighbors, and even TV talk-show hosts are now meeting and broadcasting from home. Meanwhile, Microsoft, Google, and Zoom are…
Troubleshooting by Defining Standards
Mark Rosenthal
Sometimes I see people chasing their tails when trying to troubleshoot a process. This usually (though not always) follows a complaint or rejection of some kind. A few years ago I posted “Organize, Standardize, Stabilize, Optimize” and talked in general terms about the sequence of thinking that…
Using Layered Process Audits to Close the Loop on Safety
Eric Stoop
According to the National Safety Council, the rate of preventable workplace fatalities per 100,000 workers has flattened or risen slightly since 2009 after decades of steady improvement in occupational safety. Companies conducting layered process audits (LPAs) can help get the United States get…
Coping With Covid-19: Digital Transformation Enables a Flexible and Agile Workforce
Jason Chester
The Covid-19 pandemic has hit every industry with a barrage of challenges. The impacts on the manufacturing sector are already extending far beyond factory walls. And for now, the depth of those impacts and the expectation for recovery are unknown. Fortunately, manufacturers are a highly adaptable…
Five Mistakes Not to Make When Holding Online Meetings
Howard Tiersky
Working from home (WFH) is quickly becoming the new normal. The Covid-19 pandemic kicked the WFH movement into high gear, and many experts believe it will continue long after the crisis has passed. (This article makes a solid case.) But before we can optimize this new way of working, we’re all…
Supplying the Front Line of the War on Coronavirus
Lee Seok Hwai
In the trenches of the battle against Covid-19, critical defensive gear and medical equipment are in short supply. Doctors and nurses fighting the nonstop onslaught of the highly contagious coronavirus desperately need more ventilators, test kits, surgical masks, shields, and gowns. In Spain,…
Weathering the Crisis: Tactical Solutions You Can Quickly Put In Place
Jason Chester
Manufacturers routinely face uncertainty, risk, and volatility in everyday operations. It’s understood that organizations must be ready for anything, from supply chain interruptions, supplier quality issues and process variations, to volatility in market demand, competitor activities, and political…
The Power of Customer Access
Chip Bell
The “camp” where we board our cat is fantastic. Our cat gets “tree time”—a giant climbing structure with tunnels and carpeted “trees” to climb and scratch. She gets the best of tender loving care, complete with brush-outs and nail trims. But try and contact the camp hands-free from your car, and…
Colleges Provide Misleading Information About Their Costs
Jon Marcus
Want to find out how much it will cost to go to Arkansas Northeastern College? The federal government has a website that promises you can “Calculate your personal net price.” But clicking on that link brings you to the college’s own home page with a fun photo of its cuddly mascot and no immediate…
Four Ways Companies Can Support Their Workers During the Coronavirus Crisis
Paula Caligiuri, Helen De Cieri
The coronavirus pandemic has forced tens of millions of employees across the United States to work from home. While this will save lives by limiting the transmission of Covid-19, it also poses significant challenges for employees’ well-being. How can companies support the health of their employees…
You Get What You Need
Jim Benson
Every endeavor we undertake starts with a goal. A goal starts as an idea, which morphs into a desire, which becomes a goal. Ideas are vague, desires are inspiring, and a goal is actionable inspiration. A goal is not a plan. A goal should not be overly specific. And a goal should be deeper than a…
When Restaurants Close, Americans Lose Much More Than a Meal
Rebecca Spang
Arnold Schwarzenegger tweeted a video of himself on March 15, 2020, saying: “No more restaurants.” Seated in his palatial kitchen with two miniature horses, Whiskey and Lulu, beside him, the former California governor pronounced: “We don’t go out; we don’t go to restaurants. We don’t do anything…
Staying on Track With Organizational Strategy and Vision
Dave Coffaro
I recently read an article in an airline magazine about the resurgence of something called paint by numbers. The idea came about during the early 1950s, and it’s a mix between a coloring book and painting on a canvas. It allows anyone to create a detailed work of art, even if they’ve never taken an…
Bringing Critical Supply Chains Back From the Brink
Lee Seok Hwai
Hong Kong scientists teaching a panicked populace to make their own surgical masks with paper towels and metallic wire must surely rank as one of the most Kafkaesque moments of the new coronavirus disease outbreak. But the worst is yet to be if global medical supply chains, already stretched in…
Doing Business in a Post-Pandemic World
Ryan E. Day
Although Covid-19 shelter-in-home edicts usually use the terms “essential” and “nonessential,” most business owners think of doing business as essential for survival. Many organizations don’t have the resources to temporarily suspend business. They must find new ways to get it done. In a Think…
Wu Wei at the Gemba
Harish Jose
In today’s column, I am looking at wu wei, which is an important concept detailed in the Chinese classic text, Tao Te Ching. This term is generally translated into English as wu = no, wei = action, or no action. There are other similar concepts in Taosim such as wu shin or no mind. Alan Watts, the…
Enough With the Japanese Improvement Jargon
Sensei Friedrich Fachidiot
Mea culpa! I have a reputation for mercilessly bashing management, but I’ve finally come to realize that I owe executives an apology. As I have been constantly reminded in my career, these are very busy, very bright people. This column is a peace offering of my unique, executive quality-…
Three Myths Engineers Believe About Quality
Jon Speer
Successfully run medical device companies are cross-functional. From product development, manufacturing, quality, and regulatory compliance, to marketing and sales, every business operation works together to produce and sell medical devices that improve the lives of end users. Still, many medical…
The Elephant in the Server Room
Peter Dizikes
Suppose you would like to know mortality rates for women during childbirth, by country, around the world. Where would you look? One option is the WomanStats Project, the website of an academic research effort investigating the links between the security and activities of nation-states, and the…
IIoT Comes Off the Factory Floor
Ryan E. Day
The internet of things, or IoT, is a phenomenon that merges real-life devices with online control. Think smart home systems or maybe the FordPass Connect app. The manufacturing industry has already begun to leverage this idea to monitor heavy industrial equipment and analyze data from multiple…
Cleaning Up Clutter for Quality
Jesse Allred
Imagine a manufacturing facility prioritizing cleanliness and organization—aisles are kept clear, equipment is well maintained, the plant floor is regularly cleaned, operators can easily locate tools, and materials are always stored in the right place. All employees contribute to managing work…
Are Your Supplier Quality Management Practices Putting Your Company at Risk?
Sophia Finn
Effective and efficient supplier management is possible, but not when we’re still using old tools and expecting different outcomes. Emailing suppliers to communicate product specs, corrective action requests, or audit reports may be “the way it’s always been done,” but that doesn’t mean it isn’t…

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