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Nick Castellina
Manufacturers often have a love-hate relationship with technology, particularly artificial intelligence (AI) and other solutions that have the potential to affect jobs. On one side, companies need every tool available to help bolster efficiency and cost-effectiveness. On the other, the workforce…
Rethinking Manufacturing
Zara Brunner
Recently, I got the chance to travel to Youngstown, Ohio. As I came into town, it struck me that Youngstown was like many other cities across America, including my hometown of Buffalo, New York. In its heyday, Youngstown was a center of manufacturing and steel production—industries that employed…
Combatting the Skills Gap by Empowering Underrepresented Communities
Sunni Massey
The National Association of Manufacturers (NAM) Manufacturers’ Outlook Survey: First Quarter 2019, found that 71.3 percent of the U.S. manufacturers surveyed cited the inability to attract and retain skilled workers as their top concern for the sixth consecutive survey. Analysts have called it a “…
Amazon Has Turned 25
Venkatesh Shankar
A quarter of a century ago, on July 5, 1994, a company that shared a name with the world’s largest river was incorporated. It sold books to customers who got to its website through a dial-up modem. It wasn’t the first bookstore to sell online. (Books.com launched in 1992.) But it behaved like a…
Award-Winning Quality in Manufacturing
Ryan E. Day
Industrial Custom Products (ICP) is a world leader in prototyping, developing, and manufacturing high-quality OEM and custom thermoformed and vacuum formed plastic components, as well as die cut and dieless knife-cut parts. What makes ICP unique among its competitors is its award-winning quality,…
Word-of-Mouth Marketing: How to Radically Boost Success
Knowledge at Wharton
A recent family biking vacation in the Dolomites region of Italy had my family and I all swept up in the charms of Northern Italy. Snow-capped peaks near the Austrian border, endless apple orchards, award-winning Chenin Blanc, and quaint Italian villages with healthy doses of affogato (strong…
Why Big Business Is Making a Giant Leap Into Space
Knowledge at Wharton
For decades, relatively easy access to space and the big profits to go with it have dangled elusively just over the horizon. With a little more R&D money and a few more advances in the technology, the thinking went, space would be ours. Are we there yet? More than a few signs are pointing in…
Seven Strategies to Manage a Micro-Manager
Victor Prince
If you work long enough, you will have a micro-managing boss or two. These bosses think they know your job better than you do. Maybe they had your job before they got promoted to management. They focus on how you do your job instead of on the results you produce. They think that because you are…
Millennials Drive an Urgent Quality Gap
Barrett Thompson
A hot topic of conversation for many B2B industrial companies is the talent and skills gap due to the generational shift in the workforce from baby boomers to millennials. According to Ben Willmott, head of public policy at the Chartered Institute of Personnel and Development, “Too many employers…
A Potential Playbook for the Future of the Car Industry
Sameer Hasija, Vivek Choudhary
One fine morning in 1909, Henry Ford made a surprise announcement during a company meeting. In the future, Ford Motor would stick to a single car model, the Model T, in black only. No other choices, or as he said, “Any customer can have a car painted any color that he wants so long as it is black…
Toyota Kata: A Lean Strategy for Keeping Up With the Pace of Change
Brian Lagas
‘Why are our changeovers taking so long?” If you’ve asked this question on the shop floor, more than likely you were met with blank stares by your employees. Open-ended questions like this are overwhelming, so employees try to find quick answers that don’t really address the problem. They don’t…
The Rise of CEOs As Social Activists
Knowledge at Wharton
CEOs are stepping forward to confront public policy issues that often extend beyond their core business, in part at the urging of their employees, write Caroline Kaeb and David Scheffer in this opinion piece. Kaeb is co-chair of the Business and Human Rights Pillar and a senior fellow of the…
Small Manufacturers, Here’s Your Value Proposition
Jennifer Rosa
It takes more than a flashy website and clever promotional emails to compete in the manufacturing marketing arena. Chances are, your larger competitors are pitching similar products and services to the same client base. Your company’s industrial solution may be to offer state-of-the-art features at…
Introducing the AIAG-VDA DFMEA
Chad Kymal, Gregory F. Gruska
During the early 1980s, GM, Ford, and Chrysler established the Automotive Industry Action Group (AIAG), a not-for-profit organization with the mission “To improve its members’ competitiveness through a cooperative effort of North American vehicle manufacturers and their suppliers.” In the late…
Are Smartphones the Building Blocks of Industry 4.0?
Isaac Maw
How often do you check your phone at work? Maybe you’re reading this article on it right now (Don’t worry; we won’t tell.). Smartphones were a revolution for workplace distractions, but they can also be tools for productivity. I recently attended the IBM Watson IoT Exchange event in Orlando,…
Increase Profitability With Six Degrees of Freedom
Ryan E. Day
Midwest Metrology Solutions (MMS) is a company in Indiana that provides onsite precision measurement services using state-of-the-art metrology equipment and software. With an extensive knowledge of geometric dimensioning and tolerancing (GD&T), a primary focus on quality, and a proven track…
Digital Business: Three Core Concepts Exploded
Annet Aris
Even tedious jobs like cleaning out archives can sometimes lead to great insights. Sifting through my old files recently, I was pleasantly surprised to find a treasure trove of old memories and forgotten facts. Among these papers were notebooks from my engineering studies; I realized that I no…
Moving to Secure Industry 4.0
Jody Muelaner
Whether we like it or not, manufacturing is becoming digitized and connected. Industry increasingly connects production machinery with internet of things (IoT) devices, gathers multiple real-time sensor information into large datasets, and harnesses machine learning to make data-driven decisions.…
Driving B2B Digital Transformation With a Customer Focus
David Dubois
Faced with a growing range of tech solutions in marketing, from AI to big data to blockchain, business-to-business (B2B) companies too often choose the status quo. Recent evidence suggests the divide between success and failure is not about how much companies spend, but how well they integrate…
Next Generation Quality
Nicole Radziwill
As early as 2015, McKinsey’s “Digital America” report projected that adoption of Industry 4.0 technologies in manufacturing alone was expected to increase domestic GDP by more than $2 trillion by 2025. This estimate, developed from expectations surrounding productivity enhancements, waste reduction…
How Firms Can Nurture Internal Thought Leaders
Vip Vyas, Diego Nannicini
Is your enterprise dominated by passive thinking and prescribed routines? Or is it one that generates fresh thinking and unlocks insights into the future? The viral popularity of TED Talks—with more than a billion views to date—highlights the innate hunger we have for discovering breakthrough…
Control Charts and Capability Analysis
Ryan E. Day
Current business conversation often focuses on data and big data. Data are the raw information from which statistics are created and provide an interpretation and summary of data. Statistics make it possible to analyze real-world business problems and measure key performance indicators that enable…
What Is Total Productive Maintenance?
Jesse Allred
Lean manufacturing is a philosophy focused on maximizing productivity and eliminating waste while creating a quality product. One of the most powerful strategies in the lean toolbox is total productive maintenance (TPM), a system targeting continuous improvement through a holistic approach to…
Four Tips for Accessing Business Standards
Ryan E. Day
In the article, “ANSI’s Role in the Wide World of Standards,” (Quality Digest, March 12, 2019), we looked at where standards originate and how companies are involved in developing them. In this article, we’ll outline four points that can help your organization integrate standards into your…
Risk Management in Lean Manufacturing
Kevin Price
In the world of risk management, maintenance of mission-critical equipment drives priorities and budgets. It is the ultimate test of proactive maintenance and smart decision making. Managing assets that “cannot be allowed to fail” is more than an emotionally charged mandate that forces managers…

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