All Features
Ethan Lee
‘Imposter Syndrome” is a term coined in the late 1970s from research carried out by Pauline R. Clance and Suzanne A. Imes. Their research showed that many high-achieving women believed they were not intelligent enough and were being over-evaluated by others. Imposter Syndrome has therefore come to…
Ray Hein
The manufacturing industry is at a make-or-break point. An underqualified workforce coupled with a disruptive pandemic has made it difficult for companies to attract top talent. Manufacturers are having trouble filling open roles with employees who possess necessary skills to carry out the desired…
Gleb Tsipursky
‘I would bet 10 percent or more of our remote staff, especially programmers, are working two remote jobs! We need to stop this before it escalates and get everyone back to the office.”
Thus spoke the chair of the board of a Fortune 1000 tech company when I met with the board to help them figure…
Erika James
Crises are leadership litmus tests—make-or-break challenges, such as the Covid-19 pandemic—that are often unique and random, appearing out of nowhere with no clear road map. Many of those who prevail understand that crises are inevitable and seek to learn the lessons of experience. They then…
Grace Stinson
Women have always been and continue to be a fundamental cog in the constantly grinding wheels of capitalism. But Bloomberg’s recent report on gender equality in the workplace shows there are still major gaps between the status of men and women in modern-day workforces.
Although half of the entry-…
ISO
The world of work connects employers, workers, governments, and regulators, but it has fundamentally changed since 2019. The upheaval caused by the pandemic, energy crisis, war, and the green transition have exposed and exacerbated fractures in the workplace, most often related to job status and…
Aaron Krol
As plastic pollution continues to mount, with growing risks to ecosystems and wildlife, manufacturers are beginning to make ambitious commitments to keep new plastics out of the environment. A growing number have signed onto the U.S. Plastics Pact, which pledges to make all plastic packaging…
Kate Zabriskie
‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”
“Maybe I’m just boring, but I don’t like surprises. They’re great one day and disappointing the next. I don’t need to be delighted. I…
Meredith Persily, Mark A. Clark
Having good relationships with colleagues is key to building a rewarding and effective work experience. Employees who are engaged with their co-workers, such as reporting “a best friend at work” in Gallup’s well-regarded survey, are more likely to be productive, stay with their organization, and…
Michael Platt
It’s a perfect storm. Just as senior leaders have become overwhelmed with demands and crises too numerous and powerful for any one person, a new study from Korn Ferry and Harvard finds that the majority of teams—so vital to business success—are ineffective. Efforts to improve them, centering on “…
Greg Kihlström
Customer loyalty and lifetime value are highly prized in today’s competitive environment. Smart businesses know that a major point of competitive advantage (or failure) can be the type of customer experience they provide.
The need to balance what customers want with what the business needs to…
Angie Basiouny
Managers who want to keep employees from quitting should consider reordering work tasks, according to a new paper co-authored by Wharton management professor Maurice Schweitzer.
In the largest field study of its kind, Schweitzer and his colleagues found that people are far more likely to quit when…
Tom Taormina
The quality profession has been evolving since the Industrial Revolution. I’ve lived part of this journey since the 1970s and have experienced its effect. ASQ and other organizations have continually pushed the envelope in creating training and certifications in the skill sets we’ve developed over…
When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists. That gave him a chance to catch up with Jon Beckstrand, CEO of MasterControl, a company which provides its quality management system to more than 1,000 clients, primarily in…
Matt Zajechowski
We spend about one-third of our waking hours at work. That’s often more time than we spend asleep or hanging out with our family and friends. It’s no wonder then that workplaces develop their own languages.
Workplace jargon can help streamline our jobs and bond us to our colleagues. But sometimes…
Etienne Nichols
In a highly regulated industry like medical technology, manufacturing processes must undergo either process verification or process validation to ensure they’re consistently producing the correct result. The question is, which one should you use?
Verification and validation are two different…
Phanish Puranam, Daniel A. Levinthal, Özgecan Koçak
Knowledge-intensive work is quite different from the physical manufacturing work that birthed the corporate hierarchies widely prevalent today. Consider the incompetent Pointy-Haired Boss in the Dilbert comic strip: He can’t lead through wisdom or better information, and he’s unable to control his…
Gleb Tsipursky
Shortly before the layoffs at Salesforce, Marc Benioff, co-founder and co-CEO of Salesforce, sent a companywide Slack message complaining about the low productivity of recent hires made during the pandemic and asked, “Are we not building tribal knowledge with new employees without an office culture…
Julie Davis
If you feel like there are fewer workers to be found these days, rest assured—you are correct. A decrease in the rate of births, declining since the 1970s, coupled with decreasing labor market participation, more job openings, a shortfall of immigrants, and a surge of retirements, is creating a…
Mike Figliuolo
You put a lot of time and energy into leading slackers, but you don’t get anything back in terms of results. Your job as a leader is to figure out what will motivate them to perform.
Slackers are in the lower left corner of the leadership matrix. They have the talent to get work done, but they…
Matt Fieldman
As 2022 came to a close, I was as amazed as I am every year by all the “___ of the Year” lists. It seems like every media outlet creates its own list of the year’s 10 best books, and then there’s the Sherwin-Williams Color of the Year, the Merriam-Webster Word of the Year, and so on.
This got me…
Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look into the cabinet below the sink revealed that the ball socket and lever had become loose, freeing the…
Jon Munnery
When choosing to spend money, customers will likely investigate the brand behind the name to get an idea of whom they’re building ties with as well as an impression of service quality. Customer reviews must point to a genuine interaction with the company to be valuable and influence purchasing…
Rick Gould
The World Economic Forum’s annual meeting last month saw the launch of new guidance to support the logistics industry on its journey to net-zero emissions. Davos attendees got a first glimpse into how companies can better understand and track their logistics emissions. Released by the Smart Freight…
Gleb Tsipursky
Disney’s CEO Bob Iger demanded on Jan. 9, 2023, that all employees return to the office for at least four days a week because “in a creative business like ours, nothing can replace the ability to connect, observe, and create with peers that comes from being physically together.” That’s similar to…