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All Features

Retailers Need to Embrace Technology to Survive
Dirk Dusharme @ Quality Digest
For most of 2021, roughly 4 percent of the retail workforce has quit every month; in June alone 632,000 workers quit their retail job. Even though retail workers are quitting at a record pace, more new stores are opening than expected and looking to hire new employees. So how can retail chains…
How Employees Can Become Better Organizational Citizens
Knowledge at Wharton
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve alone. The employees did their jobs well, but they didn’t seem to care much about taking care of each…
Five Critical Mistakes for Disruptive Innovators to Avoid
Karla Jo Helms
Disruptors are defined by several characteristics. They see beyond the existing status quo and challenge it by visualizing improvement and the outcome of that solution. Innovators do not provoke anger for its own sake, but they are not afraid to upset the competition or even potential allies. They…
If They’re Not Ready to Change Gears, Specialized Companies May Be Left in the Dust
Sachin Waiker
Know who invented the first digital camera? It was Kodak—or more accurately, an engineer at the historic camera company who conceived the technology and built a prototype in 1975. But corporate leadership had no interest in pursuing the idea, given the company’s dominant position in the market for…
Virtual Brainstorming Is an Innovation Advantage for Hybrid and Remote Teams
Gleb Tsipursky
Fear of losing their innovative edge pushes many leaders to reject hybrid and virtual work arrangements. Yet extensive research shows that hybrid and remote teams can gain an innovation advantage and out-compete in-person teams by adopting best practices for innovation, such as virtual…
How to Implement a Manufacturing Apprenticeship Program
Gregg Profozich
Apprenticeships have a proven track record of producing strong results for both employers and workers. Apprenticeship programs offer access to hundreds of occupations in high-growth and emerging industries, with an average annual starting salary of $72,000 for employees who complete a program and a…
Choosing the Right Technique for Failure Analysis
Bryan Christiansen
Learning from past failures is the best way to understand and prevent future equipment breakdowns. In practice, that learning process falls under the umbrella of failure analysis. These days, there are plenty of failure analysis techniques to choose from. They all come with a specific set of…
Making Effective Use of Outside Innovation
Felipe Monteiro
Bringing innovation inside an established firm, even one that has created novel ideas in the past, is not as simple as just purchasing bundled external knowledge and expecting it to work wonders at headquarters right away. Enel CEO Francesco Starace’s mandate was to create long-term sustainable…
Insights From the Field: Training Is More Than Onboarding
Kiley Becker
I was recently on a trip to visit a manufacturing facility for one of our clients. My connecting flight didn’t arrive on time, which delayed my arrival and put me on a tight schedule. When I got to the rental car agency, I saw more than 20 people waiting in line, and my heart sunk. “Should I call…
Redefining Hybrid Office Space to Boost Quality Employee Productivity
Gleb Tsipursky
How should organizations—including their quality departments—reshape office space to maximize productivity in the future of work? What will the new workspace—from the office to homes—look like in the future? We know it will be different. But to survive and thrive in the post-Covid world, you need…
Operational Readiness: The Precursor to Operational Excellence
Rich Tree
Following any tech transfer project, the subsequent startup of the manufacturing line is almost always full of challenges. The goal is to start up as soon as possible once the project is completed but also to achieve steady-state throughput as quickly as possible after the startup begins. This type…
Hexagon Robotic Control Software Accelerates Autonomous Quality Assurance for Industry 4.0
Hexagon Manufacturing Intelligence
Hexagon’s Manufacturing Intelligence division, which supplies smart manufacturing technologies to giants from Volkswagen to Boeing, has unveiled HxGN Robotic Automation, pioneering robotic programming and control software that enables nonspecialist quality professionals to program industrial robots…
More Companies Pledge ‘Net-Zero’ Emissions, But What Does That Really Mean?
Amrou Awaysheh
You’ll probably hear the term “net-zero emissions” a lot over the coming weeks as government leaders and CEOs under pressure talk about how they’ll reduce their countries’ or businesses’ impact on climate change. Amazon, for example, just announced that more than 200 companies have now joined The…
Beyond Mentoring: The 3 C’s—Coaches, Champions, and Cardinals
Jill Johnson
People who achieve career success often talk about having had a mentor who guided their career. Whether the mentoring relationship evolves naturally or is a planned relationship, it provides a sustained link between the two individuals. Everyone needs help learning new skills and imagining things…
Managing Ideas With Employee Engagement and Collaboration
Tad Haas
According to Forbes, employees whose voices are heard are nearly five times more likely to feel empowered to perform their best work. Every team leader must keep their employees engaged and motivated so that they can benefit from their expertise. They can achieve this by taking a holistic approach…
When Defining Strategy, Choose the Right Tools for the Job
Art Petty
Imagine you have the opportunity to serve as the proverbial fly on the wall for various organizations across different sectors to observe the process of strategy creation. When asked to share what you observed, I'm confident you will highlight a confusing morass of discussions, political debates,…
Best Return to Office Plan: A Team-Led Approach
Gleb Tsipursky
Surveys show that anywhere from two-thirds to three-quarters of all employers intend to have a hybrid workforce after the pandemic as part of their return to office plan. Employees would come in one to three days weekly to work on collaborative tasks with their teams. The rest of the time, they…
Should U.S. Companies Stop Relying on China?
Knowledge at Wharton
After more than a year of being pummeled by pandemic-related supply chain shortages, computer maker HP had some good news to report during its third-quarter earnings call last month. Revenue is up 7 percent over the prior-year period, even though it fell short of projections. The problem isn’t…
Six Mindsets to Help Your Team Reboot
Jason V. Barger
Did you know that 7.6 million people quit their jobs during the months of April and May of 2021? Reports of loneliness at work are as high as ever. Divorce rates are up 34 percent from last year. To say people have been a little stressed would be an understatement. Let’s dig a little deeper into…
What Employers Need to Give Their Remote Employees
Dirk Dusharme @ Quality Digest
Like it or not, work-from-home (WFH) is here to stay. This is not just a perk that employers might offer, but a requirement on which many employees, current and future, are demanding. According to several surveys, between 30 and 50 percent of employees surveyed said they would leave their jobs if…
Five Biggest Quality Management Mistakes in the Medical Device Industry
Sara Adams
At Greenlight Guru, we collectively have hundreds of years of experience in medical device quality management. We’ve all seen some great successes during our time in the industry—high-quality medical devices that improved the quality of life for countless people around the world. But we’ve also…
How the Crisis in Container Ships Could Ruin Christmas
Stavros Karamperidis
Ningbo-Zhousan may not exactly be a household name, but find something in your house made in China, and it’s quite likely it was delivered from there. Ningbo-Zhousan, which overlooks the East China Sea some 200 km south of Shanghai, is China’s second-busiest port, handling the equivalent of some 29…
Apprenticeships and Workforce Development Programs Are Having a Moment
Torsten Schimanski
The manufacturing skills gap has been a topic of discussion for several years. According to a 2021 Deloitte study, it is estimated that by 2030, there will be 2.1 million manufacturing jobs that will need to be filled. Finding employees who are trained, skilled workers is becoming more critical in…
How to Use ISO 9004 to Improve Your Manufacturing Operation
Eliot Dratch
The International Organization for Standardization (ISO) is an independent, nongovernmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. As technology continues to rapidly develop, new standards are drafted and…
Davis Tech Trains Blind Students in CNC Machining
Sana Kazilbash
Davis Technical College, a community college in Utah, is offering the United State’s first-ever CNC machining training course for blind students. The institute’s pilot course, CNC Enhanced, was completed in fall 2020 by three visually impaired students—who proved so successful that they are now…

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