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Build Customer Loyalty by Mining Social Media
James Wells
The ISO 9001 standard talks about the relationship between the company and the customer in a couple of places. First is management’s responsibility to make sure that customers’ needs are a top consideration, and that their requirements are met. Then that customer satisfaction is improving, and…
Lean Lessons From Covid
Bruce Hamilton
You may recognize the following quote from Friedrich Nietzsche, or more recently from Kelly Clarkson: “What doesn’t kill you makes you stronger.” I’ve thought about this often during the last 22 months in context of the horrible pandemic and, more parochially, in relation to the efforts of many…
Webinar: Understanding Multitooth Gear Contact Modeling
Dimensional Control Systems DCS
(Dimensional Control Systems: Troy, Michigan) -- Dimensional Control Systems (DCS) is hosting a webinar to showcase a digital twin gear model and the results from simulation that provide insight into the design and allow for operational optimization and reductions in tooling changes. The webinar…
Autonomous Mobile Robots Meets Simulation Software
Quality Digest
(Seegrid: Pittsburgh, PA) -- Seegrid Corporation, the leader in autonomous mobile robots (AMRs) for material handling, and Applied Intuition, a best-in-class simulation and software tools provider for autonomous vehicle development, announces an agreement to collaborate on creating 3D virtual…
Virtual Co-working for Hybrid and Remote Teams
Gleb Tsipursky
Are you worried that having hybrid and, especially, full-time remote employees will undermine employee on-the-job learning, integration into company culture, and intra- and inter-team collaboration? This issue recurrently came up with organizations that I guided in developing strategies for…
Four AI Trends That Will Impact Manufacturing in 2022
Artem Kroupenev
The manufacturing industry was thrown into the spotlight early in the pandemic as consumers rushed to stores, panic-buying everything from canned goods to water bottles. Since then, the industry has had more than its fair share of challenges, including the critical ramp-up of vaccine and…
Quality 2022: Two Big Changes Ahead
Jeff Dewar
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are justifiably concerned about their future and career choice. Here’s my take on the future of quality: It…
Happy 40th, QD!
Mike Richman
It’s hard to fathom that Quality Digest, a little Northern California media company respected by all and beloved by many, turned 40 in November 2021. For a human being, 40 may be the new 30, but it’s still just creeping up on middle age. For a small business, on the other hand, 40 years is…
You Can’t Improve a Process If You Can’t Measure It
Dirk Dusharme @ Quality Digest
No matter which quality management methodology, technique, or fad du jour you chose during the past 40 years, from quality circles to TQM to Six Sigma, all had one thing in common: data. In manufacturing this eventually meant measurement data. Whether it was dimensional, time, temperature,…
A 40-Year-Old Bone of Contention
Ryan E. Day
Quality Digest (QD) was born 40 years ago. Birthed as Quality Circle Institute (QCI), the organization was conceived as a consultancy focused on bringing the success of quality control circles at Lockheed to organizations that were beginning to awaken to the importance of employee involvement in…
The Ghost of Quality Future
Anthony D. Burns
I’m a chemical engineer. The fundamentals of the chemical engineering profession were laid down 150 years ago by Osborne Reynolds. Although chemical engineering has seen many advances, such as digital process control and evolutionary process optimization, every engineer understands and uses Reynold…
Three Surprising Ways Marketing Can Solve Manufacturers’ 2022 Challenges
Dennis Bailen, Bob Sherlock
Manufacturing businesses small and large have had their hands full with the fallout of the pandemic, and although it seems the worst of the crisis is now behind us, companies will continue to grapple with how to keep both customers and employees on board despite supply chain issues, intense…
After a Global Pandemic, Are Fully Remote QMS Audits Truly Effective?
Steven Severt
Although ISO 19011—“Guidelines for auditing management systems” has included language about remote quality management system (QMS) auditing since the 2018 revision, this became a reality for many of us in March 2020 with the onset of Covid-19 and the mass lockdowns that ensued. Many of us have been…
Georgia Tech Wins Commerce Dept. Grant to Develop AI Manufacturing Economic Corridor
Georgia Tech News Center
The Georgia Institute of Technology was awarded a grant from the U.S. Department of Commerce’s Economic Development Administration (EDA) as part of its $1 billion Build Back Better Regional Challenge. Georgia Tech is one of 60 entities to be awarded funding to assist communities nationwide in their…
Sneezes, Rain Clouds, and Ink Jets
NIST
Sneezes, rain clouds, and ink-jet printers: They all produce or contain liquid droplets so tiny it would take several billion of them to fill a liter bottle. Measuring the volume, motion, and contents of microscopic droplets is important for studying how airborne viruses spread (including those…
Argon Medical Devices Inc. Acquires Matrex Mold and Tool Inc.
Quality Digest
(Argon: Frisco, TX) -- Argon Medical Devices Inc., a leading manufacturer of medical devices for interventional procedures, announces the acquisition of Wisconsin-based Matrex Mold and Tool Inc., a custom mold manufacturer for plastic injection molding. Matrex produces metal injection production…
The Art of Skepticism in a Data-Driven World
Paul Laughlin
The latest book I'm reviewing is about data and critical thinking, and it often makes you laugh. Alongside Moonwalking With Einstein (Penguin, 2011), it’s in the traditional Penguin paperback size and ideal to take with you anywhere. It’s so enjoyable you'll want to complete it ASAP. The writing…
The Pursuit of Purpose May Be Harming Your Organization
Winnie Jiang
In what has become the most watched commencement speech ever, Steve Jobs had this advice for the class of 2005 at Stanford University: “The only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do.” Inspiring words from the…
Digital-First Supply Chains Are Critical
Jason Tham
It’s common to hear about how the Covid-19 pandemic has disrupted supply chain operations. Supply chain leaders are navigating one of the most difficult periods in recent history, and it’s impossible to foretell an end to global disruptions. What many don’t realize, however, is that the pandemic…
Smashed Cars, Burnt Trees, Soggy Insulation
Sybil Derrible, Juyeong Choi, Nazli Yesiller
Communities across the U.S. Southeast and Midwest are assessing damage from the deadly and widespread tornado outbreak on Dec. 10–11, 2021. It’s clear that the cleanups will take months and possibly years. Dealing with enormous quantities of debris and waste materials is one of the most…
Hexagon Manufacturing Intelligence Carrying Torch for DED Additive Manufacturing
Hexagon Manufacturing Intelligence
(Hexagon: Formnext, Frankfurt am Main) -- Hexagon’s Manufacturing Intelligence division has revealed new developments that advance the application of directed energy deposition (DED) technologies to industrial applications, including collaborations with printer manufacturers pro-beam, Sciaky, DM3D…
Michigan Metrology Offers Roughness, Texture, and Tribology Short Course
(Michigan Metrology: Livonia, MI) -- Registration is now open for a Surface Roughness, Texture, and Tribology short course hosted by Michigan Metrology in Livonia, Michigan, May 8–9, 2024. The two-day class offers a unique opportunity to learn the fundamentals of surface roughness, friction, and…
Three Steps to Reduce Complexity in Product Configurations
Henrik Hulgaard
As customer demands for more customization and choice increase, the complexity of products and associated product design, manufacturing, and sales processes also increase. Product life cycles are also getting shorter, requiring a constant flow of new products with high-value features and…
Here’s the Real Difference Between Amateurs and Professionals
The Un-Comfort Zone With Robert Wilson
During the past decade, I’ve seen several dozen variations of the following urban legend posted online: A large oceangoing ship stalled at sea when its engine broke down. None of the shipboard maintenance crew could repair it, so the shipping company helicoptered a consultant out to the stranded…
Rochester Electronics Receives IATF-16949 Letter of Conformance
Quality Digest
(Rochester Electronics: Newburyport, MA) -- Rochester Electronics announces it has earned a letter of conformance, confirming its quality management system (QMS) complies with the requirements of the standard IATF 16949:2016, which defines the requirements of a quality management system for…

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