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Event: World’s Best Performing Organizations Will Receive Awards
(APQO: Chicago) -- Asia Pacific Quality Organization (APQO) recently announced the World Class Award winners of the International Asia Pacific Quality Awards. The awards will be presented at the 16th APQO/International Conference on Quality in Kathmandu, Nepal, Sept. 18–20. “We are pleased…
Product News: Software Helps States Cut Costs, Time to Report Data Publicly
Agency for Healthcare Research and Quality AHRQ
(AHRQ: Rockville, Maryland) -- The Department of Health & Human Services’ (HHS) Agency for Healthcare Research and Quality (AHRQ) recently unveiled MONAHRQ—My Own Network Powered by AHRQ—a free, Microsoft Windows-based software application that significantly reduces the cost and time a state,…
Book: Lean Health Care to Cure U.S. Health Care Delivery Waste, Errors
Lean Enterprise Institute
(LEI: Cambridge, MA) -- Despite expensive increases in the cost of U.S. health care, Americans too often get mediocre results—or worse. National studies show that 15 million incidents of medical harm—e.g., drug errors, wrong-side surgeries, or infections—occur in the United States annually.…
Use Innovation Tools to Make Transactional Lean Improvements
Value stream or other lean analysis helps identify the main obstacles to  flow in a process. Improvement projects using lean tools in a transactional environment (i.e., office) are often confronted with the following problem: Lean teams lack a methodology to consistently problem-solve how to…
Study: For the First Time, U.S. Autos Beat Imports in Initial Quality
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Domestic auto brands, as a whole, have demonstrated higher initial quality than import brands for the first time, according to J.D. Power and Associates’ recently released 2010 U.S. Initial Quality Study (IQS). The study has been conducted…
Study: For the First Time, U.S. Autos Beat Imports in Initial Quality
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- Domestic auto brands, as a whole, have demonstrated higher initial quality than import brands for the first time, according to J.D. Power and Associates’ recently released 2010 U.S. Initial Quality Study (IQS). The study has been conducted…
Event: Hazardous Substances Process Management Lead Assessor
BQPM
(BQPM: Newark, CA) -- Are you searching for a practical and effective approach to the European Union directive, Restriction of Hazardous Substances (RoHS), on restricting the use of certain hazardous substances in electrical or electronic equipment? Learn how to maximize your return on investment…
TÜV SÜD Increases Consumer Goods, Retail Certification Test Activities
TÜV SÜD America
(TÜV SÜD America: Plymouth, MI) -- TÜV SÜD America Inc. is offering added investment and increased engineering expertise through certification of playground equipment and surfacing for the International Play Equipment Manufacturers Association (IPEMA), bunk beds, safety eyewear, sports equipment,…
3-D Scanning Helps Kimberly-Clark Save $500,000
Laser Design Inc.
Kimberly-Clark and its well-known global brands are indispensable parts of life for people in more than 150 countries. Every day, 1.3 billion people—nearly a quarter of the world’s population—trust Kimberly-Clark brands (e.g., Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend) and the solutions…
Product News: X-Ray Diffraction Instrument Features 3-D Detection System
(PANalytical: Almelo, the Netherlands) -- Global X-ray analytical instrument manufacturer, PANalytical, has changed the game in multipurpose X-ray diffraction (XRD) with the launch of its Empyrean high-performance diffractometer. Every major element of Empyrean is new: the X-ray source, the state-…
Product News: Data Analysis Tool from Quantum Associates
(Quantum Associates: Northbrook, IL) -- Quantum Associates Inc. has developed its new data analysis tool because they discovered that during their work with service and manufacturing organizations, data are often collected for the sake of collecting data and cannot be put into a format to make…
Event: How to Maintain Environmental Sustainability in a Global Market
TÜVRheinland
(TÜVRheinland: Carlsbad, CA and Newtown, CT) --  As the European Union considers recasting the EU Directive for the restriction of hazardous substances (RoHS), global businesses look for ways to comply with a constantly greening market. TÜVRheinland, a global provider of global market access,…
Simpson’s Paradox and How to Avoid Its Effects
Smita Skrivanek
In the January 2010 issue of MoreNews, we discussed “Simpson’s Paradox,” a well-known phenomenon that can distort causal relationships in data sets in the presence of a confounder or covariate. In this article, we will talk about some practical ways to guard against becoming the victim of this…
Event: Building a Quality Measurement System That Works
Institute for Healthcare Improvement IHI
(IHI: Cambridge, MA) -- Having a dashboard that easily and clearly displays information about your performance measures can help your hospital know if it is progressing toward its goals. To help you create a practical framework for developing and evaluating a dashboard of key measures, the…
Savvy Compliance Strategy Part II—Checking Compliance
Sal Lucido
In Part I, “Savvy Compliance Strategy Can Improve GMP,” we took a high-level look at a process for automating regulatory compliance management. The closed-loop process starts with documenting your processes, followed by monitoring or checking that the processes are being followed. Next, you…
Know the Process Before Altering Its Specifications
Steven Ouellette
So I thought I was done with measurement system analysis after my last column, but I just finished reading Don Wheeler’s June 1 column, “Is the Part in Spec?” and the first thing I thought was, “Well, that was… complicated and ultimately unhelpful in answering the article’s title question.” I like…
Book: New Edition of ISO 9001 for Small Businesses Available
ISO
(ISO: Geneva) -- A new edition of the successful handbook, ISO 9001 for Small Businesses – What to do: Advice from ISO/TC 176, has just been jointly published by the International Organization for Standardization (ISO) and the International Trade Centre (ITC). The handbook has been updated to take…
Product News: Rigid Hawkeye Video Boroscope
Gradient Lens Corp.
(Gradient Lens Corp.: Rochester, NY) -- The new Hawkeye Rigid Video Borescopes offer the convenience and image quality of video built right into every scope. This new line of direct-to-video borescopes has integrated charge-coupled device (CCD) cameras built into each of 18 models of Hawkeye Pro…
Event: The 6th Annual Shingo Prize Northeast Conference
GBMP
(GBMP Inc.: Boston) -- “Easier, Better, Faster, Cheaper: How Do We Improve?” is the theme of the sixth annual Northeast Shingo Prize Conference, which will take place Oct. 19–20 at the Rhode Island Convention Center in Providence, Rhode Island. The Northeast conference will emphasize the value…
Product News: Universal Materials Testing Equipment from Instron
Instron
(Instron: Norwood, MA) -- Instron announces its new line of universal materials testing equipment. The 5900 Series offers exceptional performance packaged in innovative frames, designed with enhancements that deliver superior accuracy and reliability, improved ergonomics, and an enhanced overall…
Product News: Solution for Preventing Major Product Recalls
The Modal Shop
(The Modal Shop: Cincinnati) -- Major parts recalls cost a company more than just money. A damaged reputation can be a large, long-term loss, negatively affecting sales for years to come—especially if the recalled parts are safety-critical. Avoiding major recalls can be done simply, quickly, and…
Event: Symposium Explores the Effect of New Food Safety Regulations
Pilgrim Quality Solutions
(Pilgrim Software: Tampa, FL) -- New food safety regulations moving through the U.S. Congress, combined with the Global Food Safety Initiative (GFSI), demand greater safety management by food processors. At the 2010 Institute of Food Technologists Annual Meeting, Symposium 171, “The Operational…
Testing the Potential for Laser Scanners on Mars
Pointools Ltd.
(Pointools: London) -- Software from Pointools is being used to create 3-D walk-through models to explore the viability of laser scanning on the moon and Mars. Researchers from Navajo Technical College, together with representatives from NASA and New Mexico Tech, laser scanned a volcanic formation…
Fulfillment: You’ll Know When You’ve Arrived
The Un-Comfort Zone With Robert Wilson
During the 1996 Summer Olympics, I saw a young athlete with his brand-new silver medal around his neck and a massive smile on his face. He was so thrilled with his achievement that he was mixing and mingling with everyone he met on the sidewalk. Perfect strangers were shaking his hand, slapping…
Command-and-Control Disasters
Tripp Babbitt
The worst man-made environmental disaster in history is a tough pill to swallow for everyone, but especially for those responsible for it. Overnight, BP’s name and reputation has turned from a respected energy company with a predictable dividend to the company that should not be named…

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