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Reading Lean Math
Lean Math With Mark Hamel
Honestly, the last bit of formal and substantive math that I worked with was back in college. Many, many years ago, I received a B.S. in mathematics, but other than the diploma, there is little physical—or intellectual!—evidence that would support this reality. My former classmates might say the…
Transformation Through Conversation
Quality Transformation With David Schwinn
When I realized that this year’s Chair Academy International Leadership Conference would focus on sustainability through leadership, I immodestly thought I had something to offer. The folks at the Chair Academy apparently agreed. I argued that if we want our educational institutions to model…
Making Measurement Pay Off
FARO
A family-owned business from the start, G5 Outdoors really began in 1966, when Louis Grace Sr. founded Grace Engineering in Memphis, Michigan. It’s vision statement is “Precision products through innovative manufacturing.” Over the years, the company has grown and become known for developing…
Effective Complaint Management Can Transform Business
Richard DeRisio
Editor’s note: Quality Digest will host Richard DeRisio’s webinar, “Effective Strategies for Complaint Handling” on April 16, 2013, at 2 p.m. Eastern. Register here. DeRisio will also be a guest on Quality Digest Live on Friday, April 12, 2013, at 11 a.m. Pacific. FDA’s regulation for “complaint…
February U.S. Manufacturing Technology Orders Up 5.7% from January
Association For Manufacturing Technology AMT
February U.S. manufacturing technology orders totaled $385.89 million according to AMT—The Association for Manufacturing Technology. This total, as reported by companies participating in the United States Manufacturing Technology Orders (USMTO) program, was up 5.7 percent from January but down 10.…
Off to the Milky Way
Davis Balestracci
I received the following note from a physician who is very interested in improvement: “I am not sure I understand what a process behavior chart and a moving range chart do to the discussion, and what do the colored lines represent? aka ‘Still confused.’” His comment was in response to my column…
To PMP or Not to PMP—That Is the Question
Michelle LaBrosse
Should I get my project management professional (PMP) certification now, or should I wait until I have more time to study? What if I study and I don’t pass, and waste all that time for nothing? Will having it actually help my career, or will there be no change? These are the questions that run…
Webinar Series Will Demonstrate InspectionXpert and Verisurf Quality Inspection and Documentation
InspectionXpert
(InspectionXpert: Apex, NC) -- InspectionXpert Corp. and Verisurf, Inc. have scheduled two webinars in April that will introduce the efficiencies gained with their integrated solution for quality inspection departments that are struggling with ways to automate inspection and documentation processes…
Six Sigma: Hero or Zero?
Ryan E. Day
Before writing and editing I kept the lights on and the bulldog fed by building things. I spent three decades in manufacturing. Alarm systems, hang gliders, moulding products, and motorhomes have my fingerprints all over them. Building the highest-quality product possible was an absolute top…
Recipe for Food Supply-Chain Security
Ryan E. Day
When discussing supply-chain security, what could be more important than the security of our food supply? In view of the fact that we die if we don't eat, I'd say food supply-chain security ranks very high indeed. Unfortunately, the food supply system that has developed across much of the world…
Statistics for the Rest of Us
Matthew Barsalou
Thursday, March 28, 2013, was not a good day for the field of quality. On that day we quality practitioners lost the great statistician George E. P. Box, who died at age 93. I’m not a statistician; however, as a quality professional, I am somebody who needs to use statistics for practical, real-…
Living in a Material World
MIT News
A new report by researchers at MIT and elsewhere finds that the global manufacturing sector has made great strides in energy efficiency: The manufacturing of materials such as steel, cement, paper, and aluminum has become increasingly streamlined, requiring far less energy than when these…
Three Reasons Why Closed-Loop Quality Management Strategies Fail
Mike Roberts
For years, executives have tried to create closed-loop environments where processes and data in each stage of the value chain benefit from cross-functional communication and collaboration. And for a number of reasons, this has proven difficult. Over time, the rising complexity of products and…
The Risks in Root Cause Analysis
John Flaig
What’s wrong with root cause analysis? Let’s begin with the name, which is singular. It implies that there is only one root cause, when in reality most problems are usually caused by a complex combination of several factors, some of which are more significant than others. To appreciate this point…
D-Day: The Decision-Making Dilemma
Umberto Tunesi
In a world that every day becomes more and more volatile, uncertain, complex, controversial, and ambiguous, making any decision whatsoever is no light task. We are told that long before Julius Caesar said, “Alea jacta est,” (“The die is cast”) or Hamlet, “To be or not to be,” our forefathers used…
Great Presidents Revisited
Jim Frost
Recently, Patrick Runkel wrote about using regression models to explain how historians ranked the U.S. presidents. Given that I both love regression and have written about using regression to predict U.S. presidential elections, I wanted to take Runkel up on his challenge to improve on his model…
Do You Sanction Incompetence?
Jack Dunigan
Twenty six! Twenty six employees came… and went. They didn’t quit. I let them go. Most quietly, some not so quietly, but they left. It took some time as I hired, fired, gleaned, and screened until eventually I assembled a crew that could think, plan, and work without constant direction from me.…
Skilled Workforce Shortage? Do Something About It
Ryan E. Day
We’ve been hearing complaints of a lack of skilled workers for quite some time now. It’s even gotten to the point of controversy. Lack of skilled workers or lack of incentive? Those companies adversely affected by this skills gap are slowly but surely separating themselves into two camps: the…
The Similarities Between Offshoring and Telecommuting
Story update 4/12/2013: We had inadvertently listed Steven Vaughn as the author. The author is actually AJ Sweatt, as shown. Recently, both Yahoo! and Best Buy have been, in turns, vilified and congratulated for reversing their policies on home commuting. The passions run deep. Home-commuting…
New 3D Display Could Let Phones and Tablets Produce Holograms
MIT News
A new kind of 3D display developed at HP Labs plays hologram-like videos without the need for any moving parts or glasses. Videos displayed on the HP system hover above the screen. Viewers can walk around the display and experience an image or video from as many 200 different viewpoints—like…
Light May Recast Copper as Chemical Industry ‘Holy Grail’
University of Michigan
Wouldn’t it be convenient if you could reverse the rusting of your car by shining a bright light on it? It turns out that this concept works for undoing oxidation on copper nanoparticles, and it could lead to an environmentally friendly production process for an important industrial chemical,…
Efficiency Is Not Productivity
Mark R. Hamel
Many folks use the terms “efficiency” and “productivity” interchangeably. They are not interchangeable. They are not equivalent. Heck, they’re not even synonyms—even though Thesaurus.com thinks so. Technically, productivity is a ratio of (good) outputs to inputs; efficiency is the ratio of actual…
Turning Tools Into Co-Workers
Georgia Institute of Technology
A dancing robot is nothing new. A quick search on YouTube will yield videos of robots dancing to Michael Jackson’s “Thriller,” “Gangnam Style,” the “Macarena,” and more. But instead of programming a robot to copy an existing dance, Amy LaViers, a Ph.D. candidate in electrical and computer…
How Did Prehistoric Animals Do What They Did?
Neil McLeod
Nowadays we’re all used to seeing blockbuster feature films that use computer graphics and animation technologies to portray imaginary creatures or re-creations of prehistoric animals in their “natural” habitat. On the face of it, the 3D digital modeling and animation work performed by Bill…
Lean Avoidance
Bruce Hamilton
I went to the gym this morning, April 1, and the gym’s owner, sole employee, and pretty much everyone’s personal trainer, Howie, asked me the same question he asks me every time I see him: “What’s your weight?” “Stayed the same,” I said, but jokingly added, “Actually, I’m ahead of the game…

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