All Features
100 Customer Service Tips by Larry Williams
In sports, you will find athletes who mentally prepare themselves for competition. Politicians prep vigorously before big speeches, interviews, and debates. The same is true for entertainers, news anchors, teachers, community leaders, and others in business. Those who are committed to their craft…
Stewart Anderson
Imagine yourself seated in Avery Fisher Hall at Lincoln Center awaiting a concert by the New York Philharmonic. The orchestra’s musicians are on stage warming up, producing a cacophony of sound. The concertmaster raps his stand for the orchestra to tune to the principal oboist’s A. A few minutes…
Tripp Babbitt
Missed opportunities for improvement represent a 20–60 percent chunk carved out of the bottom line. Scores of programs and projects that claim improvement but never materialize in the financials are a travesty. The Wall Street Journal reports that more than 60 percent of improvement efforts fail.…
Minitab LLC
(Minitab: State College, PA) -- Swiss-based Metalor Technologies, a global leader in precious metals and advanced materials, is a supplier to electronics companies and manufacturers of medical and electrical equipment.
Metalor’s skill in creating reliable technology has earned the company a…
URAC
(URAC: Washington) -- URAC, a leading health care accreditation and education organization, has released revisions to three products within its suite of Pharmacy Quality Management Accreditation programs. These revisions are part of organization’s commitment to regular comprehensive review of its…
TÜV SÜD America
(TÜV SÜD: Peabody, MA) -- International safety standards and regulations are complex and constantly evolving. Leading global testing, auditing, and regulatory expert TÜV SÜD has launched a new webinar series to keep buyers, retailers, and importers in the textile, clothing, and footwear industry…
Purdue University MEP
(Purdue University MEP: Indiana) -- Purdue University’s Manufacturing Extension Partnership (MEP) Center will offer Six Sigma training programs around the state beginning in late January. MEP, a part of Purdue’s Technical Assistance Program, also offers Six Sigma on-site training, implementation,…
Micro-Measurements
(Micro-Measurements: Raleigh, NC) -- Vishay Precision Group Inc. (VPG) has announced its Micro-Measurements Division’s U.S. training session schedule for the first half of 2011. Held at the company’s facility in Raleigh, North Carolina, and other locations across the United States, three different…
3D Engineering Solutions
(3D Engineering Solutions: Cincinnati) — Cincinnati-based 3D Engineering Solutions (3DES), an engineering and metrology services provider, recently provided long-range laser scanning and 3-D laser mapping services for a Fortune 100 utility company delivering electric power to more than 5 million…
Berrett-Koehler
(Berrett-Koehler: San Francisco) -- The ASTD Leadership Handbook, edited by Elaine Biech and published by the American Society for Training & Development (ASTD) Press and Berrett-Koehler, provides a complete overview and practical strategies on a full range of leadership topics within its 33…
Bill Kalmar
As a retired citizen, I no longer have to make any New Year’s resolutions because changes to my lifestyle at this juncture could be injurious to my health, well-being, and mental acuity. So I’ve decided to make them for others in our society. I know you will understand; if not, just chalk it up to…
Donald J. Wheeler
Measurement error is ubiquitous. As a result, over the past 250 years, different areas of science and engineering have come up with many different ways to deal with the problem. One approach to the problem of measurement error was developed during the 1960s within General Motors. Throughout the…
Mike Martyn
The best indicator of successfully developing a continuous improvement culture is your ability to engage people. Because “engagement is all about participation,” according to communications consultant David Sibbet, it is critical that you create a way for people to consistently participate in…
Laser Design Inc.
(Laser Design Inc.: Minneapolis, MN) -- Laser Design Inc., a supplier of 3-D laser scanners for 25 years, announced that it is now reselling Renishaw metrology probes and machine tooling, professional “repair by exchange,” (RBE) and used equipment. Renishaw products lead the industrial metrology…
Calibrate Inc.
(Calibrate Inc.: Research Triangle Park, NC) -- Calibrate Inc., a leading provider of on-site and mail-in pipette calibration and repair services, announces the launch of its User Qualification Clinic program. The program is designed to meet client needs for staff training in pipetting technique…
American National Standards Institute ANSI
(ANSI: New York) -- As part of its ongoing commitment to strengthen America’s work force, the American National Standards Institute (ANSI) helped sponsor the U.S. Department of Education’s (DOE) Sustainability Education Summit, which was held September 20–21, 2010. The summit’s goal was to…
Buehler
(Buehler: Lake Bluff, IL) -- Buehler, a global manufacturer of scientific equipment and supplies for material preparation and analysis, has introduced its EcoMet 250/300 Pro grinder-polisher with AutoMet 250/300 power head.
New capabilities include the ability to store and recall 32 methods via…
RAND Corp.
Most Massachusetts physician groups are using results from a statewide patient survey to help improve patient experiences, but a significant number are not making use of the information or are making relatively limited efforts, according to a new RAND Corp. study.
Although physician…
Berrett-Koehler
(Berrett-Koehler: San Francisco) -- At last, an answer to the question that has bedeviled trainers for decades: How do you make the business case for training? Predictive evaluation enables you to effectively and accurately forecast training’s value to your company, measure against these…
BlueView Technologies
Tetra Tech, a global consulting and engineering firm, selected BlueView Technologies to provide detailed 3-D, multibeam scans of the outflow “draft” tubes of a hydroelectric dam in Washington to check for obstructions, scouring, and erosion. The outflow control doors were obscured and not…
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from expected resale value as a loyalty reason, according to the recently released J.D. Power and Associates…
J.D. Power and Associates
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from expected resale value as a loyalty reason, according to the recently released J.D. Power and Associates…
Bill Kalmar
Back in 1959, crooner Perry Como greeted us with the holiday song, "There’s No Place like Home for the Holidays." It became a highly anticipated tradition over the years to hear him sing these words:
“Oh, there’s no place like home for the holidays,
‘Cause no matter how far away you roam,
If…
EnerNOC
(EnerNOC Inc.: Boston) -- EnerNOC Inc., a provider of energy management applications for the smart grid, recently announced that it is partnering with a Virginia Tech research group to monitor energy usage data across multiple sites to study “lean” manufacturing strategies. The Wood Innovation…
Let’s face it: The business world is changing. Rapidly. While the object of the game is still to drive revenue, the methods have changed. Instead of a monolithic one-way interaction, business is now being conducted through constant and meaningful two-way conversations between organizations and…
