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Imagine an automobile owner who goes to the service desk at the dealership and reports a problem, describing the symptoms in detail to the customer service representative. If the service desk employee sees the same or similar symptoms in the dealer’s or manufacturer’s database, she knows what to…
Imagine an automobile owner who goes to the service desk at the dealership and reports a problem, describing the symptoms in detail to the customer service representative. If the service desk employee sees the same or similar symptoms in the dealer’s or manufacturer’s database, she knows what to…
Laurel Thoennes @ QD
Toyota Motor Corp. will approach its worldwide quality assurance efforts from the standpoint of customers, and by keeping in mind the need for strengthened global communication and for ensuring transparency, the newly formed Special Committee for Global Quality has decided on various improvement…
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(MetricStream Inc.: Palo Alto, CA) – AIB International, one of North America’s largest providers of third-party food safety audits, recently selected MetricStream, a provider of enterprisewide governance, risk, and compliance (GRC) solutions, for implementing an audit management system to automate…
European Chemicals Agency
(ECHA: Brussels, Belgium) -- Vice president Tajani and commissioner Potočnik are taking action to make progress toward the registration of chemicals and the management of substances of very high concern. Of particular importance, is the smooth implementation of the registration of high-volume…
Vision Engineering Ltd.
(Vision Engineering: England) -- The new Falcon 300, a powerful three-axis noncontact video measuring system, incorporates more than 50 years of proven optical experience.
Vision Engineering has packed massive technical capabilities into a compact, small footprint system, suitable for shop…
USPS
(USPS: Washington) -- When it comes to customer service, the U.S. Postal Service (USPS) doesn’t rest on its laurels, so it recently launched a new measurement system designed to better understand customers’ total experience doing business with USPS at every level of the organization.
The…
(Rapid News Communications Group: Chicago) -- Micro Manufacturing (MM) Live USA is a global showcase for everything to do with the mass manufacture of small to micro precision parts for all sectors of manufacturing, whether a company can make them to order or supply the machinery to mill, cut, or…
Georgia Institute of Technology
(Georgia Institute of Technology: Atlanta) -- By combining a new generation of piezoelectric nanogenerators with two types of nanowire sensors, researchers have created what are believed to be the first self-powered nanometer-scale sensing devices that draw power from the conversion of…
Jim Benson
Making mochi naturally in Ecotopia.
Noticing waste serves no purpose. Understanding it does. Whether we seek to manage waste or attempt to eliminate it entirely, we need to know how much of it exists and what form it takes—what is its volume, its shape,…
Olympus
(Olympus: Central Valley, PA) -- Olympus, a precision technology designer and provider of innovative solutions in medical and surgical products, life science imaging systems, industrial testing instruments, and cameras and audio products, recently announced the 2010 winners in the Olympus…
(PerkinElmer Inc.: Waltham, MA) -- PerkinElmer Inc., a global provider focused on the health and safety of people and the environment, recently announced that the company’s inductively coupled plasma-mass spectrometer (ICP-MS) technology can help ensure that traditional Chinese herbal medicines…
(George Products Co.: Middletown, DE) -- Industry leaders frustrated with high cost of inspection push for speed in the quality department without sacrificing accuracy or adding complexity. These days, equipment is only as good as the software that runs it. “Customers don’t want a collection of…
Fluke Corp.
(Fluke Corp. Everett, WA) -- Fluke Corp., a global provider of portable electronic test and measurement technology, recently announced the new Fluke 233/A Wireless Remote Display Automotive Digital Multimeter Kit, the industry’s first digital multimeter with a detachable wireless display, designed…
ASQ
(ASQ: Milwaukee) -- The American Society for Quality (ASQ) is now offering quality professionals lean certification, as part of the Society’s 17 certification programs. ASQ is the newest sponsor of the lean certification program along with the Society of Manufacturing Engineers (SME), the…
Paul Scicchitano
There’s an important tool for quality professionals that you may have overlooked in your effort to retain customers in this difficult economy. And unlike Six Sigma, ISO 9001 or 9004, lean, and total quality management (TQM), this tool won’t cost you anything.
“Imagine you are a customer. You’…
Wiley
(Wiley: Hoboken, NJ) -- Project management as a discipline grew out of the need during WWII for a system to manage the schedule, cost, and specifications of large projects. In recent decades the use of project management techniques in general business methods (planning, scheduling, and controlling…
Consider the most fundamental of measurements: the measurement of physical distances, as when we use feet and yards, or meters. Once upon a time, a foot must have been thought of as the size of, well, a human foot, without worrying whose foot exactly. These days, we are no longer satisfied with…
Mike Richman
If you’re like me, the point at which “work” most closely approximates “play” is when you get to fire up the right side of your brain and do some out-of-the-box thinking about new projects. What’s exciting, I find, is the opportunity to build something from scratch that has the potential to carry…
NIST
(NIST: Gaithersburg, MD) -- The Quest for Excellence XXII is bringing a passion for excellence, innovative practices, engaging conversations, and showcasing world-class results, dynamic leaders, and sustainability to all attendees on April 12–14 at the Hilton Washington in Washington D.C…
Jeff Liker
I recently spoke to an executive from a Canadian manufacturing company that supplies Toyota and has several years of experience implementing the Toyota Production System (TPS). He said his biggest disappointment was that their corporate culture still doesn’t support surfacing problems. People are…
Keithley Instruments Inc.
(Keithley Instruments: Cleveland) -- From the most basic applications to the very complex, there is one common element—the best possible measurements need to be made. Keithley’s Guide to Understanding Electrical Test & Measurement has been compiled to help you analyze your applications and the…
Cognex Corp.
(Cognex Corp.:Natick, MA) -- Cognex Corp. recently announced In-Sight Track & Trace, an add-on software package for Cognex In-Sight vision systems. In-Sight Track & Trace delivers a ready-to-deploy data capture and verification solution designed to help pharmaceutical and medical device…
Toyota Motor Sales
(Toyota: ERLANGER, KY) -– Toyota recently announced that it has formed a new North American Quality Task Force led by senior automobile manufacturing executive Steve St. Angelo, who is executive vice president of Toyota Motor Engineering and Manufacturing North America (TEMA). He will guide the…
Wiley
(John Wiley & Sons: Hoboken, NJ) -- Industrial Statistics: Practical Methods and Guidance for Improved Performance, by Anand M. Joglekar, guides readers through 10 practical statistical methods that have broad applications in many different industries for enhancing research, product design…
