All Features
CILS International
(Computer Imprintable Label Systems: West Sussex, UK) -- Computer Imprintable Label Systems (CILS), a manufacturer of high-performance label identification systems, has developed a durable, full-color printed, synthetic label range to replace expensive riveted metal data plates. These save time…
The Un-Comfort Zone With Robert Wilson
On a summer day in 1973, my 12-year-old sister was riding her horse on the quiet streets near our house. There was a little more traffic than usual as two cars came toward her from opposite directions. Cindy rode onto the well-tended lawn of a stately two-story house to get out of the way. While…
(Paul Scherrer Institute: Villigen, Switzerland) -- A novel nano-tomography method developed by a team of researchers from the Technische Universität München (TUM), the Paul Scherrer Institute (PSI), and the ETH Zurich opens the door to computed tomography (CT) examinations of minute structures at…
Rockwell Automation
(Rockwell Automation: Milwaukee) — Rockwell Automation has added 10 VMware Ready software products to its PlantPAx Process Automation System to help manufacturers leverage the benefits of virtualization. The VMware Ready software products from Rockwell Automation now include Rockwell Software…
Creaform Inc.
(Creaform: Lévis, Quebec) -- Creaform, developer and manufacturer of the Handyscan 3D line of self-positioning handheld 3-D laser scanners, the optical CMM MetraSCAN 3D scanner, and the HandyPROBE line of arm-free portable CMMs, has opened two international subsidiaries in Germany and India. In…
CEESI
(CEESI: Boulder, CO) -- Ultrasonic meter users will have the opportunity to expand their knowledge at the 2011 Ultrasonic Meter Measurement Training Series, scheduled for Feb. 15–25 at the Rasa Sentosa Resort in Singapore. The annual event will include a workshop and two training courses.
2011…
BSI
(BSI Americas: Reston, VA) -- In recognition of World Standards Day on Oct. 14, BSI Group, the world’s first national standards body, released a new documentary on accessibility titled, “Standards Make the World Accessible for All.” Debuting in Brussels at the European Commission’s World Standards…
Sciemetric Instruments Inc.
(Sciemetric Instruments: Ottawa, ON, Canada) -- Sciemetric Instruments Inc. announces the release of the latest version of QualityWorX, its proprietary analytical software which includes an improved web reporting interface that gives all users real-time access to centralized manufacturing data…
Berrett-Koehler
Emotion is the single greatest lever in building enduring relationships with customers—it’s what makes them not just purchase a product or service, but get excited about it. Leading companies do more than produce things that work better. They address their customers’ emotional needs—they make them…
NIST
(NIST: Gaithersburg, MD) -- Scientists at JILA and collaborators have demonstrated an improved laser-based “molecular fingerprinting” technique that picks out traces of key hydrogen-containing molecules and other molecules from a billion other particles in a gas in just 30 seconds or less—…
University of Michigan Health System
William Barsan, M.D., chair and director of the U-M Department of Emergency Medicine.
(University of Michigan: Ann Arbor, MI) -- Clinical trials in which participants are randomly assigned to different treatments by design are the cornerstone of clinical…
NIST
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) Hollings Manufacturing Extension Partnership (MEP) has awarded $9.1 million in cooperative agreements for 22 projects designed to enhance the productivity, technological performance, and global competitiveness of…
Akhilesh Gulati
Our country’s focus on cost-cutting led us to move manufacturing overseas and then outsource services. It has distracted us from adopting new technology and investing in innovation. Is this a serious mistake?
For many years, publications such as The Wall Street Journal, Business News, and…
100 Customer Service Tips by Larry Williams
A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say. Search out ways to take your verbal exchanges down a road that is paved with friendly…
Jon Miller
People can make plenty of mistakes when launching a lean enterprise transformation. Interestingly, many of these mistakes are similar if not identical to those made by entrepreneurs when starting a business. Perhaps these mistakes are generic enough to be widely applicable and not specific to lean…
Laurel Thoennes @ QD
(ASQ LI Section 303: Jericho, NY) -- The annual quality conference of the Long Island chapter of the American Society for Quality (ASQ) is being held at Gleeson Hall on the Farmingdale State College campus, Friday, Nov. 5, 7:30 a.m. to 4 p.m.
Speakers
• Lloyd Nelson, from the U.S. Dept. of…
Olympus
(Olympus: Hamburg, Germany) — Olympus has introduced advanced laser sharing and dual-port SIM scanning capabilities to its FluoView FV1000 confocal laser scanning and FluoView FV1000MPE multiphoton laser scanning microscopes. Providing effective and efficient methods of increasing flexibility,…
Raissa Carey
I come across countless articles, columns, and blogs about poor customer service daily. People can present their frustration and pitiful experiences in the most creative, peculiar, hilarious, and shocking ways. Most of them just want to vent, but others are determined to give their expert advice…
Riegl USA
Diamond DA42 MPP
(RIEGL Laser Measurement Systems: Horn, Austria) -- Airborne laser scanning is a rapid, highly ariegl-fig2ccurate, and efficient method of capturing 3-D data of large areas for various applications (e.g., city modeling, powerline…
American National Standards Institute ANSI
(ANSI: New York) -- Counterfeit merchandise has led to numerous risks for consumers worldwide, from significant health and safety concerns over counterfeit life-saving drugs, to flammable electrical devices, to tremendous financial loss for U.S. businesses, government, and individuals. With up to…
(Center for the Advancement of Engineering Education: Seattle) -- The U.S. higher education system is widely regarded as one of the world’s largest and most flexible. Despite this advantage, the country could be outpaced by others in producing innovative scientists and engineers. Recent reports by…
NIST
(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) has awarded a total of $50 million in grants to five institutions to support the construction of new scientific research facilities that will explore topics ranging from nanometer-scale electronics and “green”…
Leica Geosystems
(Leica Geosystems: Norcross, GA) -- Leica Geosystems firmware 2.0 adds powerful new capabilities to the Leica ScanStation C10, the industry’s popular 3-D laser scanner for as-built and topographic surveys.
Many users are pleased with the productivity and versatility of the fully integrated,…
NSF International
(NSF: Las Vegas) -- NSF International is developing a automotive aftermarket collision parts distributor certification program that will close the gap in the supply chain between part manufacturers and body shops. The Automotive Body Parts Association (ABPA) is working closely with NSF to identify…
Laurel Thoennes @ QD
The Performance Management Group (TPMG) is offering new live, e-learning courses through two certification and training programs: Lean Six Sigma Service Excellence and Performance Management.
Lean Six Sigma Service Excellence
Course: No. Online Live 21—Black Belt Certification—Nov. 1 and Dec.…
