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Content by Gleb Tsipursky
Normalcy Can Kill YouFrom Boeing’s 737 Max to PG&E wildfires, cognitive biases can lead to death and damage
Tue, 03/03/2020 - 12:03
Perhaps the worst quality failure of modern times is Boeing’s 737 Max disaster. Due to the grounding of its 737 Max airplane following two deadly crashes that killed 346 people, Boeing lost $5 billion in direct revenue by summer 2019. The overall…
The Danger of SWOT Analysis for Quality LeadersPride <em>and</em> rose-colored glasses goeth before destruction
Tue, 01/21/2020 - 12:03
In the context of our increasingly disrupted, globalizing, and multicultural world, quality leaders greatly appreciate the security and comfort of clear-cut strategic plans for the future. After all, following our in-the-moment intuitions frequently…
How to Prevent Project or Process Quality FailuresStrategies to assess and defeat mental blind spots and avoid disasters
Wed, 12/11/2019 - 12:02
When was the last time you as a quality professional saw a major failure in implementing decisions? What about in project or process management? Such disasters can have devastating consequences for high-flying careers and successful companies. Yet…
Got a Boss Who Denies Reality?A behavioral scientist’s guide to tactful truth-telling
Thu, 01/04/2018 - 12:02
When was the last time a colleague said something so ridiculous that it made your jaw drop? Perhaps a desk mate went into something political, claiming that George Bush is behind 9/11 or that Barack Obama is a Muslim from Kenya? Or maybe your boss…
Here’s Why Your Gut Instinct Is Wrong at WorkRelying on intuition in the workplace can lead to bias in hiring
Mon, 04/17/2017 - 12:02
Let’s say you’re interviewing a new applicant for a job, and you feel something is off. You can’t quite put your finger on it, but you’re a bit uncomfortable with this person. She says all the right things, her resume is great, she’d be a perfect…
Inside the Gen AI Workshops Sparking a Paradigm ShiftTurning knowledge into action and potential into performance
Thu, 08/28/2025 - 13:41
Imagine a bustling conference room, where employees are not just listening to lectures but actively experimenting with cutting-edge tools, tackling real-world challenges, and discovering new ways to revolutionize their workflows. That’s the…

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