Content by Mark Rosenthal

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Mark Rosenthal
Training Within Industry (TWI) job instruction is built around a four-step process titled “How to Instruct.” Steps two and three are the core of the process: • Present the operation • Try out...
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Mark Rosenthal
Sometimes I see people chasing their tails when trying to troubleshoot a process. This usually (though not always) follows a complaint or rejection of some kind. A few years ago I posted “Organize,...
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Mark Rosenthal
I was sitting in on a conversation between a continuous improvement manager and the operations manager the other day. The operations manager was asking for help developing good leader standard work...
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Mark Rosenthal
The idea of doing the little things consistently over time is a powerful one that we often overlook in our hurry to show a spectacular result this week. We don’t get results from the big action we...
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Mark Rosenthal
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I...
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Mark Rosenthal
During a TED talk, Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, talks about “How to turn a group of strangers into a team.” Although long-standing...
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Mark Rosenthal
A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument machine that produces in large batches. I’d like...
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Mark Rosenthal
Imagine a factory with a large monument machine. It takes several days to set up. When it does run, it runs very fast, much faster than you can actually use its output. Therefore, you take the excess...
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Mark Rosenthal
It was September 1901, in Dayton, Ohio, and Wilbur Wright was frustrated. The previous year, 1900, he had built and tested, with his brother Orville’s help, their first full-size glider. It was...
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Mark Rosenthal
One of my readers, Darren, commented with some great questions about the “Takt Time-Cycle Time” post on my blog. He wondered which system is more efficient, a fixed, rigid takt-based production...