Content by Gwendolyn Galsworth

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Gwendolyn Galsworth
Two of my articles (the first regarding standards, standardization, and standard work; and the second on visual standards) drew a lot of response. Readers were kind enough to share their...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Some mistakes managers make at the start of a visual conversion are serious and hard to repair. For example, when managers decide to commandeer the task of implementing the visual where—or simply...
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Gwendolyn Galsworth
More often than not, an effective implementation of operator-led visuality produces a 15- to 30-percent increase in productivity on the cell or departmental level, beginning with the implementation...
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Gwendolyn Galsworth
We have been examining motion and moving without working, the footprint of the invisible enemy: missing information. Added up, motion—in all its thousand and perverse forms—can steal 10 percent to 30...
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Gwendolyn Galsworth
For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide? The so-called “natural-born leader” is a mysterious (to some,...
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Gwendolyn Galsworth
Most people have a notion about the visual workplace that is much too small for themselves and their companies. They think of it as a series of point solutions that are helpful, even clever. Yet they...
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Gwendolyn Galsworth
Have you heard this? “Just because this department is a bit dingy—and it’s sometimes harder than heck to get the scoop on things—doesn’t mean it’s a bad place. Good work happens here. In fact, we’ve...
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Gwendolyn Galsworth
The world of work shares a single basic transaction, used millions of times a day: translating vital information into human behavior. But operationalizing this formula is not that simple. Workplace...
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Gwendolyn Galsworth
The six core questions you see below are a window to help us understand why we struggle at work. Why? Because the answers to them are missing! The remedy is to first notice that—to notice the...
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Gwendolyn Galsworth
It’s easy enough to make a visual device—or borrow an idea for one from something you saw in a book or at another workplace. Reproducing other people’s ideas (as long as you say thank you) is a...