Content by Davis Balestracci

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Davis Balestracci
In 2006 I was at a presentation by a world leader in quality (WLQ) who has been singing W. Edwards Deming’s praises since the late 1980s and even does the famous red bead experiment as part of some...
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Davis Balestracci
As statistical methods become more embedded in everyday organizational quality improvement efforts, I find that a key concept is often woefully misunderstood, if it is even taught at all. W. Edwards...
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Davis Balestracci
Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook. Literally right after I...
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Davis Balestracci
In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends. Reports often...
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Davis Balestracci
During recent visits to Twitter and LinkedIn, I’ve become increasingly shocked by the devolution of the posts to vacuous nonsense. I felt a Network moment of, “I’m mad as hell, and I’m not going to...
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Davis Balestracci
“People think that if you collect enormous amounts of data you are bound to get the right answer. You are not bound to get the right answer unless you are enormously smart.” —Bradley Efron There has...
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Davis Balestracci
I always enjoy my fellow columnist Arun Hariharan’s musings. He has worked in the field of quality for more than 30 years and, like me, has obtained reasonable results. But he has also made his share...
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Davis Balestracci
During the early 1990s, I was president of the Twin Cities Deming Forum. I had a wonderful board whose members were full of great ideas. One member, Doug Augustine, was a 71-year-old retired Lutheran...
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Davis Balestracci
Customer satisfaction surveys are all the rage these days. Healthcare has a couple of “800 pound gorilla” surveyors whose services (and nontrivial expense) have been pretty much forced upon it. In...
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Davis Balestracci
Because of a growing movement in the health insurance industry toward not reimbursing hospitals for any expenses caused by a system-acquired infection, one health system made efforts to improve its...