Paul Naysmith
A long time ago in a galaxy far, far away… well, 10 years ago in The Midlands of England, I was introduced to the “Hawthorne Effect.” I remember sitting in the Black Belt class being taught about...
Paul Naysmith
“If you can keep your head when all about you are losing theirs,” Rudyard Kipling begins in “If,” his beautifully written poem for his son. It’s a poem of advice and guidance for becoming a well-...
Paul Naysmith
It is the end of summer. The golden sun filters through clouds and reflects on a pond, a glimmering silver. Above me, Spanish moss hangs like a wizard’s beard from a giant oak stooping over me,...
Paul Naysmith
Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion...
Paul Naysmith
Story update 4/3/2013: The author replaced his earlier chart example with an explanation of how to set up an Xbar chart.
Unlike the difficult "third album," the one that is supposed to be a real...
Paul Naysmith
Seven Quality Tools of an Improvement Ninja, Part 1 The cause and effect diagram
Seven Quality Tools of an Improvement Ninja, Part 2 The check sheet
Seven Quality Tools of an Improvement Ninja, Part...
Paul Naysmith
If you haven't read part one of my Improvement Ninja series, don't worry. Unlike The Godfather Part II, you don't need to see the preceding installment to make sense of this article. I continue my...
Paul Naysmith
Writing articles for Quality Digest Daily has created some positive if unpredicted consequences for me. I’m fortunate that people read what I write and even reach out with feedback. Recently one such...
Paul Naysmith
This is a true exposé from Santa’s mega-factory at the North Pole. The information, apparently smuggled out in a series of notes rolled into scrolls and tucked deep inside elf shoes, was found...
Paul Naysmith
My Tuesday evenings have recently been filled thanks to the entertainment provided by the very nice people at the History channel. I’ve been thoroughly entranced by the show, The Men Who Built...
