Content by Megan Wallin-Kerth
Thu, 08/29/2024 - 12:03
When you think of good customer service—particularly the barriers to it—two factors generally come to mind: timing and wording. Imagine walking into a store that sells soap and bodywash products and immediately being bombarded with, “May I help you…
Tue, 08/13/2024 - 12:03
As societal norms change with each passing generation, so do work trends and expectations. Today, employers are seeing a notable shift in the attitudes, values, and goals of the next generation of workers.
At TalentLMS, surveys capture these…
Wed, 07/17/2024 - 12:03
As the July 22–25, 2024, Coordinate Metrology Society Conference (CMSC) rapidly approaches, quality professionals anticipate opportunities to explore and showcase various products and ideas from some of the biggest names and organizations.…
Fri, 06/14/2024 - 12:01
Born in 1929, H. James “Jim” Harrington was a phenomenal influence in the world of quality. And for many here at Quality Digest, he was a memorable, kind, and invested colleague as well—not to mention a wealth of knowledge, with seemingly endless…
Mon, 05/20/2024 - 12:03
QIMA, previously called AsiaInspection, is known for not only making inspection and certifications easier, but also increasing accessibility via a convenient digital platform and strong focus on compliance. Both SMEs and e-commerce businesses have…
Mon, 11/20/2023 - 12:03
We all make mistakes. Despite a vigorous editing process, there may even be one in this article! Although everyone makes mistakes, not everyone owns up to them, and thus they miss an opportunity to grow, learn, and—if they appreciate and apply what…
Mon, 07/24/2023 - 12:03
Business owners and employees alike have long debated over how best to achieve quality standards and what those standards ought to be. However, as much as linear thinking may help when measuring degrees of improvement, increases in profit, or low…
Wed, 06/28/2023 - 12:03
Having worked with no code/low code for nearly a decade at Hybrid Strategies, owner and no-code/low-code app developer Heather Johnson has learned a lot about these platforms as a solution for organizations that want purpose-built and customizable…
Mon, 05/22/2023 - 12:03
The ability to observe relationships, patterns, and environment may be deemed a “soft” skill, but there’s plenty of hard data supporting the power of observation in the workplace. After all, observation is the sometimes overlooked first step in the…
Wed, 04/05/2023 - 12:03
“The best is the enemy of good,” wrote French historian and philosopher Voltaire. Today that quote seems more appropriate than ever. A longitudinal meta-analysis study from 1989 to 2016 looking at data from more than 41,000 students across the U.S…