Let’s start with the argument every aspiring leader loves to have, even if they don’t say it out loud:  Specialist or generalist?  Depth or breadth?  That’s the fork in the road every ambitious leader eventually hits. And the farther up the ladder you go, the more that question lingers.

You’ve been sold the idea that depth is everything—that if you dig deep enough into your…

I recently needed to have a hot water expansion tank installed in my house. The first plumber who came to mind is widely advertised on local radio. The company’s online reviews suggest that they do good work, but one added that they are expensive—and it’s probably because they have radio ads running at all hours.

Remember that, from a quality management perspective:
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I took a walk-jog this morning, something I’ve been doing pretty regularly since early June. Some days are better than others, and today started out sluggish. But as I turned the corner of my street, my neighbor drove by, rolled down his window, and gave me a friendly wave.

Almost like getting a shot of adrenaline, my energy spiked. I smiled and picked up the pace. Amazing what…