In October 1989, my company hosted Total Improvement Process Week, one of the most productive experiences of my career. Our consultant was Ryuji Fukuda, a Deming Prize winner and author of Managerial Engineering (Productivity Inc., 1983), a book I still value for its emphasis on management’s role in continuous improvement. When the chance came to bring Fukuda in for a workshop, we jumped on it…

It’s called “work” for a reason. Most days we’re able to “work” through it and find enjoyment in what we do. But occasionally we’re faced with a grind that saps our strength and threatens to derail us. Fortunately, there are simple techniques for working through that grind.

I love writing this blog—except when I hate writing it. Most people think writing is easy. Sit down, make…

Promoting a “flat hierarchy” with fewer layers of managers might sound modern and progressive. It promises agility, equality, and empowerment. Yet, a new study co-authored by Wharton management professor Saerom (Ronnie) Lee suggests that while flat organizations may appeal to some candidates, they can also quietly deter others—particularly women.

“Flat structures might…