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Customer Care
Reclaiming Quality in the Age of AI, Drift, and Customer Distrust
Akhilesh Gulati
Complacency won’t show up on a control chart. But its damage is real. Can AI and systems thinking help us detect it and respond before trust is lost? As customer expectations evolve, one question remains: Are customers still at the core of your company’s operations? Back in 1999, a simple but provocative assertion was made: Without customers, everything a company produces is essentially waste.…
Management
Stop Isolating Your Business
Mike Figliuolo

This article is dedicated to all the paranoid businesspeople out there who are terrified of their competitors. You know, the people who run businesses centered around “consulting” who view any other “consulting” firm as a competitor. You can insert whatever industry you like in the quotes, and this perspective will apply.

Knock it off—you’re limiting your business and isolating…

Innovation
Smarter, Connected Manufacturing on the Shop Floor
Darren Metherell, Quality Digest

Quality Digest attended the 2025 Hexagon Live event in Las Vegas in June—and with that came the opportunity to speak with the great minds, creators, innovators, and sales teams of Hexagon. Darren Metherell, head of sales at Hexagon, followed up with the QD team after this event to speak more about connected manufacturing, and how cloud-based platforms like Nexus are improving communication,…

Innovation
A Tale of a Thousand Models
Harish Jose

I’m further exploring the notion of models and mental models. We often speak of mental models as though they’re neat packages of knowledge stored somewhere in the mind. These models are typically treated as internal blueprints and as simplified representations of the world that help us navigate and make decisions. But what exactly do we mean when we call something a model? And are we always…

Featured Video

Hexagon’s Revolutionary Handheld 3D Scanners can Reduce Inspection Times by 50%

Videos

What "quality" means in Formula 1 racing
Features
The High-Tech Wizardry of Integrated Photonics
Adam Zewe
Inspired by the Harry Potter stories and the Disney Channel show Wizards of Waverly Place, 7-year-…
Building Teams That Lift Others Up
Winnie Jiang, Chiara Trombini, Zoe Kinias
The need for workplaces that are truly inclusive, caring, and equitable is growing. So how can…
How Leaders Can Move From Chaos to Clarity
Alexander Gelfand
A lecturer at Stanford Graduate School of Business for more than two decades, Robert Siegel says, “…
All Over the Dial
George Schuetz
There are endless variations in the dials used on mechanical dial indicators. In most cases, though…
When Cameras Count
Sabine Terrasi
The precise recording of passenger numbers is essential for transport companies—it helps optimize…
Tariffs, Materials, and ESG as Catalysts of Change
Anouschka Jansen
Global supply chains are going through steady disruption and reevaluation—some of it planned, much…
What’s Changing in ISO 9000
Michael Mills
From April 10 through July 3, 2025, ISO (International Organization for Standardization) had the…
More Features
News
New TÜV SÜD Test Mark for Low-Risk AI
(TÜV SÜD: Munich) -- TÜV SÜD has developed a new test mark for so-called low-risk AI systems. It’s…
Stopping Recalls Before They Start
(Bold Laser Automation: Bedford, NH) -- Bold Laser Automation has released the DS1250LJX Dual…
Dispense Works Delivers RPX Series Robotic Dispensing Machines
(Dispense Works: McHenry, IL) -- Dispense Works Inc., a leader in automated dispensing and…
Mission Communications Enhances 123SCADA Platform Security
(Mission Communications: Norcross, GA) -- Mission Communications, a pioneer in managed supervisory…
SINUMERIK 828 CNC Provides Seamless Integration With KUKA Robots
(Siemens: Washington, DC) -- Last June at Automate 2025 in Detroit, Siemens presented an automation…
Supply Chain and Manufacturing Expert Comments on One Big Beautiful Bill Act
(LMA Consulting Group: Claremont, CA) -- Lisa Anderson, MBA, CSCP, CLTD, a leading expert in…
NIST Offers 19 Ways to Build Zero Trust Architectures
(NIST: Gaithersburg, MD) -- If you’re trying to secure your organization’s computer network from…
QuickVault by Veeva Launches Regulatory and Submission Management Functionality
(Veeva: Pleasanton, CA) -- QuickVault by Veeva, the leading all-in-one platform purpose-built for…
More News

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