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Management
Cracking the Code of Resistance to Gen AI Learning
Gleb Tsipursky
Reshaping industries, automating routine tasks, and unlocking new realms of creativity—welcome to the world of generative artificial intelligence (gen AI). However, the technology’s potential can only be fully realized when employees actively engage in learning how to use it effectively. Resistance to gen AI learning—often rooted in fear, skepticism, or uncertainty—can hinder organizations…
Metrology
3D Scanning Makes Leak Repair Safer and Faster
Paul Hanaphy

When components leak, sizing them up for repairs can be extremely difficult. This isn’t just due to distance and locale—many are underground or underwater—but also safety issues. If components carry hazardous substances, manual measurement is inherently riskier than noncontact alternatives. Visibility can also be an issue, with steam or process plumes blocking faulty pipes from view.

…

Lean
Rethinking Meritocracy
Akhilesh Gulati

Meritocracy—the idea that individuals should advance based on their talent and hard work—appeals to our sense of fairness. However, despite its noble intentions, meritocracy often fails in practice.

Emilio J. Castilla’s The Meritocracy Paradox (Columbia University Press, 2025) highlights how unconscious biases and systemic barriers undermine this ideal, especially in hiring,…

Customer Care
How to Manage Painful Customer Experiences
Chip Bell

One hour after takeoff from London’s Heathrow Airport on an intercontinental flight to the U.S., the pilot announced the aircraft was returning, “because my windshield just shattered.” After gasps from passengers, he calmly announced there was no danger, but there would be a long delay to secure and load a different aircraft. 

Once safely on the Heathrow tarmac, the pilot…

Featured Video

Hexagon’s Revolutionary Handheld 3D Scanners can Reduce Inspection Times by 50%

Videos

What the %@$# Is Metrology?
Features
The Quality Digest Roadshow
Jeff Dewar
I’m thrilled to announce something we’ve been working on for a year and a half—a project that took…
The Power of Fun at Work
Kate Zabriskie
When most people think about work, fun probably isn’t the first word that comes to mind. Deadlines…
Quality Management During Manufacturing Changes
Mike King
Change is inevitable in manufacturing. Controlling change effectively distinguishes industry…
What the %@$# Is Metrology?
Dirk Dusharme @ Quality Digest
Literally, everything that surrounds us has been measured—and I do mean literally. Look around you…
The Evolution of Maintenance
Chris Kuntz
What once seemed like the future of work is fast becoming present-time reality on factory floors…
3D Scanners Keep WTR Race-Ready and Drivers in Control
Creaform
In motorsport, performance isn’t defined by a single factor. It’s the sum of countless details,…
Digitalization: Next Stops on Your Journey
Rajas Sukthankar
Simply put, we live in a digital world—both in our personal lives and on the job. In manufacturing…
More Features
News
New ASM 825A Slip Meter From GARDCO
(GARDCO: Columbia, MD) -- Paul N. Gardner Co. (GARDCO)—worldwide distributors, producers, and…
XJet Expands Access to High-Value Metal and Ceramic Additive Manufacturing
(XJet: Rehovot, Israel) -- XJet, a leader in advanced additive manufacturing technology, has…
Global Supply Chains Adapt 7 Months After ‘Liberation Day’
(QIMA: London) -- QIMA, a global leader in quality assurance and compliance, has announced its Q4…
Groundup.ai Launches World’s First Agentic AI for Cognitive Maintenance
(Groundup.ai: Singapore) -- Groundup.ai, a fast-growing leader in AI-powered industrial reliability…
QT9 Software Highlights QT9 QMS
(QT9 Software: Aurora, IL) -- QT9 Software, a global technology leader in quality management…
Flowfinity and AI-Enhanced Workflows Elevate Field Service Delivery
(Flowfinity: Vancouver, BC) -- Flowfinity, a leader in no-code business process management and…
KYZEN Highlights METALNOX Product Line at parts2clean
(KYZEN: Nashville, TN) -- KYZEN, a global leader in innovative, environmentally responsible…
SOCMA Report Finds Specialty Chemical Manufacturers Positioned for Growth
(Society of Chemical Manufacturers & Affiliates: Washington, D.C.) -- The Society of Chemical…
More News

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